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Firefox sync doesn't recognize me although I received email and verified.

  • 1 个回答
  • 8 人有此问题
  • 6 次查看
  • 最后回复者为 guigs

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I registered for Sync on May 2, received the verification email from Firefox Accounts <verification@accounts.firefox.com> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

所有回复 (1)

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HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:

  1. In about config turn on sync logging
  2. Try to login, then go to about:sync-logs

Any errors or logs at the time should give a hint to what is happening. :-)