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firefox blocks popup even when website is allowed. How to fix?

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  • 7 have this problem
  • 18 views
  • Last reply by msthornton

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On my banking web page, when I move from the account balance page to the bill pay page (still using the same web address) Firefox blocks the move even though I have this web site set up in my exceptions for pop up blocking. The same thing happens when I try to go back to the accounts page from the bill pay page. I do not have the problem with any other financial web site that I use.

On my banking web page, when I move from the account balance page to the bill pay page (still using the same web address) Firefox blocks the move even though I have this web site set up in my exceptions for pop up blocking. The same thing happens when I try to go back to the accounts page from the bill pay page. I do not have the problem with any other financial web site that I use.

All Replies (3)

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Unblock your Firefox popup

Tap ALT key or press F10 to show the Menu Bar

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Load images automatically 2) Enable JavaScript

-> Remove Checkmark from Block Pop-up windows -> click Exceptions... button -> type the address of the website on which you want to Allow Pop-up windows to appear e.g. www.google.com -> click Allow -> click OK

-> Click OK on Options window

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I forgot to mention my computer is a Mac. I'm guessing your instructions relate to a Windows PC b/c they don't work on a Mac. But going into Preferences, Content, and unchecking Block Pop-up Windows disables the Exceptions button so I cannot go there to enter the website address. With the Block Pop-up Windows option checked my bank's web address is shown in the Exceptions list, but Firefox blocks it anyway. Any other ideas?

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And the options for Load Images Automatically and Enable Javascript are checked also.