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I can no longer login to my CNN.com accout, it happened about 3 browser updates ago, I can still login on Chrome, I've tried clearing cache.

Denys replied
glondon0

the problem started 2 or 3 updates ago. I keep hoping the latest update will fix the problem. I can still access using Chrome. I've tried clearing cache and turning off ETP

'''the problem started 2 or 3 updates ago. I keep hoping the latest update will fix the problem. I can still access using Chrome. I've tried clearing cache and turning off ETP'''

All Replies (1)

Hi,

Sorry to hear that. Here are some other standard troubleshooting steps that may resolve the issue:

  1. Try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  2. If it does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  3. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!

Buza umbuzo

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