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not able to sign in on my account or track packages on FEDEX website.

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not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

not able to sign in on my account or track packages on FEDEX website. I talked with FEDEX and they say to try another browser and when I do the site works. I have tried taking off enhanced tracking and restarting in safe mode I cleared cookies and all. Is there a fix for this?

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Did all of that. No joy. I can get through just fine on other browsers but that is a real pain. Can't Mozilla fix this issue?

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Is there any error message from the site when the login fails, or does it silently return to the login page as though you didn't even try?

By the way, what version of Firefox are you running now -- it's been a few months from the original read of Firefox 99.

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to jscher2000: Tried to sign into my account today on the FedEx site. After entering user and password it says: "We are having trouble establishing a connection. Please refresh the page. " and... even if I just try tracking a package without signing into my account (one I know has been delivered yesterday) it says: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later. "

I have called FedEx they said to contact Firefox or try another browser I have tried this several times and it says the same thing each time for signing in or tracking.

Because there seems like there is no fix for this I use Microsoft edge browser just for this only!

I am using Firefox version 101.0.1

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During the past 60 days we've had 3 other FedEx threads. Based on those, it could be a cookie issue or a blocker issue. I think you already addressed those possibilities, but here is one "solved" thread for reference:

https://support.mozilla.org/questions/1374690 => If you run DuckDuckGo Privacy Essentials, use its toolbar button to make an exception for the FedEx site so it doesn't block things there

As for Firefox itself, check whether Firefox's Tracking Protection feature is blocking anything on the site. The shield icon toward the left end of the address bar usually turns a bit purplish in that case. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.


Have you noticed any connection issues where Firefox can connect a site once or a few times, and then stops being able to connect until you fully exit Firefox and re-open it? If so:

Google users have linked the "zero round trip resumption" feature with losing their Google connection in mid-session, including "Oops" messages on Gmail. This feature is intended to speed up website connections. (Explainer post by CloudFlare) However, there seems to be some kind of compatibility issue. Currently, there is only a hidden way to disable this and see whether it helps:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

More info on about:config: Configuration Editor for Firefox. The moderators would like us to remind you that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future.

(2) In the search box in the page, type or paste security.tls.enable_0rtt_data and pause while the list is filtered

(3) Double-click the preference to switch the value from true to false

Not sure whether that can help with any other sites, unless they have the same pattern of working initially and then failing to work further until you close and re-open Firefox.


Recent issue:

Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" cookies, meaning cookies from different websites than the one you see in the address bar. If FedEx shuffles you between multiple different servers (you see very different web addresses during login) then you might not get logged in on all of the related sites.

You can make exceptions to this feature when needed. More info in the following articles:

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