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Video Download Helper no longer works with YouTube since update on 04 March, 2026 (but still works with Instagram)

Hello! I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It do… (xem thêm)

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Đã giải quyết 3 6 3638

why when i open a new tab are the shortcuts I added not there and it won't let me add any?

On new tab, all my added short cuts are gone and it doesn't let me add any. For example I want to have a shortcut to say... Amazon, but when I type or paste in the url, … (xem thêm)

On new tab, all my added short cuts are gone and it doesn't let me add any. For example I want to have a shortcut to say... Amazon, but when I type or paste in the url, it still doesn't add it and the add button goes blue, not white. I have the shortcut feature turned on

Đã giải quyết 3 2 106

My account showed two factor as being off when I had it enabled previously.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course tur… (xem thêm)

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Đã giải quyết 1 1 19

Regaining Bookmark Access

When I restarted my computer, I was signed out of Firefox. I didn't remember my password and didn't realize creating a new one would deny me access to my bookmarks. Can … (xem thêm)

When I restarted my computer, I was signed out of Firefox. I didn't remember my password and didn't realize creating a new one would deny me access to my bookmarks.

Can I recover my bookmarks? The restore function only lists today as an option after my new password was set (empty). I have no recovery key.

Đã giải quyết 1 1 73

The new setting for selecting a search engine in the search box very inconvenient.

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse t… (xem thêm)

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse three times (click the dropdown button on the left side of the box - select search engine - search); previously, after entering search terms in the search box, you only needed to move the mouse icon below the box to automatically display all search engines, and then click the desired engine to search directly, thus completing the search with just one click.

The old setting was very convenient; while the new setting forces me to click several times every time I want to search for a term in the search bar.

I hope the support team will address and improve this issue.

Đã giải quyết 7 1 86

get vpn icon

how do do I get the VPN icon back as it does not exist on the toolbar and is not present in the settings for the toolbar ?

Đã giải quyết 7 1 91

My Firefox account was automatically blocked and I need help restoring access.

Hello. My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned. I did not violate any rules and I have access… (xem thêm)

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

Đã khóa 1 185

Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it there.

Just as the summary says, Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it… (xem thêm)

Just as the summary says, Used to have an icon that I put under the "hamburger" menu on the bookmarks toolbar that opened the bookmarks menu. Can't remember how I got it there. Can someone help me get it back.

Đã khóa 6 102

Updated Firefox 149 ignores startup homepage GPO settings

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF start… (xem thêm)

I have a GPO policy that sets Homepage for startup to open specific URL, and now it just stopped working after last update to version 149, instead i get standard FF startpage.

- tried updating .admx templates to the newest version

- about:policies shows correctly that GPO is enforced

Everything checks out but somehow it is not working anymore. Someone with similar problem?

Đã giải quyết 1 61

Settings

When i downloaded Firefox yesterday i noticed my desktop icons the pictures changed to Firefox picture is there any way i can them back to the way they were before. Barba… (xem thêm)

When i downloaded Firefox yesterday i noticed my desktop icons the pictures changed to Firefox picture is there any way i can them back to the way they were before. Barbara Hudson.

Đã giải quyết 4 98

Why is the paste not working in google sheets?

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the ra… (xem thêm)

I was pasting in data from the internet into my spreadsheet and google sheets (or Firefox) is pasting in said data three times and it is driving me insane. I paste the raw values in a formatted cell, and rapidly it pastes correctly, but then pastes the original data/cell at least once if not twice. Like, say there's a green cell and I paste the values in it, and it works, but it then pastes the data OVER the cell removing the formatting. The worst part? It works correctly on chrome!

Đã giải quyết 2 95

Impossible to log in to my Mozilla account @hotmail.com

Hey, I have a new laptop and want to login to my account. My account is an hotmail.com one. After giving the password Mozilla is suppose to send me an email with an authe… (xem thêm)

Hey, I have a new laptop and want to login to my account. My account is an hotmail.com one. After giving the password Mozilla is suppose to send me an email with an authentification number. The email is not coming. Not in the spam section, anywhere. Tried multiple times, same issue. Add Mozilla to my contact list, nothing changes. Tried to change my Mozilla account email address, not possible as I need to pass through this process again. Is my only option to delete my account and creat a new one with another email address?

Đã khóa 1 142

Is there a new keyboard shortcut to move through tabs? Ctrl+tab now scrolls previews only.

It used to be that when I clicked ctrl+tab in the browser it would move through my tabs. Now, instead of moving to the next tab, it pops up a thumbnail preview and scrol… (xem thêm)

It used to be that when I clicked ctrl+tab in the browser it would move through my tabs. Now, instead of moving to the next tab, it pops up a thumbnail preview and scrolls through those, instead. This is not useful to me. Is there any way to either revert the behavior or is there a new keyboard shortcut to quickly move to the next tab?

Đã giải quyết 2 83

virustotal site can not be reached, error message "403 Forbidden". is it something new from FF or it is a virustotal problem?

always I use virustotal for cheching safely of any URL. this morning , FF149, does not work, error message "403 Forbidden" is this something new from Firefox, just updat… (xem thêm)

always I use virustotal for cheching safely of any URL. this morning , FF149, does not work, error message "403 Forbidden"

is this something new from Firefox, just updated to 149. or is there a problem with virustotal?

Đã giải quyết 7 35

When are you going to activate the central search bar in Firefox. I do not like at all the top address bar.

It is very annoying that you suddenly change the way most users got used to searching in Firefox. I am not the only one who complains about this particular and sudden cha… (xem thêm)

It is very annoying that you suddenly change the way most users got used to searching in Firefox. I am not the only one who complains about this particular and sudden change, after updating Firefox. Please reinstate the central search bar of Firefox asap. It makes one wonder what else you might think of changing with the next Firefox update! At least give the users of Firefox a previous notice of what changes come with every update. I am thinking very seriously of dropping Firefox and use Brave, if the problem is not solved asap. One of your staff mentioned that this problem would have been solved by 10th March. Till this very moment nothing has happened!! This is not a thread but a serious complaint. I have been using Firefox for a long long time. I would like to be able to use it provided I can use it the way I am used it.

Đã giải quyết 2 99