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Lost my data

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  • Last reply by Paul

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Hi, I reinstalled MacOs and when I tried to re sync all my data was lost. I changed the password because I could't remember it. I lost markers passwords, please please someone help me. Please help! thanks

Hi, I reinstalled MacOs and when I tried to re sync all my data was lost. I changed the password because I could't remember it. I lost markers passwords, please please someone help me. Please help! thanks

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Hi

When you reset your password, data that in transit between devices would be cleared. Do you still have your data on your other device connected to Firefox Sync?

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