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Firefox is not responding

  • 16 tontu
  • 1 am na jafe-jafe bii
  • 52 views
  • i mujjee tontu mooy FredMcD

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For some reason, randomly, and now this is occurring more and more frequently, Firefox will just hang and say that "Firefox is not responding," and I have to wait ~30 seconds for it to unfreeze and continue using Firefox. I have tried every potential solution that I could find on the Internet, such as disabling hardware acceleration, creating a new places database, etc., and I still keep getting these 30 second freezes on a pretty frequent basis. Do you guys know what might be going on?

For some reason, randomly, and now this is occurring more and more frequently, Firefox will just hang and say that "Firefox is not responding," and I have to wait ~30 seconds for it to unfreeze and continue using Firefox. I have tried every potential solution that I could find on the Internet, such as disabling hardware acceleration, creating a new places database, etc., and I still keep getting these 30 second freezes on a pretty frequent basis. Do you guys know what might be going on?

All Replies (16)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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6eeb25cb-772e-4ed3-bedb-7f6ab5ff8163 bd0117d4-902f-43ff-ac67-2375bdde80e3

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Maybe the hangs and freezes aren't being considered as crashes, because they eventually resolve, it's just that I have to wait 30-40 seconds for Firefox to unfreeze every single time these hitches hit me.

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It's also especially evident on certain pages; for example, whenever I go to Rotten Tomatoes, it will always trigger a 30-second freeze. I'm not sure if it has something to do with certain multimedia files causing the problem, but that shouldn't be the case since I've already uninstalled Adobe Flash Player.

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Lee150 said

6eeb25cb-772e-4ed3-bedb-7f6ab5ff8163 bd0117d4-902f-43ff-ac67-2375bdde80e3

These reports have not been submitted to the Mozilla servers.


In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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I sent the crash reports recently, on:

12/28/2021, 2:15 AM

I just clicked on the submit button, and it looks like the reports got sent to Mozilla?

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When a crash report is registered with the Mozilla servers, its number changes to something starting with; bp-

Please follow the directions (above) and post the full bp- report numbers.

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bp-1208c34e-46f5-46bb-8f97-b037d0211228 bp-c3ec19be-d2d3-4cf3-b86c-6c64e0211228


Recently hanging and freezing hasn't resulted in new crash reports though, how do I get Firefox to collect crash reports whenever my browser hangs?

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Lee150 said

Recently hanging and freezing hasn't resulted in new crash reports though, how do I get Firefox to collect crash reports whenever my browser hangs?

Type about:preferences#advanced<enter> in the address box. Select Data Choices. Turn on Enable Crash Reporter.

Note: For Firefox v56+ its; about:preferences#privacy Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.

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The crash numbers you posted are several months old and not likely to help us.

Product Firefox Release Channel release Version 93.0 Build ID 20210927210923 (2021-09-27) Buildhub data OS Windows 10 OS Version 10.0.17763

Sun, 17 Oct 2021 10:09:13 GMT bp-1208c34e-46f5-46bb-8f97-b037d0211228 Signature: <unknown in nvwgf2umx_cfg.dll> | CDecodeContext::BeginFrame

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

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I enabled the following option: Under Firefox Data Collection turn on Allow Firefox To Send Crash Reports.

Yet when it hangs, and I close Firefox, it' still not generating a crash report...

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A hang means the program is frozen. As such it isn't doing anything.

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It seems so weird, because Chrome isn't doing this at all. Honestly, I want to switch to Chrome or some other browser, but Firefox simply has the best text rendering by far, so I want to do whatever I can to stick with Firefox. I just don't know why it keeps hanging so frequently, it says that Firefox isn't responding, but after 30 seconds or so, it becomes unfrozen...

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