I-Firefox Community Forum

Three days ago a window popped up asking me to update Firefox. I did and afterwards my personal bookmarks listing disappeared. I tried rebooting everything. No luck. I went to your website and followed all of your suggestions, but again nothing worked; mainly because I could not find on my computer the info the last step in your suggestions were asking for. (I did get a message several times telling me I was using an old Firefox profile. I tried to investigate, but each time your instructions told me to look for something as the last or next-to-last step, I ended not being able to find it on my computer. Again, I have tried everything. Please help me.

Since I upgraded to you, I am having trouble accessing important and medical info. I would like you to put every thing the way it was before. Easy access. You erraced some of my passwords, I want them back. I spend hours trying to find my info. I am 80 yrs old and do not need this aggravation. Thank you Moira

All of my bookmarks; hundreds of them, disappeared from the folders that appear along the top of the task bar and the folders are now empty. I cannot locate a backup file which is supposedly saved automatically and the appearance of a folder on my desktop titled "old Firefox data" doesn't help resolve the situation. I need help recovering these book marks if possible.

While testing the new profiles option with Firefox after loading containers while having Surf-shark VPN on my computer stop accessing websites. The conflict was resolved by reloading surf shark and then while attempting to remove new profiles not being used I deleted the original homepage/profile. Over 10yrs of bookmarks, passwords, and numerous pieces of data have been lost. I need that original Firefox homepage user account for my computer restored.

Due to an internet outage, I got forcibly signed out of my Firefox account. I signed back in, but all my login info and passwords are just gone. I still have my browser history, and I'm even still logged in to some of my accounts, so I know some of my cookies and cache are intact.

Bonjour,

depuis le début de la semaine lorsque j'ouvre firefox mes marques pages de ma barre personnelle sont disparu et ne sont pas non plus dans l'historique de récupération. il faut que je "répare firefox" pour qu'ils reviennent. mais le problème revient. parfois plusieurs fois par jour. Je n'ai jamais rencontré ce problème auparavant. J'ai un message de firefox qui m'indique que firefox est ouvert ailleurs. mais je ne sai pas où. merci de bien vouloir m'indiquer ce que je dois faire

The power went out while I was working and when I turned the computer back on, my Firefox account was logged out and I don't know how to get it back , Every time I try to restore the account it gives me the default account. And thanks a lot

I have suddenly lost all my firefox data today.. after creating a new browser profile? I never bothered creating profiles and stuff when the update for that came and it seemed like Mozilla never forced me to create named profiles until today when I open it again after booting up and it suddenly asks me to make a profile for the browser and after I did I just saw that I lost everything, I have a firefox account that's sync to my mobile phone but I can't seem to sync it neither, my browsing history, bookmarks, and passwords are all gone and I've even checked the AppData/Roaming/Mozilla/Firefox folder for it and even the recycle bin but I can't seem to find a single trace of my data before firefox forced me to create a browsing profile for my computer. Hoping someone has a solution to this.

I recently uninstalled and reinstalled Firefox from the Microsoft store and was wondering if my old bookmarks and passwords are saved as backups somewhere and if so where. Or if its deleted when I uninstalled the app.

My bookmarks toolbar shows but it is blank. I had 60+ bookmarks on it. Why did Firefox trash my bookmarks?

Why did Firefox force me to create a new profile? I can get to my old profile, but the bookmarks toolbar is blank. The bookmarks showed for a while, then the toolbar went blank. What gives?

I have had all kinds of problems with Firefox the past several years, and I am about ready to can Firefox and go with Edge and Chrome. In my opinion, Firefox is a piece of crap, and I am fed up with it. I already have Edge and Chrome, but mostly use them as a backup when Firefox doesn't work right.

Is there any hope Firefox will get better, or should I jump ship with the other rats fleeing this despicable piece of junk? I have been hanging onto Firefox, because I am familiar with it and used to like it, and have used it for over a decade. But my patience is growing thinner.

after Firefox update all bookmarks stopped working and are not editable. All tabs crash, including Firefox help link from the Firefox menu.

Password list is blank - no entries

Is there any way to retrieve bookmarks?

I need to enter each url in the browser line and save bookmark for it to work.

Can you please help?

My bookmarks changed on the URL's in over 30 different bookmarks, but the names of the bookmarks stayed the same. I lost a lot of very personal information. What did Firefox do? Not sure when this happened, since I've not used bookmarks for a while.

Firefox installed a new release and now all my bookmarks, add-ins etc are gone. I went to About:profiles, but I when I launch the other profile that is there it still show the new profile