搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Playing streaming video

  • 2 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

所有回复 (2)

more options
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 99.0, first offered to Release channel users on April 5, 2022 Version 99.0.1, first offered to Release channel users on April 12, 2022

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.