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Firefox crashes a lot aleast one or more times a day,what's wrong with it.

  • 12 tontu
  • 11 am na jafe-jafe bii
  • 17 views
  • i mujjee tontu mooy FredMcD

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This has been happening a lot from about version 28 onwards. I don't know why this is occurring,firefox used be a stable browser which hardly ever crashed.

- I'm using version 31,all plug-ins up to date & set to click to activate. - No themes & about two extensions. - Hardware acceleration is disabled,the browser has also been reset at least once or twice. - The crashes still happen.Here are the five most recent crash reports :

bp-c9b9e1ea-e615-4081-9371-c2d922140820 bp-94b6e7ee-4149-42aa-9202-587622140818 bp-22070889-e02c-454d-8d77-5dc952140818 bp-34135c0a-17b3-45ec-9aa3-fb73e2140817 bp-68fe994b-eca4-4b74-bce1-ab9c92140815

This has been happening a lot from about version 28 onwards. I don't know why this is occurring,firefox used be a stable browser which hardly ever crashed. - I'm using version 31,all plug-ins up to date & set to click to activate. - No themes & about two extensions. - Hardware acceleration is disabled,the browser has also been reset at least once or twice. - The crashes still happen.Here are the five most recent crash reports : bp-c9b9e1ea-e615-4081-9371-c2d922140820 bp-94b6e7ee-4149-42aa-9202-587622140818 bp-22070889-e02c-454d-8d77-5dc952140818 bp-34135c0a-17b3-45ec-9aa3-fb73e2140817 bp-68fe994b-eca4-4b74-bce1-ab9c92140815

afirefoxuser moo ko soppali ci

All Replies (12)

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Saafara yiñ Tànn

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I will try that out & see if the problem still persists.

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flash is causing a lot of problems with firefox hanging both in windows XP , 7 and 8.1 ( i have tried them all and found flash to be a common culprite ) (particularly FB games)

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I thought flash was the issue in my problem until I uninstalled it. Firefox still crashed with flash removed.Same with Silverlight removed, but firefox still crashed.

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well yes firefox itself has had a persistant problem with lots of tabs for over 6 months .... as far as i know since version 28....

seems to be related to memory handling , possibly because of the memory limit of a 32 bit program (bad programming not to make windows swap out of the used ram when not needed (useing the paging file to advantage)

i have been feeling the need to run the firefox as a 64 bit app with a coded support for encapsulated 32bit plugings/sections but i like that kind of idea especially since open office proved it can work to me and gimp

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This is in the crash reports;

Crashing Thread

Frame Module Signature Source 0 ws2_32.dll IN6_IS_ADDR_V4MAPPED

http://www.processlibrary.com/en/directory/files/ws2_32/24187/ What is ws2_32.dll doing on my computer? File that contains the Windows Sockets API used by most Internet and network applications to handle network connections.

http://www.bing.com/search?q=ws2_32.dll Bing search

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Thanks cor-el,I allowed for a few days of use with Firefox following your suggestion & it hasn't crashed since.

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It was working perfectly for about 2 months,now it has started crashing again.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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-> Hardware acceleration is already disabled in Firefox. -> Here are the latest crashes :

bp-1aac996e-4e7b-476b-be15-39ec62141031 bp-a00f4d75-43b6-4837-a626-7c9792141031 bp-dba53e07-caa9-44ec-a340-ebd422141031

What could be the issue in these reports.

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Just did an anti malware scan,it found something which I have now removed.

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Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

All of your crash reports show OutOfMemory.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.