Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can someone please analyze these Crash reports and asvise as to source/solution? Thanks! Report ID Date Submitted bp-e10b48e2-448

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

more options

Could someone please analyze and explain how to identify/fix these constant crashes? Happens with Chrome too!

Report ID Date Submitted

bp-e10b48e2-448a-4e9c-92c0-049852130209 2/8/2013 11:30 PM
bp-b6420146-b163-46cc-a64d-c141d2130129 1/29/2013 3:55 PM
bp-c446f74d-0b47-4566-a772-018592130129 1/29/2013 3:43 PM
bp-eaf01866-d4fd-4f89-bdc7-dc8342130122 1/22/2013 8:37 AM
bp-a46e383f-b749-4c54-a7fd-6a2fe2130122 1/21/2013 11:17 PM
bp-470aa9fb-b551-4047-ab67-db7d32130122 1/21/2013 8:27 PM
bp-f6554120-8a63-473e-915f-cbef92130122 1/21/2013 7:58 PM
bp-bffffc3d-c4df-4b51-ab3b-843c42130122
Could someone please analyze and explain how to identify/fix these constant crashes? Happens with Chrome too! Report ID Date Submitted <pre><nowiki>bp-e10b48e2-448a-4e9c-92c0-049852130209 2/8/2013 11:30 PM bp-b6420146-b163-46cc-a64d-c141d2130129 1/29/2013 3:55 PM bp-c446f74d-0b47-4566-a772-018592130129 1/29/2013 3:43 PM bp-eaf01866-d4fd-4f89-bdc7-dc8342130122 1/22/2013 8:37 AM bp-a46e383f-b749-4c54-a7fd-6a2fe2130122 1/21/2013 11:17 PM bp-470aa9fb-b551-4047-ab67-db7d32130122 1/21/2013 8:27 PM bp-f6554120-8a63-473e-915f-cbef92130122 1/21/2013 7:58 PM bp-bffffc3d-c4df-4b51-ab3b-843c42130122</nowiki></pre>

Modified by cor-el

All Replies (3)

more options

hello, these crashes are triggered by a component of the mcafee family protection software that is running on your system - there should be an update to the program available since half a year which addresses this problem - please contact mcafee's support if you didn't obtain the fix via an automatic update.

more options

I have no McAffee products on my system, I Uninstalled them.  ??

more options

the program is obviously still present on your pc (the filename of the library that triggers the crashes is icf.dll).

you could either use the remval tool provided by mcafee in order to remove all remnants of the program: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

or try to manually remove it as described in this forum (you don't seem to be the first one where this family protection didn't uninstall properly): https://community.mcafee.com/thread/38677

in case you cannot solve it this way you'd probably have to contact mcafee's support in order to have them sort out the problem...