搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Having used Firefox and Netflix for years in the past… Now; after contacting Netflix with the error code F7361-1253 that shows up using Netflix I was perplexed…

  • 7 个回答
  • 52 人有此问题
  • 97 次查看
  • 最后回复者为 philipp

more options

Having used Firefox and Netflix for years in the past… Now; after contacting Netflix with the error code F7361-1253 that shows up using Netflix I was perplexed… especially since Netflix works fine with Chrome… At first time Netflix said it wasn't a Netflix code and didn't know what to do. Since using Chrome works with Netflix but no longer with Firefox…the problem is with Firefox. I have always updated all Firefox prompted for with plug-ins, and currently 43.0.4… Please provide a solution to run Netflix?

Having used Firefox and Netflix for years in the past… Now; after contacting Netflix with the error code F7361-1253 that shows up using Netflix I was perplexed… especially since Netflix works fine with Chrome… At first time Netflix said it wasn't a Netflix code and didn't know what to do. Since using Chrome works with Netflix but no longer with Firefox…the problem is with Firefox. I have always updated all Firefox prompted for with plug-ins, and currently 43.0.4… Please provide a solution to run Netflix?

被采纳的解决方案

it shouldn't be that bothersome anymore - it's most likely that one of your addons (most likely either Ebates Cash Back, Flashblock, Honey) is interfering here. you can try to keep them disabled for the moment and see if the issue is still there. then reactivate them one by one to see which one is causing this issue.

在上下文中阅读这个答案 👍 3

所有回复 (7)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply.

thank you!

more options

there was no Firefox crash or report... only the following information on Netflix screen...


Whoops, something went wrong... Unexpected Error

There was an unexpected error. Please reload the page and try again.

Error Code: F7361-1254

more options

thenks, then i'll go for another piece of information: could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum?

more options

Please NOTE; some printer data removed on bottom.. too much data

Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-eaf9c29a-a862-4610-adfb-e7d3a2160114 Submitted: 46 minutes ago

All Crash Reports

Extensions


Name: Ebates Cash Back Version: 4.3.4.0 Enabled: true ID: {35d6291e-1d4b-f9b4-c52f-77e6410d1326}

Name: Flashblock Version: 1.5.20 Enabled: true ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Honey Version: 5.1.8 Enabled: true ID: jid1-93CWPmRbVPjRQA@jetpack

Name: Skype Version: 8.0.0.9103 Enabled: true ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Garmin Communicator Version: 4.2.0.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: HP Smart Web Printing Version: 4.51 Enabled: false ID: smartwebprinting@hp.com

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0116 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 4-10-2011 Driver Version: 8.15.10.2361 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04b01028 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.display.background_color: #C0C0C0 browser.display.use_system_colors: true browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 43.0.4 font.internaluseonly.changed: true gfx.blacklist.direct2d: 3 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0116 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2361 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0116 gfx.driver-init.driverVersion: 8.15.10.2361 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1447509712 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451698679 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452732273 media.hardware-video-decoding.failed: false media.youtube-ua.override: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452362240 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugins.click_to_play: false print.printer_HP_Officejet_6300_series_(Copy_1).print_bgcolor: false print.printer_HP_Officejet_6300_series_(Copy_1).print_bgimages: false print.printer_HP_Officejet_6300_series_(Copy_1).print_colorspace: print.printer_HP_Officejet_6300_series_(Copy_1).print_command: print.printer_HP_Officejet_6300_series_(Copy_1).print_downloadfonts: false

more options

thanks! can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

works in safe mode...

but it seems extensive process to determine issue now...

why only now after years wo/ issues.... no special add-ons used except identified by firefox...

any easier way to determine or should i just use chrome

more options

选择的解决方案

it shouldn't be that bothersome anymore - it's most likely that one of your addons (most likely either Ebates Cash Back, Flashblock, Honey) is interfering here. you can try to keep them disabled for the moment and see if the issue is still there. then reactivate them one by one to see which one is causing this issue.