Hi there.
After some digging, I found an open bug for this issue you are experiencing submitted already to the Product team. The product team noted that they have been gettin…
Hello,
While I am not sure what you mean by the dialogue accessing your Google Drive, but you could visit drive.google.com while on the Ipad and then download the file to your …
Hello,
To make sure I understand. You are expecting the flow to be as follows:
* Open hamburger menu and select bookmarks
* Select specific bookmark folder
* Select bookmark…
Hello,
From your post, I am not sure if you have a questions related to Firefox iOS that you need assistance in answering.
Please follow up and post a question if you do n…
Hello,
Sorry to hear the newest release for the browser is not working on your laptop. Currently the oldest MacOS version supported is 10.12.
Here is a directory for Firef…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
Hi there.
I saw a post today noting that iOS V40.1 was rolling out. This dot release should resolve the freezing issues when too many tabs were open.
If you have not alrea…
Hi there. I saw a post this morning that V40.1 was rolling out with a fix for the iOS issue where the browser was freezing or hanging when too many tabs were open.
The update …
We have identified an issue with the recent version release of Firefox for iOS (version 40). The issue may present itself as the browser getting stuck loading the last tab or the …
Hello,
Can you provide some additional details on what you are trying to accomplish with the QR code? I am not sure I understand the nature of the issue.
In Firefox for iOS…
Thanks for the update Bruce,
So, at this time, you are able to successfully get logged into your account on Firefox for IOS?
I am happy to hear Authy worked for you. Though…
Hello,
Unfortunately, this functionality does not exist within Firefox for IOS at this time.
You could get around this by sending those tabs to your desktop machine while l…
Hi there.
On Firefox for iOS you can do this in your settings.
* Once the app is open, Click on the Hamburger menu (3 stacked lines)
* Go to Settings
* Click on the Hom…
Hi Bruce,
I want to try and make sure I understand the issue you noted.
* You are trying to log into your Firefox account on your iPhone within the Firefox for iOS app, co…
Hi there, Can you help us understand a bit more about the issue you are facing?
* Are you referring to the google hangouts app or something different?
* When you say 'it tells…
Hi Agnostos,
GREAT CATCH HERE! Its great to hear that you were able to figure out what was going on and you tinkered with it enough to figure out a solution.
The support te…
Hi there. Just an update here on the above conversation.
It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try on…
Hi brianwflood,
Thanks for bringing this up. It looks like several users have been encountering this issue with widevine since the 88 release.
It looks as though the engin…
Hi there.
As of today, there is an issue with the Mullvad servers that Mozilla VPN is built on top of. This could be whats causing the issue for you.
Some users are unable…
Hi there.
Thanks for reaching out. The Mullvad servers are currently encountering an issue on their side that is directly affecting the Mozilla VPN product (we use the same se…
Hi,
Good question here. These come as part of the strict tracking protection mode for Firefox.
You can check the settings by clicking on the 3 line hamburger menu on within…
Hi,
Thanks for reaching out. From what you noted it sounds as though you are not actively signed into your Firefox Account when you try to contact support through the app.
…
Hi,
Thanks for the great question. At this time the Mozilla VPN product is available on Desktop, MacOS, Linux, iOS, and Android.
At this time, the product is not available …
Hi there,
Thanks for reaching out. To make sure I understand you properly, your issue is that you cannot get to the application download page after signing into your Firefox ac…
Hi there,
Thanks for reaching out. This is a good question here. Something to try would be enabling the setting for local network access in the app.
To do this:
* icon(set…
Hi again,
So, it seems like a few windows users are running into this issue recently. Steps you may not have tried are:
* Clear the Firefox Browsers cookies and cache
* Make …
Hi there,
gaguilera was mentioning this icon that shows in the app when it is launched. (see attached image).
In any case, you can cancel by going to your Firefox accounts p…
Hello,
Can you explain in more detail by what you mean when you note "unable to get the confirmation signal from mozilla"
Does this mean the app is stalling out when you tr…
Hello,
This article on our knowledge base explains how to manage devices with Mozilla VPN installed.
https://support.mozilla.org/en-US/kb/managing-registered-devices-mozill…
Hello there,
The VPN team doesnt have a list up on the site currently. However, the Mozilla VPN is built on top of Mullvad VPN infrastructure and we use the same servers. You …
Hi there.
It seems like you have a lot going on here and we appreciate you took the time to reach out and try to get this resolved.
A few things here.
Regarding your Th…
Hi there.
Thanks for your question.
Your initial notes about the VPN not being able to reconnect has me thinking that the issue is with the DNS currently set on your comput…
Hi there,
This is a good question.
From your notes it sounds as though the service that runs the VPN when launched is not functioning properly.
If you are familiar with…
Hi there,
This knowledge base article explains how to download and install Firefox on Mac. [http://example.com http://mzl.la/1xKrRru]
You noted it says to load it on anothe…
Hi again.
Some notes I was able to pull from the VPN team regarding your question.
MozillaVPN is composed by 2 components: the UI and the daemon. The UI runs with the user…
Hi there.
The likely issue here is your previous VPN product.
When the Mozilla VPN product is installed it will need to create a set of specific folders on your system wher…
Hi there.
Adding the page to your exception list was a good step to take to try and resolve this. It sounds as though there is some conflict when you are attempting to log int…
Hi there.
If you have a questions about the Mozilla VPN, this is a great place to ask it. We have a community of knowledgeable contributors who answer questions about the vari…
Hi there.
When you note that it is being blocked, what behavior are you experiencing? Where you able to install the app? If so, does the app launch but you are unable to login…
Hi there.
This is a good question. The answer is, that it depends on a few things.
* What server location you are connecting to.
* How far away is that server location fr…
Hi there.
Can you explain in more detail what happens when you open the app and click on manage account?
The normal flow is that you will need to sign into your Firefox Acco…
Hi there.
Great question here. From what I know, the CC is the only option currently simply due to the newness of the product. This is the first time Mozilla has put up a prod…
Hi Dave!
Thanks for your comments here. It is always nice to see fans rave about the products.
I am not sure when it will be made available in Australia, however, I do know…
Hi there,
That permissions message normally comes up if your system settings require your permissions in order for an app to make changes. You may have given them when you orig…
Hi there.
Not being able to find the right place to easily ask your question sound frustrating at the very least. Hopefully I can help to answer your question here to mitigate…
As a follow up,
The VPN team noted that Arch linux does not have an official package, thus you would have been compiling the package yourself correct?
You should check if t…
Hi,
I was able to send a note over to the VPN team about your issue. They noted that it looks like the MozillaVPN linuxdaemon app is not running. This is the service that contr…
Hi
That domain, specifically, fpn.firefox.com/vpn is needed in order for your firefox account to be recognized when you sign in on that device.
I took a quick look around O…
Hi
You will definitely not want to run both VPNs at the same time. Other users have noted that previously installed VPNs tend to corrupt the Mozilla VPN on install due to some …
Hi there
The Version 1.4 updated was a backend update for the VPN product. The team recently rolled out the VPN product on Linux and MacOS. Along with that release the current …
Hi
Your note about "I don't want to sign up for charges again (which is all I'm offered when I try to login)", is making me think that you may not have used the email associat…
Hi,
The VPN is not configurable on the router level at this time. It is available on the device level for Windows, Ios, Android, Linux, and MacOS at this time.
I have seen …
Hi
This issue is likely connected to your current DNS settings on your mac. When the VPN is turned on, the DNS address is being recognized and used. But when you turn the VPN o…
Hi
The Mozilla VPN product is still new having just launched in 2020. At this time there is not a comparison chart up on the VPN site.
With that being said, NordVPN is like…
Hi
At this time the VPN has not been configured to run on the router level. A subscription does support up to 5 devices at this time so if you do decide to use it you should b…
Hi,
The VPN product is pretty new still which means there is a good chance that it has yet to be tested significantly on the new ARM processor.
While I cannot account for …
Hi
When you note you turned on the switch, do you mean you opened the VPN application window and toggled the slider on?
I attached an image here. This is what it looks lik…
Hi.
The updates to your computer likely has caused an issue with the app data folder.
If the application window does not come up then you will not be able to easily check …
Hi again,
I would assume that since all the vpn servers that we can connect to are public under https://mullvad.net/en/servers/ - the Chinese firewall could easily block all t…
Hi again,
I would assume that since all the vpn servers that we can connect to are public under https://mullvad.net/en/servers/ - the Chinese firewall could easily block all t…
Hello,
A good question here.
This issue could be with the server you are selecting to use for the VPN. A suggestion here would be to look up the server locations that WoT'…
Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install t…
