Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Yiñ denc

Account sign in via FF brower

Bob Brunsdon replied
Bob Brunsdon

Currently, I am using a Dell computer with Windows 11 as my OS and FF as my Browser. All of a sudden, I can no longer log into my Chase Banking account. However, if I use Microsoft Edge, I can log in as normal. Thus it appears as though something has changed between the FF & Chase interface? I have contacted Chase Tech Support. They see no change or problems on their end. Interestingly enough, they suggested I contact Microsoft? However I am starting with FF first since it is associated with your software. If anyone has any suggestions, I would appreciate your help. As I continue to supply information, I see that both Chase and FF have updates about time frame that my problem started? Thanks, Bob

Currently, I am using a Dell computer with Windows 11 as my OS and FF as my Browser. All of a sudden, I can no longer log into my Chase Banking account. However, if I use Microsoft Edge, I can log in as normal. Thus it appears as though something has changed between the FF & Chase interface? I have contacted Chase Tech Support. They see no change or problems on their end. Interestingly enough, they suggested I contact Microsoft? However I am starting with FF first since it is associated with your software. If anyone has any suggestions, I would appreciate your help. As I continue to supply information, I see that both Chase and FF have updates about time frame that my problem started? Thanks, Bob

All Replies (1)

This is Bob Brunsdon again. I misspoke in the end of my note. It was Microsoft Window 11 and FF that have had recent upgrades, not Chase and FF. Sorry!