搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Server Error

  • 6 个回答
  • 1 人有此问题
  • 36 次查看
  • 最后回复者为 FredMcD

more options

Hi there

I have just updated Firefox Browser from 91.0.2 (32-bit) to 92.0 (64-bit)

The following website now gives a "Server Error" splash as soon as any search operation is attempted and of course, no results are found: https://isrc.soundexchange.com/#!/search

Firefox Browser vers 91.0.2 (32-bit) still works perfectly, but 92.0 (64-bit) gives 'Server Error'

I have tried safe mode, cleared the cache and checked all Privacy and Security settings. The only way to "fix" this problem is to go back to 91.0.2 (32-bit).

Please see images attached First showing 92.0 (64-bit) with Server Error Second, Working. Same site using Vers 91.0.2 (32-bit)

Any ideas would be appreciated.

Thanks

已附加屏幕截图

被采纳的解决方案

I had no problem. Version 92.0


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

在上下文中阅读这个答案 👍 1

所有回复 (6)

more options

有帮助吗?

more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

有帮助吗?

more options

Thanks for the replies, I really appreciate your time.

I worked through all the suggestions, but the problem persists.

Just wondering whether someone else can try https://isrc.soundexchange.com/#!/search using Firefox vers. 92 and see if it works? Login is not required, just try searching for something such as John Lennon etc and see if Server Error flags up or you get results. The website still works perfectly for me with vers. 91.0.2, but not 92.

Thank you

有帮助吗?

more options

选择的解决方案

I had no problem. Version 92.0


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

有帮助吗?

more options

Hey Fred

Thanks for doing that.

I also tried 92 on another computer and all was ok. So I uninstalled it completely and then reinstalled it. Seems to be working fine right now. Clearly, something got corrupted during, or after the first install. Thanks for pointing me in the right direction.

Have a great day

H

有帮助吗?

more options

Glad to help. Safe Surfing.

有帮助吗?

我要提问

你必须登录到你的账号才能回复。如果你还没账号,请提出一个新问题