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Firefox crashes

  • 3 个回答
  • 1 人有此问题
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  • 最后回复者为 cor-el

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Firefoxes crashes on startup. Sometimes it'll open for a brief period, but then it'll crash again. I've tried uninstalling and re-installing, I've tried updating everything, it still crashes in safe mode. This is the crash ID: bp-be707a39-dd5a-46e3-9a34-478862141230. I'm not sure what to try now.

Firefoxes crashes on startup. Sometimes it'll open for a brief period, but then it'll crash again. I've tried uninstalling and re-installing, I've tried updating everything, it still crashes in safe mode. This is the crash ID: bp-be707a39-dd5a-46e3-9a34-478862141230. I'm not sure what to try now.

所有回复 (3)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Again, it crashes even in safe mode. I still retried doing these tips, and still it was the same, it wouldn't open for any amount of time though.

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You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)

You can temporarily try to disable your WebRoot software as I'm seeing references to WRusr.dll in some threads.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.