Hi, What you're experiencing is not normal behaviour. Does the Mozilla Crash Reporter come up? If so, # Open Firefox. # Go to '''Help > Troubleshooting Information'''. That should open a new tab with info about your Firefox setup. # Under "''Crash Reports for the Last 3 Days''" click on your latest crash report. That should take you to a web page starting with "''https://crash-stats.mozilla.com/report/index/''" and post the address of your latest crash report. We can then look at the data specific to your crash and have a better idea of what is causing the problem.