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Firefox Hangs Upon Launch, Cannot Connect to any Websites (Mac Sonoma)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarte… (jàng ci lu gën a bari)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Asked by julian.donahue am na 5 fan

Answered by jscher2000 - Support Volunteer am na 3 fan

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Firefox Update 124.0.1 has deleted all my Bookmarks and History - can I get them back?

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct pro… (jàng ci lu gën a bari)

My Firefox Browser on (Windows 11) updated on 23rd March 2024. Now my History and Bookmarks have been deleted (but not cookies for some reason). yes, it is my correct profile as I checked the dates and also double checked it against a backup I made 2 weeks ago.

Have included an image of my 'more troubleshooting information' details - I'm sure this is supposed to have more data on the page?

If there is no way to recover my hisotry and bookmarks, I see there in my profile folder is a 'bookmarksbackup' folder which contains .jsonlz4 files, one of which was saved on the 21st March 2024. I know book marks are .json files, can anyone tell me how to turn a .jsonlz4 file to a .json?

[Oh, I pressed to add here my 'troubleshooting information' as directed by this forum page and it said it couldn't automatically do it, and when I pressed 'manual', it opened that over this page and so when I pressed 'back' it had naturally deleted this post so I've had to retype everything from memory, thanks so much Mozilla for that. How about a warning that this will happen?]

Asked by cetaceus1 am na 4 fan

Answered by cetaceus1 am na 3 fan

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Cannot instal extensions in 155.9 ESR version

When attempting to install an extension and clicking on "Add to Firefox" the button is replaced with a "Cylon" throbber and the popup dialog asking to confirm the install… (jàng ci lu gën a bari)

When attempting to install an extension and clicking on "Add to Firefox" the button is replaced with a "Cylon" throbber and the popup dialog asking to confirm the install never highlights the "Add" button. The browser will stay in this state indefinitely until the tab for the extension install is closed.

Could this be a permissions problem involving the ".mozilla" directory tree in the home directory? I've been having this problem regardless of the FF version for some time (going back to at least v110.x). The recent issue involves that 115.9 ESR version installed in Debian Bookworm.

TIA...

Asked by rnturner59 am na 5 fan

Answered by rnturner59 am na 3 fan

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Google Images Click to See Image Preview/Full Size Image No Longer Works

On version 89 while on Google Images, I can no longer click the image thumbnail to bring up the side menu on the right with the full size image. It previously worked fin… (jàng ci lu gën a bari)

On version 89 while on Google Images, I can no longer click the image thumbnail to bring up the side menu on the right with the full size image.

It previously worked fine. I tried troubleshoot mode with all extensions removed and same issue. I tried on chrome/edge and later versions of firefox above 100 and it works as well.

My guess is there was some recent change on googles end that broke this on the older version. 89 supports webp so im not sure its that.

I like this version and would like to exhaust all possible fixes before defaulting to updating.

Asked by mribschmitty am na 5 fan

Answered by mribschmitty am na 4 fan

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Mozilla new security product

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember tha… (jàng ci lu gën a bari)

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember that exact price). It said that I would receive an email from Mozilla with download instructions. it's been a few weeks and I have not gotten any email. Does anyone know if Mozilla offers any such software or did I get scammed? I'm pretty good about seeing scams but Ive used Firefox and Mozilla for years and trust them. Maybe that's why I wasn't as careful as I should have been.

Thanks for any help that you can provide. Ron

Asked by ron.hull am na 5 fan

Answered by ron.hull am na 4 fan

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Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (jàng ci lu gën a bari)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Asked by Deborah Lief am na 4 fan

Answered by TyDraniu am na 4 fan

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How do I a bookmark export that includes folders?

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML. Unfortunately that HTML does… (jàng ci lu gën a bari)

To export my bookmarks => Bookmarks > Manage Bookmarks > Import and Backup > Export Bookmarks => results in bookmarks.HTML.

Unfortunately that HTML does not include the "folders" in the bookmarks. For example I keep the forum folders (C# Corner folder, Mozilla folder, Microsoft Office folder, etc.) separate from other folders.

How do I a bookmark export that includes folders?

Asked by bhs67 am na 1 ayu-bis

Answered by cor-el am na 5 fan

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Cloudflare Verify you are human looping

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite … (jàng ci lu gën a bari)

I have been experiencing a problem with Cloudflare specifically on one site (character.ai) and when the verify you are human pops up. It takes me in a seemingly infinite loop. On the Cloudflare community site they say it could be because of things like adblock but even without any adblock or anything of the sort on it does the same thing. Sadly Cloudflare community doesn't support being used on Firefox. So maybe they don't support being used on Firefox in general? I have contacted the actual websites support but they don't seem to even read submitted inquiries because I never hear anything back from them except the automated message they received it. It is now preventing me from using certain things in general which as before it wasn't that big of a deal but recently they changed the site layout and still allowed you to use the old layout but the verification blocks you from using the old layout. The first one is one from a couple of weeks ago when it only effected me trying to open things in a separate tab and the second one is the newer one which prevents me from accessing the old layout. I'm not sure what to do about it since nothing I specifically could do to solve it has helped. I have opted into sharing data under troubleshooting IDK how well that'll help.

Asked by Lilynette am na 1 ayu-bis

Answered by Lilynette am na 4 fan

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Increase toolbar size when viewing pdf

Dear Firefox team. I have to work with many pdf file. When it preview on Firefox it's toolbar too much small and print, download buttons also small. I want to increase to… (jàng ci lu gën a bari)

Dear Firefox team. I have to work with many pdf file. When it preview on Firefox it's toolbar too much small and print, download buttons also small. I want to increase toolbar size. I try with about:config but I failed. Please give solution. Thanks in advance

Asked by Al-Amin am na 4 fan

Answered by zeroknight am na 4 fan

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Huge gaps in MathML's "mtable" render output

I don't know if that was supposed to look like, but when rendering MathML in Firefox 124.0.1 when one uses "mtable" element the browser adds very huge gaps around. The i… (jàng ci lu gën a bari)

I don't know if that was supposed to look like, but when rendering MathML in Firefox 124.0.1 when one uses "mtable" element the browser adds very huge gaps around.

The included image shows output for the following code:

<math display="block">

 <mfrac>
   <mi>A</mi>
   <mn>2</mn>
 </mfrac>
 <mo>=</mo>
 <mrow>
 <mo> ( </mo>
 <mtable><mtr><mtd><mn>1</mn></mtd><mtd><mn>0</mn></mtd><mtd><mn>0</mn></mtd></mtr><mtr><mtd><mn>0</mn></mtd><mtd><mn>1</mn></mtd><mtd><mn>0</mn></mtd></mtr><mtr><mtd><mn>0</mn></mtd><mtd><mn>0</mn></mtd><mtd><mn>1</mn></mtd></mtr></mtable>
 <mo> ) </mo>

</mrow> </math>

Asked by Felix Speagel am na 5 fan

Answered by Felix Speagel am na 4 fan

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How can I get the library (accessed from the icon on the address toolbar) to show me all bookmarks, as it used to? Now, the Library only shows "recent" (not really) bookmarks.

I used to be able to access all bookmarks from the Library icon on the address toolbar. Now, it only shows a list of what it labels "recent bookmarks" (the bookmarks sho… (jàng ci lu gën a bari)

I used to be able to access all bookmarks from the Library icon on the address toolbar. Now, it only shows a list of what it labels "recent bookmarks" (the bookmarks shown are really not recent). I would like to be able to open the Library and access all bookmarks, which is the way it used to work. I will attach a screen shot to illustrate what I mean.

Asked by rayny am na 4 fan

Answered by cor-el am na 4 fan

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Firefox randomly slow at startup

Hello, For an unknown reason, my firefox sometimes is really slow to startup. It can take up to 10 minutes before the webpage start to load. My hardware is not that bad… (jàng ci lu gën a bari)

Hello,

For an unknown reason, my firefox sometimes is really slow to startup.

It can take up to 10 minutes before the webpage start to load. My hardware is not that bad. I try to use the "performance" to capture the issue : https://share.firefox.dev/3x2rgHj I don't know if there is something to see because, the tool is also slow.

It happens on 3 different computers on linux.

I try to disable all extensions and without telemetry but nothing change. I'm reporting the problem now but it's much older

If you have a idea to fix this issue please share because it's really annoying.

Asked by Inglebard am na 1 ayu-bis

Answered by zeroknight am na 5 fan

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Popups for Smithsonian magazine

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web… (jàng ci lu gën a bari)

Popups for Smithsonian magazine keep appearing, sometimes 2 at a time, despite having popups blocked. I need them to stop. They are annoying and cover up content of web pages.

Asked by davidbullock.law am na 3 weer

Answered by jonzn4SUSE am na 3 weer

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Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (jàng ci lu gën a bari)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie am na 3 weer

Answered by Terry am na 3 weer

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Instant crash on startup, including safe mode

CrashID: bp-5b2cb490-913f-4ffa-8f1b-35cba0240323 Hello, since today I am experiencing instant crash on start up. It was perfectly fine yesterday (10 hours ago). Even att… (jàng ci lu gën a bari)

CrashID: bp-5b2cb490-913f-4ffa-8f1b-35cba0240323

Hello, since today I am experiencing instant crash on start up. It was perfectly fine yesterday (10 hours ago). Even attempting to open safe mode when offered also instant crash. Firefox is currently unuseable.

I believe the recent 124.0.1 is the issue ? Can this be confirmed, where can I check if this issue is widespread & the ETA to an eventual fix ?

Asked by diego.mrnj am na 5 fan

Answered by zeroknight am na 5 fan

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Several question re: latest version of Mozilla (version 104) - Resizing URL bar and having more add-ons shown

Hello all... This one has been driving me a bit batty as of late. I tend to use lots of extensions/add-ons and for most of them, I want the icons to show on the tool ba… (jàng ci lu gën a bari)

Hello all...

This one has been driving me a bit batty as of late. I tend to use lots of extensions/add-ons and for most of them, I want the icons to show on the tool bar - that is, the part to the right of the URL/search bar. It used to be that you could adjust the size of your URL/search bar to make it smaller so that more add-on icons could be displayed - but as of recently, that is no longer possible (at least from what I can gather). Right now, I only have 10 add-on icons showing to the right of my URL bar and I have no clue how to access the other add-ons/extensions that I would like to use.

If I can recall correctly, at one time there was a way to show the additional extension/add-on icons in something called an overflow bar - but I can no longer find that, and half of the add-ons I want to access, I cannot do it because they are no longer shown to the right of the URL bar (except for the 10 that are there now).

So my questions are:

How can I resize the URL/Search bar to make it smaller width-wise, so that perhaps, more add-on icons will show to the right - and/or how can I access the rest of my add-ons if they are hidden in some kind of overflow bar?

I have included a screen shot on my current view, showing the add-on icons (some of them) that show to the right of the URL bar - but I have at least 10 others that I cannot find anywhere and would like them to show also.

Thanks in advance...

Ben

Asked by benherrmann1 am na 1 ayu-bis

Answered by cor-el am na 1 ayu-bis

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Mouseover link tooltip url persistent through click and page load.

So on most sites there has been an issue for me for quite some time. I hover over a link, the tooltip appears on the bottom left of the window showing the URL of the lin… (jàng ci lu gën a bari)

So on most sites there has been an issue for me for quite some time.

I hover over a link, the tooltip appears on the bottom left of the window showing the URL of the link. I click on link and page reloads but the tooltip is still on bottom left of the new window. The tooltip will disappear if I hover over any other link on the newly loaded page.

I expect the tooltip to go away when clicking the link and going to that page/site.

Firefox on win10 & 11 This problem does not occur in Edge.

Asked by MFS am na 1 weer

Answered by MFS am na 2 ayu-bis