Latest Answers

  • Choosing a Bookmark from a Folders in the Bookmarks Toolbar Reverts Back to Main Page
    You can follow it here https://github.com/mozilla-mobile/firefox-ios/issues/9856
  • Choosing a Bookmark from a Folders in the Bookmarks Toolbar Reverts Back to Main Page
    Hi there. After some digging, I found an open bug for this issue you are experiencing submitted already to the Product team. The product team noted that they have been gettin…
  • How to upload doc from Google drive to website
    Hello, While I am not sure what you mean by the dialogue accessing your Google Drive, but you could visit drive.google.com while on the Ipad and then download the file to your …
  • Choosing a Bookmark from a Folders in the Bookmarks Toolbar Reverts Back to Main Page
    Hello, To make sure I understand. You are expecting the flow to be as follows: * Open hamburger menu and select bookmarks * Select specific bookmark folder * Select bookmark…
  • I need to send this code in thanks ...
    Hello, From your post, I am not sure if you have a questions related to Firefox iOS that you need assistance in answering. Please follow up and post a question if you do n…
  • Cannot find older version of Firefox
    Hello, Sorry to hear the newest release for the browser is not working on your laptop. Currently the oldest MacOS version supported is 10.12. Here is a directory for Firef…
  • web site opening
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox won't open any webpages
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox not connecting to websites.
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Not working...
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox 96.0 stop working not loading any websites
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox 96 Not Working - Workaround/Temp Fix
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox wont work anymore
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • firefox won't load
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • unable to open website on to the latest version V96
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox 96.0 stop working not loading any websites
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • FIREFOX IS NOT WORKING - WHEN WILL FIREFOX FIX THIS PROBLEM ?
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox is hanging.
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox doesn't load any pages, crashes on restart.
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • Firefox cannot load websites but other browsers can, But if you wait for several minutes or an hour it works again.
    Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed…
  • URGENT: Firefox 40.0 for iOS is completely frozen and inaccessible
    Hi Jason, It has been a while since you last posted. Are you still experiencing this issue?
  • iOS browser
    Hi there. I saw a post today noting that iOS V40.1 was rolling out. This dot release should resolve the freezing issues when too many tabs were open. If you have not alrea…
  • URGENT: Firefox 40.0 for iOS is completely frozen and inaccessible
    Hi there. I saw a post this morning that V40.1 was rolling out with a fix for the iOS issue where the browser was freezing or hanging when too many tabs were open. The update …
  • iOS browser
    We have identified an issue with the recent version release of Firefox for iOS (version 40). The issue may present itself as the browser getting stuck loading the last tab or the …
  • QR CODE
    Hello, Can you provide some additional details on what you are trying to accomplish with the QR code? I am not sure I understand the nature of the issue. In Firefox for iOS…
  • log in
    Thanks for the update Bruce, So, at this time, you are able to successfully get logged into your account on Firefox for IOS? I am happy to hear Authy worked for you. Though…
  • How can I bookmark all my tabs on iOS mobile app?
    Hello, Unfortunately, this functionality does not exist within Firefox for IOS at this time. You could get around this by sending those tabs to your desktop machine while l…
  • Download emails
    Hi Kyle, Can you explain a bit more, what you mean by download email accounts on your iOS mobile?
  • when opening Firefox browser set homepage to Foxnews.com
    Hi there. On Firefox for iOS you can do this in your settings. * Once the app is open, Click on the Hamburger menu (3 stacked lines) * Go to Settings * Click on the Hom…
  • log in
    Hi Bruce, I want to try and make sure I understand the issue you noted. * You are trying to log into your Firefox account on your iPhone within the Firefox for iOS app, co…
  • Software virus hacked
    Hello, Please provide more details on what specifically is the issue you are encountering here so that we can best try to help you.
  • iOS downloading another email address into app
    Hi there, Can you help us understand a bit more about the issue you are facing? * Are you referring to the google hangouts app or something different? * When you say 'it tells…
  • Test question please ignore
    Well Howdy there, Here is a perspective answer
  • Mozilla VPN
    Hi Agnostos, GREAT CATCH HERE! Its great to hear that you were able to figure out what was going on and you tinkered with it enough to figure out a solution. The support te…
  • FF 88/widevine bug with Amazon prime videos not playing HD 1080p
    Hi there. Just an update here on the above conversation. It looks like a fix for this is going into a dot release 88.0.1 which is set to release on the 5th. Give that a try on…
  • Is Widevine Content Decryption Module freezing Firefox 88 after exiting sleep mode?
    Hi brianwflood, Thanks for bringing this up. It looks like several users have been encountering this issue with widevine since the 88 release. It looks as though the engin…
  • Mozilla VPN on Linux PC
    Hi there. As of today, there is an issue with the Mullvad servers that Mozilla VPN is built on top of. This could be whats causing the issue for you. Some users are unable…
  • 502 Server Error
    Hi there. Thanks for reaching out. The Mullvad servers are currently encountering an issue on their side that is directly affecting the Mozilla VPN product (we use the same se…
  • Is Total Cookie Protection and partitioned network connections and caches available on Firefox iOS?
    Very valid point. I'll see if I can run down further details about this on iOS and if not included now when it will be.
  • Is Total Cookie Protection and partitioned network connections and caches available on Firefox iOS?
    Hi, Good question here. These come as part of the strict tracking protection mode for Firefox. You can check the settings by clicking on the 3 line hamburger menu on within…
  • The support and contact now button is not working! It keep going to my account page.
    Hi, Thanks for reaching out. From what you noted it sounds as though you are not actively signed into your Firefox Account when you try to contact support through the app. …
  • Can Mozilla VPN be installed to a gateway device?
    Hi, Thanks for the great question. At this time the Mozilla VPN product is available on Desktop, MacOS, Linux, iOS, and Android. At this time, the product is not available …
  • Subscriptions page is not working
    Hi there, Thanks for reaching out. To make sure I understand you properly, your issue is that you cannot get to the application download page after signing into your Firefox ac…
  • Hushmail service freezes when using Mozilla VPN
    Hi there, Thanks for reaching out. This is a good question here. Something to try would be enabling the setting for local network access in the app. To do this: * icon(set…
  • Unable to sign up and a subscribe to Mozilla VPN
    Hi again, So, it seems like a few windows users are running into this issue recently. Steps you may not have tried are: * Clear the Firefox Browsers cookies and cache * Make …
  • Mozilla VPN and Big Sur
    Thanks for providing those details. Those are not permissions the VPN would affect on install.
  • Mozilla VPN
    Hi there, gaguilera was mentioning this icon that shows in the app when it is launched. (see attached image). In any case, you can cancel by going to your Firefox accounts p…
  • Installation error
    What distros and Version of Linux are you running?
  • After the latest update I'm locked out the app is unable to get the confirmation signal from mozilla
    Hello, Can you explain in more detail by what you mean when you note "unable to get the confirmation signal from mozilla" Does this mean the app is stalling out when you tr…
  • Mozilla VPN
    Hello, This article on our knowledge base explains how to manage devices with Mozilla VPN installed. https://support.mozilla.org/en-US/kb/managing-registered-devices-mozill…
  • VPN - List of access point countries?
    Hello there, The VPN team doesnt have a list up on the site currently. However, the Mozilla VPN is built on top of Mullvad VPN infrastructure and we use the same servers. You …
  • 1. How to Get a Refund AFTER having been forced to UNINSTALL Mozilla VPN; 2. After installing Mozilla VPN Thunderbird will not load; 3. After installing Mozilla VPN Carbonite "has no record of files to back up on this computer"
    Hi there. It seems like you have a lot going on here and we appreciate you took the time to reach out and try to get this resolved. A few things here. Regarding your Th…
  • Mozilla VPN and Big Sur
    Hi there. Thanks for your question. Your initial notes about the VPN not being able to reconnect has me thinking that the issue is with the DNS currently set on your comput…
  • Mozilla VPN background service not loading on startup
    Hi there, This is a good question. From your notes it sounds as though the service that runs the VPN when launched is not functioning properly. If you are familiar with…
  • Loading Firefox on new iMac.
    Hi there, This knowledge base article explains how to download and install Firefox on Mac. [http://example.com http://mzl.la/1xKrRru] You noted it says to load it on anothe…
  • Download
    Hi there. Are you having an issue downloading firefox for iOS?
  • Mozilla VPN Not Working - "Background Service Error"
    Hi again. Some notes I was able to pull from the VPN team regarding your question. MozillaVPN is composed by 2 components: the UI and the daemon. The UI runs with the user…
  • Unable to setup VPN
    Hi there. The likely issue here is your previous VPN product. When the Mozilla VPN product is installed it will need to create a set of specific folders on your system wher…
  • VPN for iOS uses Safari for auth when Firefox is default
    Hi Jason, Very good question here, and I am not sure of a good answer. Let me pass a note over to the VPN team to see if they have any suggestions.
  • Unable to sign up and a subscribe to Mozilla VPN
    Hi there. Adding the page to your exception list was a good step to take to try and resolve this. It sounds as though there is some conflict when you are attempting to log int…
  • mozilla vpn
    Hi there. If you have a questions about the Mozilla VPN, this is a great place to ask it. We have a community of knowledgeable contributors who answer questions about the vari…
  • Mozilla VPN is blocked by my network administrator
    Hi there. When you note that it is being blocked, what behavior are you experiencing? Where you able to install the app? If so, does the app launch but you are unable to login…
  • What percentage will this slow down my connection?
    Hi there. This is a good question. The answer is, that it depends on a few things. * What server location you are connecting to. * How far away is that server location fr…
  • No place to update account information
    Hi there. Can you explain in more detail what happens when you open the app and click on manage account? The normal flow is that you will need to sign into your Firefox Acco…
  • VPN payment options
    Hi there. Great question here. From what I know, the CC is the only option currently simply due to the newness of the product. This is the first time Mozilla has put up a prod…
  • VPN service for Australian users
    Hi Dave! Thanks for your comments here. It is always nice to see fans rave about the products. I am not sure when it will be made available in Australia, however, I do know…
  • Mozilla VPN for Mac
    Hi there, That permissions message normally comes up if your system settings require your permissions in order for an app to make changes. You may have given them when you orig…
  • Why is sooo difficult to try and ask somebody a question on here?
    Hi there. Not being able to find the right place to easily ask your question sound frustrating at the very least. Hopefully I can help to answer your question here to mitigate…
  • Mozilla VPN Not Working - "Background Service Error"
    As a follow up, The VPN team noted that Arch linux does not have an official package, thus you would have been compiling the package yourself correct? You should check if t…
  • Mozilla VPN Not Working - "Background Service Error"
    Hi, I was able to send a note over to the VPN team about your issue. They noted that it looks like the MozillaVPN linuxdaemon app is not running. This is the service that contr…
  • Mozilla VPN
    Hi, What happens if you save the file location, then go to that location and try to open the file?
  • Mozilla VPN on Android with OpenDNS
    Hi That domain, specifically, fpn.firefox.com/vpn is needed in order for your firefox account to be recognized when you sign in on that device. I took a quick look around O…
  • Mozilla VPN
    Hi You will definitely not want to run both VPNs at the same time. Other users have noted that previously installed VPNs tend to corrupt the Mozilla VPN on install due to some …
  • update 1.4
    Hi there The Version 1.4 updated was a backend update for the VPN product. The team recently rolled out the VPN product on Linux and MacOS. Along with that release the current …
  • Taking payments but not VPN access
    Hi Your note about "I don't want to sign up for charges again (which is all I'm offered when I try to login)", is making me think that you may not have used the email associat…
  • Mozilla VPN via dd-wrt router
    Hi, The VPN is not configurable on the router level at this time. It is available on the device level for Windows, Ios, Android, Linux, and MacOS at this time. I have seen …
  • Mac Can Not Connect to Internet If VPN is Off
    Hi This issue is likely connected to your current DNS settings on your mac. When the VPN is turned on, the DNS address is being recognized and used. But when you turn the VPN o…
  • Product Comparison
    Hi The Mozilla VPN product is still new having just launched in 2020. At this time there is not a comparison chart up on the VPN site. With that being said, NordVPN is like…
  • Will your VPN software run on my router? I have 5 devices or less.
    Hi At this time the VPN has not been configured to run on the router level. A subscription does support up to 5 devices at this time so if you do decide to use it you should b…
  • VPN on ARM based Surface Pro X
    Hi, The VPN product is pretty new still which means there is a good chance that it has yet to be tested significantly on the new ARM processor. While I cannot account for …
  • Will Mozilla VPN work on Mint 19.3? Completely? 100%?
    Hi The Mozilla VPN is not yet available on that version of Linux. It is on the product roadmap though.
  • VPN for desktop and Windows 10
    Hi When you note you turned on the switch, do you mean you opened the VPN application window and toggled the slider on? I attached an image here. This is what it looks lik…
  • Mozilla VPN Crashing
    Hi. The updates to your computer likely has caused an issue with the app data folder. If the application window does not come up then you will not be able to easily check …
  • Mainland China
    Hi again, I would assume that since all the vpn servers that we can connect to are public under https://mullvad.net/en/servers/ - the Chinese firewall could easily block all t…
  • Does it work in Mainland China, part two
    Hi again, I would assume that since all the vpn servers that we can connect to are public under https://mullvad.net/en/servers/ - the Chinese firewall could easily block all t…
  • World of tanks lagging with Mozilla VPN
    Hello, A good question here. This issue could be with the server you are selecting to use for the VPN. A suggestion here would be to look up the server locations that WoT'…
  • Mainland China
    Hello, At this time there aren't servers available in mainland China. The closest server available is Hong Kong.
  • VPN conflict
    Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install t…
  • This is just a test. Community can disreguard.
    This was a test. here its solved.