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  • 5 iimpendulo
  • 1 inayo le ngxaki
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  • Impendulo yokugqibela ngu cor-el

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Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

All Replies (5)

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What kinda error are you getting and screenshot of the error and did you clear the cache/history and try to login again?

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Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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I have uninstalled firefox and reinstalled the latest version, I have gone into the browsing cache and uninstalled all the cookies related to that website and I still get the same problem which is a frozen login and an error message "Sorry! something has gone wrong. Please close the window and try again later"

I have attached a screen shot. I am able to login to the same web site using the same login details when using the Chrome browser

Ilungisiwe ngu colin58

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Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Maybe also check extensions like "Sticky Password manager & safe".

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click the shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

Ilungisiwe ngu cor-el

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