My crashes for the last five days
824288a0-7cbf-438d-a104-35534b921e1a 7/10/2015 7:51 PM 88ef51c6-fc0d-46a7-be66-48e6a60b3eeb 7/10/2015 7:43 PM 47b5fb76-f48c-414e-933f-7aba345e730a 7/10/2015 4:18 PM af36db9f-20bf-496c-900d-570602647563 7/8/2015 8:59 PM d2c7a5dc-c983-409e-aae4-bc3861d76b1f 7/8/2015 8:49 PM fee83341-1502-43be-8525-77a2ec4fed95 7/8/2015 8:45 PM 99bbded6-d62c-4f57-88e6-28b781af1bd9 7/8/2015 7:04 PM
I dunno how to fix this problem.
All Replies (6)
In order to see the reports, they need to be submitted. Please post back with the submitted: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-824288a0-7cbf-438d-a104-35534b921e1a 7/10/2015 7:51 PM
bp-88ef51c6-fc0d-46a7-be66-48e6a60b3eeb 7/10/2015 7:43 PM
bp-47b5fb76-f48c-414e-933f-7aba345e730a 7/10/2015 4:18 PM
bp-af36db9f-20bf-496c-900d-570602647563 7/8/2015 8:59 PM
bp-d2c7a5dc-c983-409e-aae4-bc3861d76b1f 7/8/2015 8:49 PM
bp-fee83341-1502-43be-8525-77a2ec4fed95 7/8/2015 8:45 PM
bp-99bbded6-d62c-4f57-88e6-28b781af1bd9 7/8/2015 7:04 PM
Ilungisiwe ngu AngieYaz
Hi AngieYaz,
Please submit these crashes, if successful the "bp-" will be in front of them. On that page click "submit" please :-)
Just Did.
All those come up as Invalid crash ID. Did you actually submit those crash reports to Mozilla by clicking on each report line about:crashes? Or did you just prefix your un-submitted reports with BP-? [that wouldn't submit the report to the crash reporting system]
If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Do not add the bp- prefix yourself.
You can check if the report is actually send to the server by clicking its link.