Gbogbo Àwọn Ohun Ìgbéjáde Community Forum

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

I have paid for and used Mozilla VPN for some years, The app has now disappeared from my Mac Book and when I try to reload it from the website it states "error" and will not reload.

Under Settings>Privacy/Security>Browsing Data there is no longer the option to Manage Cookies, despite the help section saying that is where to find it. There is no other place in all of Settings to find the list of cookies. There is only the ability to delete all cookies in History, which I have no desire to do. I edit the cookie list weekly, and it is only now, mid August 2026, under Firefox 153 on Win 10 that I no longer have access to them. How do I get it back?

With an older version, i was able to clear cookies after visiting secure sites(s) - now I can't find a way to do this. Please bring it back - I consider this to be extremely important for my security!

The messages in the attached file and others started appearing on one of our computers today. They look like they are from Mozilla Firefox. They have URLs to click on. Are they real or some sort of hack? If a hack, I hope you can help me stop them from happening. Please respond to [redacted] and also [redacted from community support forum] THANKS!!!

When I switch to Private Browsing mode, I still see the icon showing I'm logged into my account, and if I click it, it says it's still syncing and stuff. Why is my account even there in private browsing? The private browsing shouldn't even know I have an account, or even be able to be logged into an account at all, much less still be syncing. I shouldn't even be seeing that little icon at all.

When I use my bank's desktop website, I can use all services on the site except when I request a Proof of Payment. I can do it using Edge. How to fix in Firefox?

I have also entered the bank's websites (http version and https version) on the allowed websites section in Firefox settings. What else must I turn on or off?

V R Sebastian [redacted phone# from community support forum]