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Firefox crashes

  • 4 iimpendulo
  • 3 inale ngxaki
  • 29 views
  • Impendulo yokugqibela ngu cor-el

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i don't know if there is any correlation, but the crashes started two days ago after a CHROME CANARY UPDATE ON A MAC MINI RUNNING SNOW LEOPARD 10.6.8

Firefox will not start in Safe Mode, will not start after a reset and continues to crash after a fresh install of of the latest DMG package from your website.

any attempt to start Firefox results in either; 1. no FF UI elements presented, but the Crash Reporter starts up

or 2. The FF Ui starts up attempts to go to the opening page (www.techmeme.com) and then freezes and crashes the UI window and THEN the Crash Reporter opens.

All Replies (4)

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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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THX! for the Rapid Response...SORRY! i (sorta) knew that...here they are.. in latest to earliest order; halv

bp-4d6163f2-bf41-4b14-a682-523532131222 bp-76c0bc57-ae0a-4fe4-822b-0208f2131222 bp-572f2bba-5566-4eee-8a27-4589c2131222 bp-baa9169a-c34e-434c-b334-642192131222 bp-3f3307bc-98ae-4ce8-af87-9c08a2131222 bp-afd237b4-81eb-4de0-9bd6-7813a2131222

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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You can do a check for corrupted and duplicate fonts and other font issues: