Diễn đàn hỗ trợ Tất cả sản phẩm

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

I've always experience occasional TB crashes. According to my log history there was 1 in July, 3 in Aug, 2 in Sep, 2 in Oct, and 6 in Nov. I never really paid attention since the reboot was quick. But now in December I am losing work and it is a major problem. I've had 30 crashes in Dec and 21 in the past week. I have only 3 add ons and they have not changed, and a Copernic connector. I disable the Copernic connector and it didn't help. I have the same 140.6 on my Surface Go with the same add ons, except for Copernic and it runs fine. On both PCs I use Malewarebytes and WinDef. I have put exclusions for them in their setups. Even with MBAM completely disabled I've still had crashes.

I cleared the Cache and no help. I've even had occasional crashes in Troubleshooting mode. Here are my last 5 crash IDs

bp-070bf941-4e8b-41a3-8b84-3e3440251224 bp-a936f7c2-9ee3-4c38-b304-dab830251224 bp-8be9cf9e-8f2f-49bb-95cf-47e780251224 bp-12f8fc2c-c505-40f0-8c67-44b730251224 bp-9013fb78-086c-4327-9de8-62db30251223

Interestingly I’m also experiencing crashes with Firefox, especially ChatGPT. I cleared the ChatGPT history and that helped but did not solve the problem. I cleared the Firefox cache and in troubleshoot mode still have issues.

Otherwise my win11 PC seems to be working fine. I’ve run chkdsk and all is ok. Also scannow is ok.

Is my next step a profile rebuild?

I run Thunderbird on MacOS for some years without a problem. Now, after a hard reboot, Thunderbird won't launch anymore. I tried reinstalling to no avail. Is there anything I could do here? Or do you need any more info? The crash report is as follows:

Translated Report (Full Report Below)

Process: thunderbird [8297] Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 155.0 (15526.8.28) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501

Date/Time: 2026-09-09 13:49:46.3562 +0200 OS Version: macOS 15.0.1 (24A348) Report Version: 12 Anonymous UUID: A83FED70-635C-4178-5B0E-2FB36A313750

Sleep/Wake UUID: 9CEF8430-EEF8-43BB-AC16-8A9FF7407F51

Time Awake Since Boot: 25000 seconds Time Since Wake: 7284 seconds

System Integrity Protection: enabled

Crashed Thread: 0 MainThread Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL) Exception Codes: GUARD_TYPE_MACH_PORT Exception Codes: 0x0000000000000203, 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843146652647939

Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x7ff815680e0e mach_msg2_trap + 10 1 libsystem_kernel.dylib 0x7ff81568f622 mach_msg2_internal + 84 2 libsystem_kernel.dylib 0x7ff815687f16 mach_msg_overwrite + 649 3 libsystem_kernel.dylib 0x7ff8156810ff mach_msg + 19 4 XUL 0x2f9aca7f4 0x2f35dd000 + 105830388 5 XUL 0x2f9ac4183 0x2f35dd000 + 105804163 6 XUL 0x2f9ac2884 0x2f35dd000 + 105797764 7 XUL 0x2f865b45b 0x2f35dd000 + 84403291 8 XUL 0x2f8685615 0x2f35dd000 + 84575765 9 XUL 0x2f868d2af 0x2f35dd000 + 84607663 10 XUL 0x2f868d80f 0x2f35dd000 + 84609039 11 thunderbird 0x10d03ab2a 0x10d03a000 + 2858 12 dyld 0x7ff8153342cd start + 1805

Thread 1:: AsyncSignalControlThread 0 libsystem_kernel.dylib 0x7ff81568187a read + 10 1 XUL 0x2f825612a 0x2f35dd000 + 80187690 2 XUL 0x2f82560dd 0x2f35dd000 + 80187613 3 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 4 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 2:: RegisterFonts 0 CoreFoundation 0x7ff81573a759 CFStringGetCharacters + 98 1 CoreFoundation 0x7ff815803d71 CFURLCreateFilePathURL + 1086 2 libFontRegistry.dylib 0x7ff81e9c2201 TLocalFontRegistryImp::RegisterFont(__CFURL const*, __CFDictionary const*, unsigned int, unsigned int, __CFError**) const + 459 3 libFontRegistry.dylib 0x7ff81e9c2c32 TLocalFontRegistryImp::RegisterFonts(__CFArray const*, __CFDictionary const*, unsigned int, unsigned int, __CFArray const**, __CFArray const**, __CFArray const**) const + 182 4 libFontRegistry.dylib 0x7ff81e9de0ff XTRegisterFonts2 + 701 5 CoreText 0x7ff817d6db29 _CTFontManagerRegisterActionFontsForURLs(__CFArray const*, CTFontManagerScope, bool, Action, __CFArray const**) + 339 6 CoreText 0x7ff817d6eef7 _CTFontManagerRegisterActionFontURLs(__CFArray const*, CTFontManagerScope, bool, Action, URLTrust, __CFArray const*, bool (__CFArray const*, bool) block_pointer) + 42 7 XUL 0x2f4b40609 0x2f35dd000 + 22427145 8 XUL 0x2f4b5deba 0x2f35dd000 + 22548154 9 libnss3.dylib 0x2da8bb369 0x2da709000 + 1778537 10 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 11 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 3: 0 libsystem_pthread.dylib 0x7ff8156bdbcc start_wqthread + 0

Thread 4: 0 libsystem_kernel.dylib 0x7ff815680e0e mach_msg2_trap + 10 1 libsystem_kernel.dylib 0x7ff81568f622 mach_msg2_internal + 84 2 libsystem_kernel.dylib 0x7ff815687f16 mach_msg_overwrite + 649 3 libsystem_kernel.dylib 0x7ff8156810ff mach_msg + 19 4 XUL 0x2f9aca16d 0x2f35dd000 + 105828717 5 XUL 0x2f9acaeac 0x2f35dd000 + 105832108 6 XUL 0x2f9acad91 0x2f35dd000 + 105831825 7 XUL 0x2fb206fa9 0x2f35dd000 + 130195369 8 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 9 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 5: 0 libsystem_pthread.dylib 0x7ff8156bdbcc start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):

 rax: 0x000000001000000a  rbx: 0x00000002db928340  rcx: 0x00007ff7b2ec4af8  rdx: 0x0000003480000013
 rdi: 0x00000002db928340  rsi: 0x0000000400000011  rbp: 0x00007ff7b2ec4b60  rsp: 0x00007ff7b2ec4af8
  r8: 0x0000000000000000   r9: 0x0000000000000001  r10: 0x0000000000002303  r11: 0x0000000000000206
 r12: 0x00000000000007d0  r13: 0x0000000400000011  r14: 0x0000000000000000  r15: 0x0000000000000001
 rip: 0x00007ff815680e0e  rfl: 0x0000000000000206  cr2: 0x0000000000000000
 

Logical CPU: 0 Error Code: 0x0100002f Trap Number: 133

Binary Images:

      0x10d03a000 -        0x10d042fff org.mozilla.thunderbird (155.0) <4c4c4439-5555-3144-a100-2f79b5ba51e1> /Applications/Thunderbird.app/Contents/MacOS/thunderbird
      0x10d168000 -        0x10d1dcfff libmozglue.dylib (*) <4c4c4442-5555-3144-a1b2-7d8d2d6587df> /Applications/Thunderbird.app/Contents/MacOS/libmozglue.dylib
      0x10d077000 -        0x10d083fff com.apple.CoreWiFi (1.0) <c356ba94-c112-3326-9011-74fc0bb4dfde> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
      0x10d444000 -        0x10d5dffff CoreWiFiOld.dylib (*) <d5ce0007-36ac-37a1-a5d7-07ad7365e60a> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFiOld.dylib
      0x10d056000 -        0x10d057fff com.apple.IO80211 (1.0) <c0791260-3db4-30e8-962c-1d7a90bbe2d5> /System/Library/PrivateFrameworks/IO80211.framework/Versions/A/IO80211
      0x10d061000 -        0x10d061fff com.apple.WiFiPeerToPeer (652.55.0) <6de18c87-b584-3fba-b9f2-5439ee94f3f7> /System/Library/PrivateFrameworks/WiFiPeerToPeer.framework/Versions/A/WiFiPeerToPeer
      0x17689e000 -        0x1768f1fff IO80211Old.dylib (*) <d5ce0007-f5f4-3ab8-a256-05df5202823b> /System/Library/PrivateFrameworks/IO80211.framework/Versions/A/IO80211Old.dylib
      0x1e640b000 -        0x1e6432fff WiFiPeerToPeerOld.dylib (*) <d5ce0007-9684-3a09-bf78-fb3a4f8bb7b1> /System/Library/PrivateFrameworks/WiFiPeerToPeer.framework/Versions/A/WiFiPeerToPeerOld.dylib
      0x2da709000 -        0x2da9d5fff libnss3.dylib (*) <4c4c449b-5555-3144-a1ce-153a9242e9fd> /Applications/Thunderbird.app/Contents/MacOS/libnss3.dylib
      0x2dbc97000 -        0x2dc767fff libgkcodecs.dylib (*) <4c4c4478-5555-3144-a176-a5710479f9c6> /Applications/Thunderbird.app/Contents/MacOS/libgkcodecs.dylib
      0x10d400000 -        0x10d423fff liblgpllibs.dylib (*) <4c4c44b4-5555-3144-a1b9-b5c664969bb6> /Applications/Thunderbird.app/Contents/MacOS/liblgpllibs.dylib
      0x10d06b000 -        0x10d06bfff com.apple.framework.CoreWLAN (16.0) <cf40012c-37ff-356e-863f-24c150978974> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
      0x25d475000 -        0x25d4effff CoreWLANOld.dylib (*) <d5ce0007-0117-3ddb-beb8-5886a5f8b758> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLANOld.dylib
      0x2f35dd000 -        0x2fe8e2fff XUL (*) <4c4c44ee-5555-3144-a15b-7a3b6ab61736> /Applications/Thunderbird.app/Contents/MacOS/XUL
      0x10d42f000 -        0x10d430fff org.mozilla.channelprefs (1.0) <4c4c4410-5555-3144-a148-95c735c87f29> /Applications/Thunderbird.app/Contents/Frameworks/ChannelPrefs.framework/ChannelPrefs
   0x7ff815680000 -     0x7ff8156bbfff libsystem_kernel.dylib (*) <10094a6c-fa57-367f-b06e-7c449ea31285> /usr/lib/system/libsystem_kernel.dylib
   0x7ff81532e000 -     0x7ff8153ba32f dyld (*) <69c73748-37ae-3a6f-83af-690645c3da75> /usr/lib/dyld
              0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
   0x7ff8156bc000 -     0x7ff8156c7fff libsystem_pthread.dylib (*) <c0db9cf9-86ec-31d4-a557-2c07945fd8f2> /usr/lib/system/libsystem_pthread.dylib
   0x7ff81572b000 -     0x7ff815bcaff2 com.apple.CoreFoundation (6.9) <541c6f06-0abc-39f5-a7d2-3cad5db19c04> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
   0x7ff81e9af000 -     0x7ff81e9faff7 libFontRegistry.dylib (*) <31b7fceb-b146-3e8d-a297-87c67730f388> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
   0x7ff817c31000 -     0x7ff817e51ff5 com.apple.CoreText (841.0.0.1) <c3eb23cc-fc68-312e-bc9d-8e28a4a44da3> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

External Modification Summary:

 Calls made by other processes targeting this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%) Writable regions: Total=7.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=7.6G(100%)

                               VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

===== ======= =

Activity Tracing 256K 1 Kernel Alloc Once 8K 1 MALLOC 550.1M 21 MALLOC guard page 24K 6 STACK GUARD 56.0M 6 Stack 12.0M 6 VM_ALLOCATE 132.0M 18 VM_ALLOCATE (reserved) 7.1G 10 reserved VM address space (unallocated) __CTF 824 1 __DATA 30.4M 877 __DATA_CONST 95.2M 881 __DATA_DIRTY 2560K 333 __FONT_DATA 2352 1 __INFO_FILTER 8 1 __LINKEDIT 186.2M 17 __OBJC_RO 76.1M 1 __OBJC_RW 2354K 2 __TEXT 1.1G 902 __TPRO_CONST 272K 2 dsce.got 124K 1 dyld private memory 512K 2 mapped file 53.2M 51 owned unmapped memory 20K 1 shared memory 1124K 9

===== ======= =

TOTAL 9.4G 3151 TOTAL, minus reserved VM space 2.3G 3151

Full Report

{"app_name":"thunderbird","timestamp":"2026-09-09 13:49:48.00 +0200","app_version":"155.0","sroute_id":12,"slice_uuid":"4c4c4439-5555-3144-a100-2f79b5ba51e1","build_version":"15526.8.28","platform":1,"bundleID":"org.mozilla.thunderbird","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.0.1 (24A348)","roots_installed":0,"name":"thunderbird","incident_id":"D8368554-B699-4AD8-A8A6-2C4175E89A69"} {

 "uptime" : 25000,
 "procRole" : "Background",
 "version" : 2,
 "userID" : 501,
 "deployVersion" : 210,
 "modelCode" : "MacBookPro15,2",
 "coalitionID" : 1356,
 "osVersion" : {
   "train" : "macOS 15.0.1",
   "build" : "24A348",
   "releaseType" : "User"
 },
 "captureTime" : "2026-09-09 13:49:46.3562 +0200",
 "codeSigningMonitor" : 0,
 "incident" : "D8368554-B699-4AD8-A8A6-2C4175E89A69",
 "pid" : 8297,
 "cpuType" : "X86-64",
 "roots_installed" : 0,
 "bug_type" : "309",
 "procLaunch" : "2026-09-09 13:49:45.0052 +0200",
 "procStartAbsTime" : 25995372141555,
 "procExitAbsTime" : 25996722299153,
 "procName" : "thunderbird",
 "procPath" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/thunderbird",
 "bundleInfo" : {"CFBundleShortVersionString":"155.0","CFBundleVersion":"15526.8.28","CFBundleIdentifier":"org.mozilla.thunderbird"},
 "storeInfo" : {"deviceIdentifierForVendor":"1F778C59-C2BF-597B-B4D7-068A27420DA1","thirdParty":true},
 "parentProc" : "launchd",
 "parentPid" : 1,
 "coalitionName" : "org.mozilla.thunderbird",
 "crashReporterKey" : "A83FED70-635C-4178-5B0E-2FB36A313750",
 "codeSigningID" : "org.mozilla.thunderbird",
 "codeSigningTeamID" : "",
 "codeSigningFlags" : 570490881,
 "codeSigningValidationCategory" : 1,
 "codeSigningTrustLevel" : 4294967295,
 "bootSessionUUID" : "3B94A2DF-4DD0-4B72-9BCF-22A7621B9373",
 "wakeTime" : 7284,
 "sleepWakeUUID" : "9CEF8430-EEF8-43BB-AC16-8A9FF7407F51",
 "sip" : "enabled",
 "sroute_id" : 12,
 "exception" : {"port":515,"signal":"SIGKILL","guardId":0,"codes":"0x0000000000000203, 0x0000000000000000","violations":["ILLEGAL_MOVE"],"message":" ILLEGAL_MOVE on mach port 515 (guarded with 0x0000000000000000)","subtype":"GUARD_TYPE_MACH_PORT","type":"EXC_GUARD","rawCodes":[515,0]},
 "termination" : {"namespace":"GUARD","flags":2,"code":2305843146652647939},
 "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
 "faultingThread" : 0,
 "threads" : [{"threadState":{"r13":{"value":17179869201},"rax":{"value":268435466},"rflags":{"value":518},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":17179869201},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":225485783059},"r10":{"value":8963},"r9":{"value":1},"r15":{"value":1},"rbx":{"value":12273746752},"trap":{"value":133},"err":{"value":16777263},"r11":{"value":518},"rip":{"value":140703487757838,"matchesCrashFrame":1},"rbp":{"value":140701835479904},"rsp":{"value":140701835479800},"r12":{"value":2000},"rcx":{"value":140701835479800},"flavor":"x86_THREAD_STATE","rdi":{"value":12273746752}},"id":803926,"triggered":true,"name":"MainThread","queue":"com.apple.main-thread","frames":[{"imageOffset":3598,"symbol":"mach_msg2_trap","symbolLocation":10,"imageIndex":15},{"imageOffset":63010,"symbol":"mach_msg2_internal","symbolLocation":84,"imageIndex":15},{"imageOffset":32534,"symbol":"mach_msg_overwrite","symbolLocation":649,"imageIndex":15},{"imageOffset":4351,"symbol":"mach_msg","symbolLocation":19,"imageIndex":15},{"imageOffset":105830388,"imageIndex":13},{"imageOffset":105804163,"imageIndex":13},{"imageOffset":105797764,"imageIndex":13},{"imageOffset":84403291,"imageIndex":13},{"imageOffset":84575765,"imageIndex":13},{"imageOffset":84607663,"imageIndex":13},{"imageOffset":84609039,"imageIndex":13},{"imageOffset":2858,"imageIndex":0},{"imageOffset":25293,"symbol":"start","symbolLocation":1805,"imageIndex":16}]},{"id":804035,"name":"AsyncSignalControlThread","threadState":{"r13":{"value":0},"rax":{"value":4},"rflags":{"value":519},"cpu":{"value":0},"r14":{"value":123145365204839},"rsi":{"value":123145365204839},"r8":{"value":804035},"cr2":{"value":0},"rdx":{"value":1},"r10":{"value":12868005512},"r9":{"value":18446744069414584320},"r15":{"value":12855254214},"rbx":{"value":4516467360},"trap":{"value":133},"err":{"value":33554435},"r11":{"value":518},"rip":{"value":140703487760506},"rbp":{"value":123145365204880},"rsp":{"value":123145365204824},"r12":{"value":0},"rcx":{"value":123145365204824},"flavor":"x86_THREAD_STATE","rdi":{"value":3}},"frames":[{"imageOffset":6266,"symbol":"read","symbolLocation":10,"imageIndex":15},{"imageOffset":80187690,"imageIndex":13},{"imageOffset":80187613,"imageIndex":13},{"imageOffset":25171,"symbol":"_pthread_start","symbolLocation":99,"imageIndex":18},{"imageOffset":7151,"symbol":"thread_start","symbolLocation":15,"imageIndex":18}]},{"id":804036,"name":"RegisterFonts","threadState":{"r13":{"value":12249394624},"rax":{"value":12248738960},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":123145365738174},"rsi":{"value":12248738944},"r8":{"value":47},"cr2":{"value":0},"rdx":{"value":140704608934656,"symbolLocation":0,"symbol":"OBJC_CLASS_$___NSCFString"},"r10":{"value":14520574096406667351},"r9":{"value":1081004648057274360},"r15":{"value":0},"rbx":{"value":46},"trap":{"value":222},"err":{"value":0},"r11":{"value":18446620940592555649},"rip":{"value":140703488517977},"rbp":{"value":123145365738096},"rsp":{"value":123145365738064},"r12":{"value":12248738944},"rcx":{"value":281474976712588},"flavor":"x86_THREAD_STATE","rdi":{"value":7}},"frames":[{"imageOffset":63321,"symbol":"CFStringGetCharacters","symbolLocation":98,"imageIndex":19},{"imageOffset":888177,"symbol":"CFURLCreateFilePathURL","symbolLocation":1086,"imageIndex":19},{"imageOffset":78337,"symbol":"TLocalFontRegistryImp::RegisterFont(__CFURL const*, __CFDictionary const*, unsigned int, unsigned int, __CFError**) const","symbolLocation":459,"imageIndex":20},{"imageOffset":80946,"symbol":"TLocalFontRegistryImp::RegisterFonts(__CFArray const*, __CFDictionary const*, unsigned int, unsigned int, __CFArray const**, __CFArray const**, __CFArray const**) const","symbolLocation":182,"imageIndex":20},{"imageOffset":192767,"symbol":"XTRegisterFonts2","symbolLocation":701,"imageIndex":20},{"imageOffset":1297193,"symbol":"_CTFontManagerRegisterActionFontsForURLs(__CFArray const*, CTFontManagerScope, bool, Action, __CFArray const**)","symbolLocation":339,"imageIndex":21},{"imageOffset":1302263,"symbol":"_CTFontManagerRegisterActionFontURLs(__CFArray const*, CTFontManagerScope, bool, Action, URLTrust, __CFArray const*, bool (__CFArray const*, bool) block_pointer)","symbolLocation":42,"imageIndex":21},{"imageOffset":22427145,"imageIndex":13},{"imageOffset":22548154,"imageIndex":13},{"imageOffset":1778537,"imageIndex":8},{"imageOffset":25171,"symbol":"_pthread_start","symbolLocation":99,"imageIndex":18},{"imageOffset":7151,"symbol":"thread_start","symbolLocation":15,"imageIndex":18}]},{"id":804038,"frames":[{"imageOffset":7116,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":18}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":5635},"r8":{"value":409604},"cr2":{"value":0},"rdx":{"value":123145365753856},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145366276984},"rbx":{"value":123145366278144},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703488007116},"rbp":{"value":0},"rsp":{"value":123145366278144},"r12":{"value":5193732},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145366278144}}},{"id":804039,"frames":[{"imageOffset":3598,"symbol":"mach_msg2_trap","symbolLocation":10,"imageIndex":15},{"imageOffset":63010,"symbol":"mach_msg2_internal","symbolLocation":84,"imageIndex":15},{"imageOffset":32534,"symbol":"mach_msg_overwrite","symbolLocation":649,"imageIndex":15},{"imageOffset":4351,"symbol":"mach_msg","symbolLocation":19,"imageIndex":15},{"imageOffset":105828717,"imageIndex":13},{"imageOffset":105832108,"imageIndex":13},{"imageOffset":105831825,"imageIndex":13},{"imageOffset":130195369,"imageIndex":13},{"imageOffset":25171,"symbol":"_pthread_start","symbolLocation":99,"imageIndex":18},{"imageOffset":7151,"symbol":"thread_start","symbolLocation":15,"imageIndex":18}],"threadState":{"r13":{"value":17179869442},"rax":{"value":268451845},"rflags":{"value":514},"cpu":{"value":0},"r14":{"value":44},"rsi":{"value":17179869442},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":42893838385152},"r9":{"value":42893838385152},"r15":{"value":42893838385152},"rbx":{"value":4516276304},"trap":{"value":133},"err":{"value":16777263},"r11":{"value":514},"rip":{"value":140703487757838},"rbp":{"value":123145368386448},"rsp":{"value":123145368386344},"r12":{"value":2000},"rcx":{"value":123145368386344},"flavor":"x86_THREAD_STATE","rdi":{"value":4516276304}}},{"id":804042,"frames":[{"imageOffset":7116,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":18}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":15875},"r8":{"value":409604},"cr2":{"value":0},"rdx":{"value":123145368399872},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145368923000},"rbx":{"value":123145368924160},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703488007116},"rbp":{"value":0},"rsp":{"value":123145368924160},"r12":{"value":5193732},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145368924160}}}],
 "usedImages" : [
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4513308672,
   "CFBundleShortVersionString" : "155.0",
   "CFBundleIdentifier" : "org.mozilla.thunderbird",
   "size" : 36864,
   "uuid" : "4c4c4439-5555-3144-a100-2f79b5ba51e1",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/thunderbird",
   "name" : "thunderbird",
   "CFBundleVersion" : "15526.8.28"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4514545664,
   "size" : 479232,
   "uuid" : "4c4c4442-5555-3144-a1b2-7d8d2d6587df",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/libmozglue.dylib",
   "name" : "libmozglue.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4513558528,
   "CFBundleShortVersionString" : "1.0",
   "CFBundleIdentifier" : "com.apple.CoreWiFi",
   "size" : 53248,
   "uuid" : "c356ba94-c112-3326-9011-74fc0bb4dfde",
   "path" : "\/System\/Library\/PrivateFrameworks\/CoreWiFi.framework\/Versions\/A\/CoreWiFi",
   "name" : "CoreWiFi",
   "CFBundleVersion" : "802.64"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4517543936,
   "size" : 1687552,
   "uuid" : "d5ce0007-36ac-37a1-a5d7-07ad7365e60a",
   "path" : "\/System\/Library\/PrivateFrameworks\/CoreWiFi.framework\/Versions\/A\/CoreWiFiOld.dylib",
   "name" : "CoreWiFiOld.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4513423360,
   "CFBundleShortVersionString" : "1.0",
   "CFBundleIdentifier" : "com.apple.IO80211",
   "size" : 8192,
   "uuid" : "c0791260-3db4-30e8-962c-1d7a90bbe2d5",
   "path" : "\/System\/Library\/PrivateFrameworks\/IO80211.framework\/Versions\/A\/IO80211",
   "name" : "IO80211",
   "CFBundleVersion" : "1"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4513468416,
   "CFBundleShortVersionString" : "652.55.0",
   "CFBundleIdentifier" : "com.apple.WiFiPeerToPeer",
   "size" : 4096,
   "uuid" : "6de18c87-b584-3fba-b9f2-5439ee94f3f7",
   "path" : "\/System\/Library\/PrivateFrameworks\/WiFiPeerToPeer.framework\/Versions\/A\/WiFiPeerToPeer",
   "name" : "WiFiPeerToPeer",
   "CFBundleVersion" : "652.55"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 6283714560,
   "size" : 344064,
   "uuid" : "d5ce0007-f5f4-3ab8-a256-05df5202823b",
   "path" : "\/System\/Library\/PrivateFrameworks\/IO80211.framework\/Versions\/A\/IO80211Old.dylib",
   "name" : "IO80211Old.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 8157966336,
   "size" : 163840,
   "uuid" : "d5ce0007-9684-3a09-bf78-fb3a4f8bb7b1",
   "path" : "\/System\/Library\/PrivateFrameworks\/WiFiPeerToPeer.framework\/Versions\/A\/WiFiPeerToPeerOld.dylib",
   "name" : "WiFiPeerToPeerOld.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 12254744576,
   "size" : 2936832,
   "uuid" : "4c4c449b-5555-3144-a1ce-153a9242e9fd",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/libnss3.dylib",
   "name" : "libnss3.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 12277346304,
   "size" : 11341824,
   "uuid" : "4c4c4478-5555-3144-a176-a5710479f9c6",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/libgkcodecs.dylib",
   "name" : "libgkcodecs.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4517265408,
   "size" : 147456,
   "uuid" : "4c4c44b4-5555-3144-a1b9-b5c664969bb6",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/liblgpllibs.dylib",
   "name" : "liblgpllibs.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4513509376,
   "CFBundleShortVersionString" : "16.0",
   "CFBundleIdentifier" : "com.apple.framework.CoreWLAN",
   "size" : 4096,
   "uuid" : "cf40012c-37ff-356e-863f-24c150978974",
   "path" : "\/System\/Library\/Frameworks\/CoreWLAN.framework\/Versions\/A\/CoreWLAN",
   "name" : "CoreWLAN",
   "CFBundleVersion" : "1657"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 10154889216,
   "size" : 503808,
   "uuid" : "d5ce0007-0117-3ddb-beb8-5886a5f8b758",
   "path" : "\/System\/Library\/Frameworks\/CoreWLAN.framework\/Versions\/A\/CoreWLANOld.dylib",
   "name" : "CoreWLANOld.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 12672946176,
   "size" : 187719680,
   "uuid" : "4c4c44ee-5555-3144-a15b-7a3b6ab61736",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/XUL",
   "name" : "XUL"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 4517457920,
   "CFBundleShortVersionString" : "1.0",
   "CFBundleIdentifier" : "org.mozilla.channelprefs",
   "size" : 8192,
   "uuid" : "4c4c4410-5555-3144-a148-95c735c87f29",
   "path" : "\/Applications\/Thunderbird.app\/Contents\/Frameworks\/ChannelPrefs.framework\/ChannelPrefs",
   "name" : "ChannelPrefs",
   "CFBundleVersion" : "1.0"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 140703487754240,
   "size" : 245760,
   "uuid" : "10094a6c-fa57-367f-b06e-7c449ea31285",
   "path" : "\/usr\/lib\/system\/libsystem_kernel.dylib",
   "name" : "libsystem_kernel.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 140703484272640,
   "size" : 574256,
   "uuid" : "69c73748-37ae-3a6f-83af-690645c3da75",
   "path" : "\/usr\/lib\/dyld",
   "name" : "dyld"
 },
 {
   "size" : 0,
   "source" : "A",
   "base" : 0,
   "uuid" : "00000000-0000-0000-0000-000000000000"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 140703488000000,
   "size" : 49152,
   "uuid" : "c0db9cf9-86ec-31d4-a557-2c07945fd8f2",
   "path" : "\/usr\/lib\/system\/libsystem_pthread.dylib",
   "name" : "libsystem_pthread.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64h",
   "base" : 140703488454656,
   "CFBundleShortVersionString" : "6.9",
   "CFBundleIdentifier" : "com.apple.CoreFoundation",
   "size" : 4849651,
   "uuid" : "541c6f06-0abc-39f5-a7d2-3cad5db19c04",
   "path" : "\/System\/Library\/Frameworks\/CoreFoundation.framework\/Versions\/A\/CoreFoundation",
   "name" : "CoreFoundation",
   "CFBundleVersion" : "3038.1.403"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 140703642087424,
   "size" : 311288,
   "uuid" : "31b7fceb-b146-3e8d-a297-87c67730f388",
   "path" : "\/System\/Library\/Frameworks\/ApplicationServices.framework\/Versions\/A\/Frameworks\/ATS.framework\/Versions\/A\/Resources\/libFontRegistry.dylib",
   "name" : "libFontRegistry.dylib"
 },
 {
   "source" : "P",
   "arch" : "x86_64",
   "base" : 140703527276544,
   "CFBundleShortVersionString" : "841.0.0.1",
   "CFBundleIdentifier" : "com.apple.CoreText",
   "size" : 2232310,
   "uuid" : "c3eb23cc-fc68-312e-bc9d-8e28a4a44da3",
   "path" : "\/System\/Library\/Frameworks\/CoreText.framework\/Versions\/A\/CoreText",
   "name" : "CoreText",
   "CFBundleVersion" : "841.0.0.1"
 }

],

 "sharedCache" : {
 "base" : 140703483523072,
 "size" : 25769803776,
 "uuid" : "c9dad4ae-9265-384e-a2aa-c55a04f80ba8"

},

 "vmSummary" : "ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)\nWritable regions: Total=7.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=7.6G(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nActivity Tracing                   256K        1 \nKernel Alloc Once                    8K        1 \nMALLOC                           550.1M       21 \nMALLOC guard page                   24K        6 \nSTACK GUARD                       56.0M        6 \nStack                             12.0M        6 \nVM_ALLOCATE                      132.0M       18 \nVM_ALLOCATE (reserved)             7.1G       10         reserved VM address space (unallocated)\n__CTF                               824        1 \n__DATA                            30.4M      877 \n__DATA_CONST                      95.2M      881 \n__DATA_DIRTY                      2560K      333 \n__FONT_DATA                        2352        1 \n__INFO_FILTER                         8        1 \n__LINKEDIT                       186.2M       17 \n__OBJC_RO                         76.1M        1 \n__OBJC_RW                         2354K        2 \n__TEXT                             1.1G      902 \n__TPRO_CONST                       272K        2 \ndsce.got                           124K        1 \ndyld private memory                512K        2 \nmapped file                       53.2M       51 \nowned unmapped memory               20K        1 \nshared memory                     1124K        9 \n===========                     =======  ======= \nTOTAL                              9.4G     3151 \nTOTAL, minus reserved VM space     2.3G     3151 \n",
 "legacyInfo" : {
 "threadTriggered" : {
   "name" : "MainThread",
   "queue" : "com.apple.main-thread"
 }

},

 "logWritingSignature" : "984ed7d0a9986f5780dfbc65fcf5fb03d3fe11b7",
 "trialInfo" : {
 "rollouts" : [
   {
     "rolloutId" : "60da5e84ab0ca017dace9abf",
     "factorPackIds" : {

     },
     "deploymentId" : 240000008
   },
   {
     "rolloutId" : "639124e81d92412bfb4880b3",
     "factorPackIds" : {

     },
     "deploymentId" : 240000012
   }
 ],
 "experiments" : [

 ]

} }

Model: MacBookPro15,2, BootROM 2022.100.22.0.0, 4 processors, Quad-Core Intel Core i7, 2,11 GHz, 32 GB, SMC Graphics: Intel HD Graphics 620, Intel HD Graphics 620, Built-In Display: Unknown Display, 2048 x 1152, Main, MirrorOff, Online Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, HMA82GS6AFR8N-UH Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2400 MHz, SK Hynix, HMA82GS6AFR8N-UH AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1772.1) AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en1 PCI Card: Intel HD Graphics 620, VGA compatible controller, Internal@0,2,0 PCI Card: Sunrise Point-LP HD Audio, Audio device, Internal@0,31,3 USB Device: USB30Bus USB Device: USB3.0-CRW USB Device: vendor_device USB Device: Integrated Camera USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus:

I must have changed something because T'Bird no longer starts. I was trying to copy TB file from Win 10 to a Win 11 PC. That failed because some files could not be copied. But now TB is not starting up. I checked the Start folder and it is in there.

Suggestions please.

AvailablePageFile: 9994584064 AvailablePhysicalMemory: 6990008320 AvailableVirtualMemory: 138533823639552 BackgroundTaskMode: 0 BuildID: 20250616215311 CPUMicrocodeVersion: 0x64 CrashTime: 1750858075 HeadlessMode: 0 InstallTime: 1750788070 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Microsoft Windows":["MpDetours.dll","wsock32.dll","dbgcore.dll","ktmw32.dll","winmm.dll","version.dll","propsys.dll","DWrite.dll","uxtheme.dll","dbghelp.dll","windows.storage.dll","kernel.appcore.dll","ntmarta.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","ucrtbase.dll","crypt32.dll","msvcp_win.dll","win32u.dll","KERNELBASE.dll","gdi32full.dll","WinTypes.dll","bcryptPrimitives.dll","wintrust.dll","shell32.dll","shlwapi.dll","user32.dll","rpcrt4.dll","SHCore.dll","ole32.dll","psapi.dll","kernel32.dll","advapi32.dll","imm32.dll","oleaut32.dll","msvcrt.dll","gdi32.dll","ws2_32.dll","combase.dll","sechost.dll","ntdll.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 820 StartupCrash: 1 StartupTime: 1750858075 SubmittedFrom: Client SystemMemoryUsePercentage: 79 Throttleable: 1 TotalPageFile: 65870069760 TotalPhysicalMemory: 34067255296 TotalVirtualMemory: 140737488224256 UptimeTS: 8.00534 Vendor: Mozilla Version: 140.0 This report also contains technical information about the state of the application when it crashed.

I was trying to change the time emails are kept on the server so I went into "Account Settings" and now Thunderbird is locked onto this page. I get a "Mozilla Thunderbird not responding" message when I try and click on anything and I can't get out of this page nor access my Inbox. I've tried starting Thunderbird in Safe Mode which didn't work. I then uninstalled and reinstalled the latest version of Thunderbird but when it starts it goes straight back to the frozen "Account Settings" page. I've checked my profile and there is a new profile that was created with today's date. There is also a profile from June 2025. If the old profile contains all my emails and folders up to yesterday, that would be OK.

Hello all, I have FF 152.0.6 in use on Fedora 43 xfce Qubes OS VMs. The only issue I have encountered is when I try to load the web UI for Proxmox Datacenter Manager. As soon as I log in to the web UI Firefox vanishes. I have tried this in troubleshooting mode with the same results. I can open the same web UI in a Debian 13 Qube and it works perfectly. The FF version there is v.140.13.0esr. These are simply the default versions that come with Qubes 4.3 templates. I can also access the web UI in the original Fedora Qube with Chromium browser with no crash. I have also tried a different Fedora qube with the same failure result as the original.

I can use Chromium but would prefer a streamlined experience with just one browser. I thank all of you in advance any thoughts or suggestions. I am a long time Firefox and Mozilla user.

Have a great day. SS

I am running Thunderbird on a new Windows 11 laptop. When I download new messages and try and open them my laptop locks up. Anyone else have this problem? Thanks Dave

I have notebook no issues, My Desktop however I get tabs crashing with firefox, Apache Open Office but not with Doc files in open office and not with chrome and Edge they run without any issues. My computer is awsome it seems to me this version of firefox is either being pushed out or its not coping with large loads. I removed all of my 32gb ram tonight just to test the ram my ram is fine. Device name DESKTOP-BHJKNN8 Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz Installed RAM 64.0 GB (63.8 GB usable) Device ID BC98C705-94DE-45B6-9B43-D6A374085D75 Product ID 00330-80000-00000-AA621 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro Version 24H2 Installed on 12/11/2024 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

I have been with you since the netscape days and I prefer your features butthe browser needs a rebuild with the current look and workings and also the other benifits chrome offer with pdf etc Thank you for reading this. Bill Shannon

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

Other than being slow to download my emails now for a few months, TB was performing well until a week or so ago. Now it also won't open the downloaded email when I click on it and the TB freezes up so I can't close it out. I have tried restarting computer multiple times and it works for one or two emails that I can open and then starts freezing up again. Makes using it almost impossible. I have security Windows 11 Defender only and have had it the entire time when it also worked well.

Win 11 and Thunderbird 140 not working and I have tried all the things I found on the internet and none of them work. I have tried cleaning my registry and deleted directories and uninstalled thunderbird re-started and it will still not work.

I guess I have to forget thunderbird. It is a shame.

If there's one thing I can count on, it's that the next version of Thunderbird will be more buggy & unstable that the previous version, and v 140 certainly does not disappoint in that category. It crashes & closes multiple times per day. Any time something else may be using a lot of resources, Thunderbird freezes up and if I click on it, the app crashes & closes. At least the previous just stayed greyed out until it was able to complete the task and didn't crash & close. Great job Mozilla.

In recent weeks, Thunderbird often hangs when I'm replying to another email and have written a sentence or two. It never recovers, and I have to close the program from Windows.

It doesn't always do this. On a few occasions, if I wait a while, close Thunderbird from Windows, and restart it, the partial is in the Drafts folder.

I'm running Windows 11 24H2, but I've been on 24H2 since December, and this problem is more recent.

My tabs crash all the time. Sometimes it'll go a while without crashing, other times it's literally every two seconds. Particularly if I'm doing anything that doesn't autosave. Thanks. Sometimes it's just whatever tab I'm on (or occasionally I'll click on one I've had open in the background only to discover it crashed at some point, other times (and not infrequently!) it crashes the entire browser. Sometimes when it does that, it also logs me out of everything for no particular reason as a little sadistic cherry on top. The passwords are still saved I'm just logged out of EVERYTHING. A few times, it seemed to have made my bookmarks go away, but force-stopping it and re-entering made them reappear, so they weren't deleted. I don't know what's going on but I'm at my wit's end. The crash reports mostly just say EXCEPTION_ACCESS_VIOLATION_WRITE (I haven't checked every single one individually since there's too many, but the ones I've clicked on all say that as far as I recall). If this keeps up I'm going to have to switch browsers or something because I'm actually losing it.

Thunderbird freezes/hangs on restart (mac OS 15.4), including in safe mode. I've updated to 137.0.2 from 129 and the same problem occurs. It only displays "Looking up gmail.com" and I get the spinning disk of doom and have to do a force quit…

Upgraded from Windows 10 to 11 a couple months ago. Since then, TB freezes nearly every time I am composing an email. "Help About" says TB is up to date. Remedies? Or do I have to wait for a new version?

Chris Sackett