Diễn đàn hỗ trợ Firefox

My name is Debbie. Years ago I chose to make my homepage to get to my email as the AOL Homepage. I have always accessed it via Firefox. Never any problems, until about a week and a half ago.

When I get onto the AOL homepage, there is a big square for stories that automatically shift from one to the next. On the right is always a picture related to the story. On the right is always a short text to describe the story/image - that is, until recently.

Out of nowhere, the text will not show up but ONLY in my Firefox Browser. Since I thought it was an AOL problem, I spoke with a Tech Support "Expert" (his word). I gave him remote ability to move around to find out the problem. He had thought it was McAffee and Privacy defender, so he turned both of those off. He also said that he went to Microsoft Edge and Google Chrome and called up the AOL homepage and the text was there. So he said it's a Firefox problem.

I am hoping there is even just ONE person who sees this and knows about the AOL homepage viewed via the Firefox browser. Someone who can tell me if this is just happening to both MY laptop AND my husband's laptop, or if it's a problem having something to do with not being compatible with Google Chrome? That's what my husband found and read to me.

It's not a serious or urgent problem, it's just what I've gotten used to. So if anyone can shed any light on why this happened out of nowhere and if there's a way to fix it, PLEASE respond.

This has worked fine in the past, and works now in Chrome, but not Firefox. URL is https://outlook.cloud.microsoft/mail/?bO=1&msalAuthRedirect=true&sessionId=20fbbbb0-2fa6-4848-8fec-c20c6d3a8be4

Here's the error message

UTC Date: 2026-03-30T12:16:32.476Z Client Id: 05099EAAAC364C6EBD8115436A25F2D9 Session Id: 20fbbbb0-2fa6-4848-8fec-c20c6d3a8be4 Client Version: 20260320002.06 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: Error: 401 esrc: StartupData et: ServerError estack: y@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06b8e674.js:2:299099 165332/E/<@https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06b8e674.js:2:23542

st: 401 efe: BL0PR02CA0036

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