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Firefox crashes

  • 3 àwọn èsì
  • 4 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ witchyboi

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I recently upgraded to Firefox 8.0 and it crashes on launch with the following message: "The instruction at 0x10007c56 referenced memory at 0x10007c56. The memory could not be read".

Firefox does launch immediately upon installation if the "launch Firefox now" box is checked. It will launch in Windows "safe mode with networking". It will not launch in "Firefox safe mode" by holding down the shift key.

All Replies (3)

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(Original poster) I have already performed the following steps:

1) Scanned for viruses/malware with Malware Bytes and Avast! 2) Updated Windows 3) Uninstalled/reinstalled FF saving personal information 4) Uninstalled/reinstalled FF NOT saving personal information.

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Did you also delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) after uninstalling Firefox to remove any leftover files?


Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

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Yeah, I just tried that. No luck. It will still only launch from the "Launch Firefox now" button on initial install, or from the link in the text box after error reporting is completed.

I tried typing about: crashes in the address window, and it says I haven't reported any crashes.

Per this site's recommendation, I copied everything from Troubleshooting Info in the Help bar:


 Application Basics
       Name
       Firefox
       Version
       8.0
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
 Extensions
       Name
       Version
       Enabled
       ID
       avast! WebRep
       6.0.1289
       false
       wrc@avast.com
       Java Quick Starter
       1.0
       false
       jqs@sun.com
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
 Modified Preferences
     Name
     Value
       browser.places.smartBookmarksVersion
       2
       extensions.lastAppVersion
       8.0
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       21443
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       RADEON 9250
       Vendor ID
       1002
       Device ID
       5960
       Adapter RAM
       Unknown
       Adapter Drivers
       ati2dvag
       Driver Version
       6.14.10.6458
       Driver Date
       7-10-2004
       Vendor ID (GPU #2)
       10de
       Device ID (GPU #2)
       0241
       Adapter RAM (GPU #2)
       Unknown
       Adapter Drivers (GPU #2)
       Unknown
       Driver Version (GPU #2)
       8.2.0.5
       Driver Date (GPU #2)
       1-24-2006
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       GPU Accelerated Windows
       0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.