Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

Firefox Account - how to remove account with Authenticator 2-stage security

  • 1 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 Dropa

p_firefox
p_firefox
more options

Hi,

how to remove an old account?

I can't logon due to setup Authenticator and I have no possibility to set-up it again.

I was able to change password, but I cannot logon. How to pass thru that step? I have confirmation email regarding two-stage authentication sent 29 JUN 2020 08:36AM, but I did not save any data for recreation of Authenticator setting (eg QR-code image).

Is there any way to recover my original login? I have recovery code (if there is a possibilty do switch-off second stage)... I might recover my account.

Kind regards Pawel

Hi, how to remove an old account? I can't logon due to setup Authenticator and I have no possibility to set-up it again. I was able to change password, but I cannot logon. How to pass thru that step? I have confirmation email regarding two-stage authentication sent 29 JUN 2020 08:36AM, but I did not save any data for recreation of Authenticator setting (eg QR-code image). Is there any way to recover my original login? I have recovery code (if there is a possibilty do switch-off second stage)... I might recover my account. Kind regards Pawel

所有回复 (1)

Dropa
Dropa
more options

Unfortunately if you Lost access becaues of 2FA login there's nothing more that can be done here. That is considered a Lost account. This is just End User forum not a support ticket line to fix login issue as the MODs on here have no access to do such actions.