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since the last update webpage load but doesnt appear on the screen

  • 1 tontu
  • 1 am na jafe-jafe bii
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  • i mujjee tontu mooy FredMcD

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since i got the 58.0.2 version , Firefox cannot go to webpage anymore. i can see my browser's options settings and all but if i want to go on a web page it seems to load it but the page just never appears. i look all over support section now i dont know whay to do anymore. ( im using internet explorer now!)

since i got the 58.0.2 version , Firefox cannot go to webpage anymore. i can see my browser's options settings and all but if i want to go on a web page it seems to load it but the page just never appears. i look all over support section now i dont know whay to do anymore. ( im using internet explorer now!)

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What's your computer system and Firefox version?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}