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Can't setup Two-step authentication on my account, getting stuck on confirming backup code

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Kiki replied 1 年前
Simpan
Simpan

Hi!

I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps:

Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code

Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over."

Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same.

What can i do about this?

Hi! I'm unable to setup my Two-step authentication on my account. Everytime i do it i do the following steps: Click to add Two-step authentication Scan the QR code with Ente Enter the code that is generated Download and copy the backup code Enter the copy code Then i get the following message: "There was a problem enabling two-step authentication. Check that your device’s clock is set to update automatically and start over." Must have done this like 5 times now and it's always the same. I have checked that the clock it set to automatic. I have tried 3 different computers and 1 phone, it's always the same. What can i do about this?
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Kiki
Kiki
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Mozilla 员工

Hi there,

For that issue, we have a direct one-to-one support(which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.