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Website database fails since most recent Firefox update

  • 6 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy FredMcD

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Hi Folks, I just tried to search an archive website, www.nwhs.org, the website for the Norfolk & Western Railroad Historical Society. I can get as far as drilling down to a specific class of equipment such as a freight car, and it gets as far as saying 'XX documents found for xxxx' and 'loading'. At this point, it should load a list of available drawings, with thumbnails of any that have been digitised. I have used this website many times and it has worked just fine. Now, following a recent Firefox update, it doesn't load the list with thumbnails, instead it jumps to saying 'of 0 documents' and nothing else happens, just blank window where the list & thumbnails should be.

I have rebooted my computer, checked to see if another programme was interfering somehow....nothing changed. As a last resort, I fired up MS edge and oh, look! The nwhs website works just fine....

I'm not a programmer, but the evidence suggests this is a Firefox issue. How do we push the 'undo' button on that darned update because it looks like the most recent one might be a bit of a screw-up....somebody, anybody, do it quick, before I get too cosy with Edge!

Hi Folks, I just tried to search an archive website, www.nwhs.org, the website for the Norfolk & Western Railroad Historical Society. I can get as far as drilling down to a specific class of equipment such as a freight car, and it gets as far as saying 'XX documents found for xxxx' and 'loading'. At this point, it should load a list of available drawings, with thumbnails of any that have been digitised. I have used this website many times and it has worked just fine. Now, following a recent Firefox update, it doesn't load the list with thumbnails, instead it jumps to saying 'of 0 documents' and nothing else happens, just blank window where the list & thumbnails should be. I have rebooted my computer, checked to see if another programme was interfering somehow....nothing changed. As a last resort, I fired up MS edge and oh, look! The nwhs website works just fine.... I'm not a programmer, but the evidence suggests this is a Firefox issue. How do we push the 'undo' button on that darned update because it looks like the most recent one might be a bit of a screw-up....somebody, anybody, do it quick, before I get too cosy with Edge!

All Replies (6)

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You could delete firefox and then download it. I have this problam before,and i tryed this,and it works

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The search on this site takes me to results via google. Please provide the steps to replicate the issue.

Edition Windows 11 Pro Version 21H2 Installed on ‎03-‎Jul-‎21 OS build 22000.376 Experience Windows Feature Experience Pack 1000.22000.376.0

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Go to https://www.nwhs.org/archivesdb/

Select anything in the list on LH side e.g. 'Rolling Stock (and things that move)'

Pick a subject e.g. 'N&W Steam Locomotives'

Pick something off the sub-category page (see attached image) that shows a decent number of available documents in the 'count' column - in this particular example, anything should do. It is after this point that things go wrong....it looks like it is about to load but then it hiccups and does the 'of 0 documents' thing.

I am also trying to attach a screenshot of the result as it should be when working properly, in this case found using ME Edge - not sure what's going on; it seems to have stalled. I will try reloading FF when I get time but it would be just my luck to have it cr@p itself completely and right now I need everything else I use FF for to keep working!

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Yeah, I hate the upload image server for this site, it fails a lot for me. This is what I get. see screenshot

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Okay, well, it's working just fine for you. I'm getting the feeling that it's time to reload FF.

Hey, thank you so much for taking the time, you've got me pointed in the right direction now!

Regards, Paul.

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


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