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Anxiety HIGH. Worked on it for hours. Why every time you update???? This happens every time. Hate overall updates. Everything keeps crashing. Wor
I had to install chrome to deal with most of it until you get it fixed. I hate chrome. Please fix this stuff. I have serious real life ANXIETY. ++++ I tried all kinds of updating to fix the issue and nothing worked. I am crashing constantly. Crash crash crash. Adobe flash is a big issue. And I addressed Java as well.
The last time this happened I had to used google for about a month before you had the issues fixed. I hate this. cheryl
All Replies (1)
Hi Cheryl, I'm sorry to hear your Firefox is crashing. Have you been getting the Mozilla Crash Reporter form? If so, your Firefox may have logged some detailed data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.
Also and/or meanwhile, have you tried running Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions, hardware acceleration, and some advanced features of Firefox. To try that:
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy? More info: Diagnose Firefox issues using Troubleshoot Mode.