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american airlines website is blank on firefox but works on explorer. what happened? it worked last week.

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  • Last reply by cor-el

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none of the american airline webpages load. no error messages, just a blank page. this worked fine last week and works in explorer but not currently on firefox. i tried several of the solutions given in other messages for other websites but so far nothing has worked. i'm looking for other ideas to get the website back on firefox.

none of the american airline webpages load. no error messages, just a blank page. this worked fine last week and works in explorer but not currently on firefox. i tried several of the solutions given in other messages for other websites but so far nothing has worked. i'm looking for other ideas to get the website back on firefox.

All Replies (2)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

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You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

Can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.