Crashed Tab
I use firefox 58.0. today i realized that some of the tab been crashing after load a page for a bit. After fiddling a bit, i get it that some particullar website make 'Gah your tab has crashed' messege. some are the homepage, some only on specific part (Crashed wgen opening asus's pages on FB, even tough my timeline on FB is alright), even youtube after extended video stream. Started on safe mode, and the problem gone. I have tried to disable all my extensions, change to default theme, disable hardware accelerator, even refreshing to factory setting, but the problems still occured. Please help, thankyou
All Replies (10)
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting to make the change effective.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
I've tried disable hardware accelerator, updating my graphics card, and disable all extensions. I've even go as far as completely purge firefox, deleting all user file, re-installing firefox anew, clean, but the problem still occurred, except in safemode. Oh, and in case you need it, the website i use to test ia www.tokopedia.com
Does that 'Gah your tab has crashed' page give the possibility to send a crash report?
Does the Web Console or Browser Console show error messages related to the crashes?
In Firefox Safe mode these changes are effective:
- hardware acceleration is disabled (Options/Preferences -> General -> Performance)
- all extensions are disabled (about:addons)
- default theme is used (no lightweight theme)
- default toolbar layout is used
- xulstore.json is ignored
- userChrome.css and userContent.css are ignored (chrome folder in profile folder)
- JavaScript JIT compilers are disabled
- plugins are not affected
- preferences are not affected
I have disabled hardware accelerator, updating graphics dricer, even went as far to complete purge of firefox along woth personal settimg, and then reinstalled anew, clean install. But still crashed except in safe mode.
The site i use to test is : www.tokopedia.com
Sorry i re-replied the old post, i will try as soon as i get home
Yes, it contain the: [ Will you help us?
Crash reports help us diagnose problems and make Firefox better. Report this tab Send an automated crash report so we can fix issues like this.
Include the URLs of the sites you were on when Firefox crashed.
]
Message, i've atached the screenshoot of the "Gah. Your tab just crashed", and sc for the BROWSER CONSOLE
Please provide the Crash Report ID's for those crashes.
See this support article to learn how to retrieve those ID's: https://support.mozilla.org/en-US/kb/mozillacrashreporter?redirectlocale=en-US&redirectslug=Mozilla+Crash+Reporter#w_viewing-crash-reports
the-edmeister said
Please provide the Crash Report ID's for those crashes. See this support article to learn how to retrieve those ID's: https://support.mozilla.org/en-US/kb/mozillacrashreporter?redirectlocale=en-US&redirectslug=Mozilla+Crash+Reporter#w_viewing-crash-reports
Crash Report ID : 28dac976-fc48-2da0-27e9-777fdc21895b
Hmmmm? Now that i see this page, all my report seems to be unsubmited, how to submit them? I didn't get the window like in the link above, i just get the tab
the-edmeister said
Please provide the Crash Report ID's for those crashes. See this support article to learn how to retrieve those ID's: https://support.mozilla.org/en-US/kb/mozillacrashreporter?redirectlocale=en-US&redirectslug=Mozilla+Crash+Reporter#w_viewing-crash-reports
Ah, nowBabyColor said
the-edmeister saidPlease provide the Crash Report ID's for those crashes. See this support article to learn how to retrieve those ID's: https://support.mozilla.org/en-US/kb/mozillacrashreporter?redirectlocale=en-US&redirectslug=Mozilla+Crash+Reporter#w_viewing-crash-reportsCrash Report ID : 28dac976-fc48-2da0-27e9-777fdc21895b
Hmmmm? Now that i see this page, all my report seems to be unsubmited, how to submit them? I didn't get the window like in the link above, i just get the tab
Ah, now i clicked the crash report id, it went to submitted
Unsubmitted Crash Reports Report ID Date Crashed 132437fb-fff8-37c9-4c1d-246dd5f32f05 1/28/18 3:23 AM 6851f8d4-303f-b810-dabd-0005d181a879 1/28/18 3:23 AM 320dd3b0-2ddb-c2d7-0b2c-8e2ae5f8df3f 1/28/18 3:21 AM 31a71ac7-dff0-c19a-29d1-a77797d1f022 1/28/18 3:21 AM 2cf6a5ad-867c-058e-3995-0b62e5bc4355 1/27/18 9:46 PM 3e9ce912-5634-52a4-929b-b72f024c9f54 1/27/18 7:26 PM 40e5dd8e-464c-f230-0897-d22f5e20cd54 1/27/18 7:22 PM 119e59b2-ca37-ad3c-afdc-ef6d367b506f 1/27/18 7:20 PM 5c88c743-0f91-1afc-e4ba-223667ca9307 1/27/18 7:18 PM 74dd93fb-c9d7-5b1d-cb3f-03035c095a1a 1/27/18 2:02 PM 010b36d3-97b0-40fa-c6b3-09789e3db25f 1/27/18 11:17 AM 39fb660a-f10d-f1fa-9825-1578bc879304 1/27/18 11:17 AM 0991863e-f03c-f18c-7a36-f105d0b44403 1/27/18 11:17 AM 6c40a21c-7080-da3f-0b56-2b217c29d322 1/27/18 11:17 AM 5d0238ed-b09d-1c86-f9c2-2b19e31d0d3f 1/27/18 11:17 AM 2922ea16-5311-aea8-8dc7-097b5839b42d 1/27/18 11:17 AM 583dff8b-b93e-8fe0-a5ee-5e0f8e33370e 1/27/18 11:17 AM 5a26764c-d77e-fe19-5b6b-9f23f35d3071 1/27/18 11:13 AM 3aea5405-6db6-ed70-2f13-1000e3f6c01d 1/27/18 11:05 AM 508820a2-13a5-cb36-3e79-35652790c31d 1/27/18 11:00 AM 1dd80eae-0283-ae83-31d8-a77cbf589459 1/27/18 11:00 AM
Submitted Crash Reports
Report ID Date Submitted
bp-7b418b86-addb-4fe9-a7da-b06bb0180127
1/28/18 3:21 AM
bp-397340ed-4732-4fca-ab8a-3c6b40180127
1/28/18 3:20 AM
bp-f2fe70db-d418-45e3-8bc3-91d580180127
1/28/18 3:20 AM
bp-efaa3a87-030a-4404-afe2-c49300180127
1/28/18 3:18 AM
bp-6f440ff5-51da-4687-89e5-e519f0180127
1/28/18 3:18 AM
bp-76338b99-06c6-42f7-8cd5-a06c20180127
1/28/18 3:18 AM
bp-49b69433-82d4-4f36-8c22-2f0960180127
1/28/18 3:18 AM
Please help