Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10，参见 这篇文章。

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
话题已存档。 如果需要帮助请提出新问题。
已存档

i can receive but not send emails since 78.11 update

Thunderbird 疑难解答
Toad-Hall 已回复
drrerosenblum
drrerosenblum

hi!

suddenly i can no longer send emails. i haven't changed anything on my end, though i did run through the trouble shooting you suggest - none of it helped...

this happened for the first time about 2 weeks ago - and it corrected itself when i restarted thunderbird. this time that option isn't working/helping.

this is the error message:

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account settings | Outgoing server (SMTP)' to 'Normal password'.

thanks!!

hi! suddenly i can no longer send emails. i haven't changed anything on my end, though i did run through the trouble shooting you suggest - none of it helped... this happened for the first time about 2 weeks ago - and it corrected itself when i restarted thunderbird. this time that option isn't working/helping. this is the error message: Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account settings | Outgoing server (SMTP)' to 'Normal password'. thanks!!

所有回复 (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

There have been several people reporting this issue for sending with earthlink. But in all cases so far, the common denomination has been people not using the smtp settings as stated by earthlink.

I do not know if earthlink have changed the smtp settings, but according to their information on their website, you should be using the following settings:

  • outgoing server (SMTP): smtpauth.earthlink.net
  • Port: 587
  • Connection Security: STARTTLS
  • Authentication Method: Normal Password
  • User name: email address

After changing settings, restart Thunderbird.