Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password issue

  • Akukho zimpendulo
  • 1 inayo le ngxaki
  • 8 views
more options

I just synced two new devices (Android phone and tablet) using the scanned QR code because I got the error message that the password I was trying to use was incorrect. I don't understand what has happened, as I am "signed in" on desktop, laptop and those two devices with that password, as far as I know.

I was trying to set up the Recovery Key, but that also tells me that the current password is incorrect. I do not want to lose all of my saved passwords, history, etc., which is what it sounds like will happen if I try to reset my password.

Help!

I just synced two new devices (Android phone and tablet) using the scanned QR code because I got the error message that the password I was trying to use was incorrect. I don't understand what has happened, as I am "signed in" on desktop, laptop and those two devices with that password, as far as I know. I was trying to set up the Recovery Key, but that also tells me that the current password is incorrect. I do not want to lose all of my saved passwords, history, etc., which is what it sounds like will happen if I try to reset my password. Help!