Mozilla Firefox crashes when launching the program
Two days ago my Mozilla broke and no matter what i couldnt get it to work. When launching Mozilla opens for a split second then closes itself with no crash message or anything, when looking at the task manager i observed the same thing, mozilla launching and closing almost instantly
所有回复 (5)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
1669823422bp- 1668880581bp- 1668011425bp- 1671214141bp- 1671108645bp-
Hi
Please can you follow my response again, I cannot find the reports that you are listing.
I am expecting them to look more like:
bp-1a9a0d2b-aabe-43f0-838f-710430221222
bp-64f81617-95be-4413-85ca-d86bf1caad97 bp-67b30838-a1d6-439c-b1bc-6456e3bf3157 bp-37f18118-d1cd-48ba-b9e5-a7143009a1b7 bp-a6ae02e9-9d66-4253-a093-55f1758f69f4 bp-7a5363c9-9d63-430f-a8d6-8df777b94147
To clarify, are these crash reports you have submitted?