搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I've lost all my favourites

more options

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ?

Thank you,

Hi, After Firefox offered to repair my session because it advised it was working too slow, I have lost all my favourites, passwords, toolbar, history... how can I restore everything ? Thank you,

所有回复 (2)

more options

LOST ALL ITEMS THAT WHERE IN MY FAVORITES LIST IN BOTH FIREFOX AND CHROME EVERYTHING IS GONE

more options

Hi claire.gerardin, I hope you were able to restore your data by now? It's obviously been quite a while!

Hi jdun, are you on Windows? Try doing a regular shutdown and restart of Windows in case Windows doesn't have the correct permissions/privileges to access your user data. If that doesn't help, please start a new question. This one is nearing its six-month lock date.

https://support.mozilla.org/questions/new/desktop/form