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Registering a FIDO2 SECURITY KEY to be used for digital currency buying or trading

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I purchased a THETIS FIDO2 SECURITY KEY for use in digital currency transactions. I registered the key in my Firefox account on my Windows computer. When I attempted to use the key for two step authentication in my Coinbase account on the same computer, it was not recognized. What can I do?

I purchased a THETIS FIDO2 SECURITY KEY for use in digital currency transactions. I registered the key in my Firefox account on my Windows computer. When I attempted to use the key for two step authentication in my Coinbase account on the same computer, it was not recognized. What can I do?