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I tried to use both robertipp@gmail.com and robertippolito6@gmail.com for my system (along with others until I retired).

I've tried to work with Mozilla, but I cannot get an early system and another laptop (two I've been working). I've tried to work with Mozilla process, but I just cannot to get it to work. I tried to work your process, but I seem your process as asking me to read data that I seem coming close, but working with us. The last information was data, but a little error (?, mine or yours) popped up. My data that I wrote up, then I changed my data for robertippolito6@gmail.com very carefully, but the error this time had to be your error or an blend of data because many of your team and mine are just mine.

I give up. I cancel my contract. I've had to take my laptop for many trips to help with my older brother and who suddenly died. I was spanning around for quite some time to work.

January 31, 2026 is effective canceled. Please refund to me as said.

Robert Ippolito

I entered a question about Thunderbird an hour or two ago (Jan 20, 2026). I started to look for a response, but I cannot find my question on the forum.

I entering this post for two reasons:

  1) I want to see if it gets posted and is visible to me
  2) I hope someone can help me find my post that I entered earlier.

So here goes, I am posting this

Jim A.

Thunderbird is so difficult to use. Please improve. I don't know how many users only continue with Thunderbird because they agree with your philosophy. Maybe a lot. I am always fight to make it work. You have to a geek to made perform in an easy way.

Of course there is no category for general concerns, so category choice is wrong by default, sorry about that.

The recent "year in review" included this attached bit. Does that mean that the Mozilla foundation is deciding to not allocate any of their overall revenue to Thunderbird and rely solely on user donations for it? If so, why does it own/manage Thunderbird? To me the entire purpose of an entity like Mozilla managing a project like Thunderbird is like most companies, to be able to allocate extra revenue from more lucrative projects to ones that are less so. Seems that the userbase of a project you own doesn't matter, money^s somehow better allocated to stuff that nobody asked for?

As the title suggests, I find this forum incredibly bad. It's so difficult to even get to the point where I'm able to post a question, I assume that most who search for help give up and browse for a different forum to get help.

Speaking of other forums - I'm not sure if this is supposed to be the official place to get help if you have problems with your Thunderbird install. There is also this one, but that seems to be strictly a place for developers? Or is that for users reporting bugs too? If that other forum is for developers, then my next question would be if Thunderbird developers even read about posted bugs in this forum? If not, then what's the point of this anyways?

In short, I would like to know if this right here is indeed supposed to be the "official" place for Thunderbird users to report bugs and make suggestions or should this be done somewhere else. Just the fact that I as a user can't tell already says a lot.

Please Mozilla or Thunderbird - shut this down and create a better forum for your users! For example, other software that I use has discourse forums that work very well for connecting users and developers. If you can create a better place for your user base to come together, report bugs, make suggestions and give feedback, you make the whole experience around using Thunderbird more enjoyable and ultimately gain more users.

Thank you for your work on Thunderbird.

I use the email address [email 2 removed]@interia.pl. The account is configured in Thunderbird on a Lenovo laptop. The laptop is protected by ESET Smart Security antivirus software. As recommended by Eset, I added ESET VPN to my protection. After enabling ESET VPN, the address doesn't configure. It requests a password. I receive messages that the server is disconnecting. Other addresses work. Disabling ESET VPN causes the address to work. This problem doesn't occur on my other Outlook email client. I would appreciate your help in resolving this issue. Sincerely, Paweł Jędrzejewski

I would like to donate .. i really would .. but .. I use PAYPAL for donations, and when I try to donate, the first thing you do is ask questions I'm not going to answer. I have an account already .. seriously that should be enough to give you money. OR if i go to paypal, have a donation link there.

Hello

I just tried to make my first ever donation to Thunderbird, 3 USD per month which won't leave me short at the end of this or any month, (rather than a 36 USD donation once), but it got refused as the minimum amount is 5 USD

Very surprised by this. I know 3 USD per month is not a lot but if every user donated instead of just 3%, it would be a fortune for TB

why can't I ask the actual writers of the program for help, instead of the community? The community is not in charge of writing this program, nor the cause of its problems. The programmers are!

You deserve to got through this so you will UNDERSTAND!!! YOU KEEP changing the settings arouhd, just "pllaying" like it's not very serious for other people! YOu have decimated this and then just when we think you are on our side again, because to us it is not a game or a side shoe for entertainment and playing arouhd, and we think you are going to help and improve and then you redo the settings again throwing us off completelly! I hope it happens to you so you will matrue and know what is REALLY going on!

Sorry, this probably not the right category but nothing there for 'help and advice'.

Hello All, This is not a complaint or the need for a fix. I like Thunderbird the most amongst all 3-rd party options … after the discontinuation of the excellent Windows Mail & Calendar app and the forced change to the dreadful New Outlook.

However, I would like to post a concern or suggestion: Since installing I experienced, as many first-time users, various more or less urgent adjustments or settings-changes, but was able to fix or set all to my liking.

Here is my experience, though, when finding help-articles, in general or in TB forum: Most of them seem to be outdated … meaning procedures and path’s leading to certain settings do not work or have obviously changed with updates. E.g., there is no Options in Tools or Composition in Options. Suggestions for getting to where you uncheck “Use Paragraph instead of Body …” do not work that way anymore. Instead, it is now found under Settings, easily accessible from the Settings icon, bottom left. This is only one example of many where certain folders or links do not exist anymore or have been relocated.

Would it possible to eliminate / take off-line outdated advice, which surely created headaches and wasted time for many. I was able to do all settings and customizations in the end but spent quite some time finding the current path to the right place. So many descriptions are outdated / obviously from older versions and should be deleted or amended.

Thanks

10-24-25 I asked forum a question and was given ID # 1543058 and now I need to view responses. How to do this. and can it be confirmed that my ID 1543058 is correct

How do I get my email to work again. This may be related to the fact that I needed to send more then the usual number of emails a couple of days ago. I haven't gotten emails since then.