Hi YanksFan!

Let's see if we can get your audio working the way it should. I'm not sure it's a FF setting. It may be a Windows 11 Setting, but we'll check both.  :)

1. Load or open Firefox. Next click on Settings. Under General, the first setting, scroll way, way down the page to "BROWSING" and make sure there's a checkmark in "Control media via keyboard, headset, or virtual interface". You might even go ahead and toggle that on and off a couple of times. If there already was a checkmark there, that's okay, too! If there wasn't and you added one, might not hurt to reboot your computer before doing the next step. :)

2. Windows settings are different in Win 10 (which I have) and Win 11 (which you have) so these steps may not be exact for you. I hope you can get close enough! Okay First, LEFT-click the Windows logo in your Tray, >then click on SETTINGS.>then click on SYSTEM.>Next click on SOUND. The first item under SOUND is OUTPUT. Look that over and make sure at "Choose Your Output Device" what it says is the kind of output you have, like speakers, headphones, whatever. Below that should be a master Volume Control slider. Probably not the problem at all but just know you can change the master volume there. Somewhere on the page it should have a button that says "Troubleshoot". If you find that in your Win 11, run that troubleshooter. My Win 10 also has a link to "fix the issue". If yours does, click that.

Reboot your computer again. Try something like a YouTube video to see if the sound is back. Make sure your YouTube volume is high enough.

Good luck. Let us know please. :)

Be Kind. It Matters.

Kathy,

I tried your suggestion: "Control media via keyboard, headset, or virtual interface". (thank you for responding so quickly!) Unfortunately, that did not solve the "web-audio" problem (as I came to learn about this).

What DID solve the problem was "clearing the Firefox start-up" configuration (a note I found in "more information about trouble-shooting")

Thanks for getting me started on tracking-down the solution.

YanksFan

Hi YanksFan!

I'm delighted to hear you were able to solve this yourself! Congratulations!

I hadn't meant that the first step would solve your audio problem. It would have been the first in a series of steps that, combined, may have solved it.

When you said "clearing the Firefox Startup" configuration is what solved the problem, do you mean you disabled all of the programs in Windows Startup? Or removed some of them? I'm curious because I can't connect doing that to solving an intermittant audio problem.

Kathy On the Outer Banks

Kathy,

>>When you said "clearing the Firefox Startup" configuration is what solved the problem, do you mean you disabled all of the programs in Windows Startup? Or removed some of them? I'm curious<<

Neither. There is a specific Firefox option, which you can find if you selected "More Troubleshooting Information" from the drop-down Menu accessed by the "Open Application Menus" control (t the top, right corner of the FF screen)

   You may, first, have to switch FF into "Troubleshooting" mode* from the same menu)

That "Clearing" is a "one-click" operation