Firefox intermittently disables keyboard while scrolling, requires reboot
When browsing with Firefox, scrolling with the up/down arrow keys intermittently causes the keyboard to be disabled. Trackpad and touchscreen still function, but keyboard becomes completely disabled, requiring a reboot.
I've had this problem for over a year and through several versions. It also happens when running in safe mode, so that should eliminate any plugins.
This ONLY happens while browsing with Firefox browser. I cannot deliberately reproduce this, but it happens frequently - up to several times a day. It seems to be tied to scrolling with the down and up keys. This only happens in Firefox, not in any other apps or browsers.
Can anyone help me isolate the problem and find a fix? I am a retired programmer, so I should be able to get to the bottom of this with some help. I suspect that my env may be so unique that nobody can
Environment: FIREFOX 125.0.2 64 bit through 138.0.1
Windows 11 Edition Windows 11 Pro Version 23H2 Installed on 2/13/2024 OS build 22631.3447 Experience Windows Feature Experience Pack 1000.22688.1000.0
Keyboard drivers: HID Keyboard Device
ETD.sys 15.56.2.26 ELAN Microelectronics Corp. kbdclass.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft kbdhid.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft
Standard PS/2 Keyboard
ETD.sys 15.56.2.26 ELAN Microelectronics Corp. i8042prt.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft kbdclass.sys 10.0.22621.1 (Winbuild.160101.0800) Microsoft
HP Envy laptop model 17t-cw000 Processor 13th Gen Intel(R) Core(TM) i7-13700H 2.40 GHz Installed RAM 32.0 GB (31.7 GB usable) Product ID 00355-61386-37102-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Touch support with 10 touch points