Question

Firefox freezes when I try to insert an attachment in a webmail (BT Mail)

11 kwiminyaka edlulileyo

3/12/14 20:52

I also use IE11, which is happy to locate and accept attachments - usually Word 2010 documents - to e-mails sent via BT Mail.

can you please try clearing cache and cookies as well as history

please see

👍 0

Answer 1 · 2014-03-13 03:52:05+00:00

Aman Routh

3/12/14 21:16

hello, can you please ensure that this problem does not persist in safe mode.

Try restarting Firefox in safe mode. Use Troubleshoot Mode in Firefox

Answer 2 · 2014-03-13 03:52:05+00:00

3/12/14 22:11

Thanks. I've just tried doing that but without success.

Answer 3 · 2014-03-13 03:52:05+00:00

3/13/14 03:05

can you please try clearing cache and cookies as well as history

please see

Ilungisiwe Matshi 13, 2014 03:05:51 -0700 ngu Aman Routh

Answer 4 · 2014-03-13 03:52:05+00:00

3/16/14 22:13

Thanks for the further tips. Still no luck.