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  • Đã giải quyết

Video/audio issue

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but sever… (xem thêm)

Today, Firefox stopped playing audio on Facebook videos and won't play Netflix videos at all (Netflix error code: F7701-1003). Youtube works fine and has audio, but several other video sites I've tried have video but no audio. It was all working fine yesterday and I haven't changed any settings.

These websites work fine with both audio and sound on Microsoft Edge on the same laptop, so this is a problem exclusive to Firefox. OS is Windows 11 Home 23H2, Firefox is latest version (129.0.2)

Things I've tried: 1. Refresh Firefox settings 2. Download and install fresh copy of Firefox 3. Toggle DRM content in setting on/off - no difference no matter what is selected 4. Ensure that 'remember history' is selected 5. Check for Windows updates 6. Uninstall audio driver, restart and fresh install of audio driver 7. Ensure it's not in private mode 8. Turn off all extensions 9. Check volume mixer allows sound for Firefox 10. Clear the cache and cookies

I can't find any more suggestions on the internet, so any further suggestions welcome!

Được hỏi bởi Mike_Bath 4 tháng trước

Được trả lời bởi Mike_Bath 4 tháng trước

  • Đã giải quyết

Google search stops working intermittently in Firefox

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from M… (xem thêm)

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from Mozilla. Please fix this. It wasn't an issue before.

Được hỏi bởi Scott Provencal 5 tháng trước

Được trả lời bởi Scott Provencal 4 tháng trước

  • Đã giải quyết
  • Đã lưu trữ

FF (latest version) not loading a local htm file

Hi, I have local saved html file which loads images from our security cams The html has only code like this <html> <head></head> <body> <scr… (xem thêm)

Hi, I have local saved html file which loads images from our security cams The html has only code like this 

<html>
<head></head>
	<body>
<script type="text/javascript">
  var height_array = new Array();
<script type="text/javascript">
  var height_array = new Array();
  var width_array = new Array();
  width_array[1] = 320;
  height_array[1] = 240;

<img src="http://192.168.2.2:78/livefeed?oid=1&size=640x480&t=" width="320" height="240" onload='setTimeout(function() {src = src.substring(0, (src.lastIndexOf("t=")+2))+(new Date()).getTime()}, 1000)' onerror='setTimeout(function() {src = src.substring(0, (src.lastIndexOf("t=")+2))+(new Date()).getTime()}, 5000)' alt='' />

<.../script....>

No matter what I change in the "normal" settings - Firefox is not loading the page at all.(file:///Users/drew/Downloads/CAM2.html)

In the left bottom corner it only shows "Performing a TLS Handshake with 192.168.2.2". And thats it. Every other browser is able to open the page and show the camera pictures, only Firefox not. Is there a easy fix for this?

Được hỏi bởi Sascha 6 tháng trước

Được trả lời bởi TyDraniu 6 tháng trước

  • Đã giải quyết

Firefox freezing

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting t… (xem thêm)

Hi, I'm using Linux Mint 22, Firefox 129.0 (64-bit). Browser is hanging after approximately 4 hours. Not sure if this is a Firefox issue, but this is where I'm starting the troubleshooting process. My suspects are (1) the browser, (2) NVIDIA drivers (3) the new Linux Mint kernel or possibly (4) a mix of the above. This was a fresh install with default options on (Wilma). Using the latest graphics drivers for GeForceRTX 2060, driver version 555.58.02, went down to native drivers, no change. Honestly, this one has me baffled. Been troubleshooting this for 3 days. It feels like a memory leak. Nothing on the crash reports. First, browser will hang, then mouse and keyboard. Hard reboot is the only option. Any help would be appreciated.

Được hỏi bởi Proto Plasma 5 tháng trước

Được trả lời bởi Proto Plasma 4 tháng trước

I am unable to use my bank bill pay with Mozilla as of 8/1/2024. Are there changes to Mozilla that have blocked my bank?

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? … (xem thêm)

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

Được hỏi bởi botchy110 5 tháng trước

Lần cuối trả lời bởi Straggler 3 tháng trước

  • Đã giải quyết

Hulu not working after 129.0 update

After 129.0 update, Hulu streaming quit working. I have other streaming services that still work fine. I tried it on older version of Firefox 115.14.0esr (64bit) (old pc … (xem thêm)

After 129.0 update, Hulu streaming quit working. I have other streaming services that still work fine. I tried it on older version of Firefox 115.14.0esr (64bit) (old pc Win 8.1) and it works fine there. Can I go back to an older version of Firefox or is this a known issue with update?

This is the issue, Hulu website loads and allows you to log in. When you try to stream a show, it plays a commercial then freezes.

Được hỏi bởi Don 5 tháng trước

Được trả lời bởi Paul 5 tháng trước

  • Đã giải quyết

Firefox Keeps Crashing on Startup After the Latest Update

Hi everyone, I recently updated Firefox to the latest version, and ever since, it crashes immediately on startup. I haven’t installed any new extensions or made any sign… (xem thêm)

Hi everyone,

I recently updated Firefox to the latest version, and ever since, it crashes immediately on startup. I haven’t installed any new extensions or made any significant changes to my system. I’ve tried restarting my computer and reinstalling Firefox, but the issue persists.

Is anyone else experiencing this problem? Are there any known solutions to fix this crash issue? I really rely on Firefox for my daily browsing, so any help would be greatly appreciated!

Thanks in advance.

Được hỏi bởi isabellarosethompsoncompany 5 tháng trước

Được trả lời bởi isabellarosethompsoncompany 5 tháng trước

  • Đã giải quyết

Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (xem thêm)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Được hỏi bởi noel_envode 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (xem thêm)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions 

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Được hỏi bởi Bruce Nicholson 4 tháng trước

Lần cuối trả lời bởi cor-el 4 tháng trước

Firefox seems to be broken!

Hi there, I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious. I running Windows 10, fully updated, on a laptop. I h… (xem thêm)

Hi there,

I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious.

I running Windows 10, fully updated, on a laptop. I have been using Firefox browser now for many years, suits my needs and avoid's using Goolges Chrome. My Firefox was updated a in the last few days and it shows as up to date on Version 129.0.1 64bit.

I noticed late last night that when opening a fresh window and enter a search term in either the address bar or the Google search bar, my usual choice of search engine, I hit return and nothing happens. Any text I've input disappears totally. Not at all sure what's going on but have found that if I open a new private window Firefow will act as I'd expect without any issues.

I have two other browsers on my laptop, Edge and also Avast's own offering which both work as expected when I enter a search term. Have never experienced this before with the exception of years ago when malware protection wasn't great. It almost seems as though something is just stopping Firefox from searching anything I enter. I can use the bookmarks just fine and then everything works as usual.

Yesterday I thought that maybe following the new windows culmulative updates I was offered and apparently installed just fine, that I needed to restart which a tried and I thought it had cured the issue. Seems that it hasn't and still having the same issue.

Any idea's or thought's on what the cause of this is?

Được hỏi bởi derekalan999 5 tháng trước

Lần cuối trả lời bởi derekalan999 4 tháng trước

  • Đã giải quyết

Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (xem thêm)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Được hỏi bởi 1940630798 5 tháng trước

Được trả lời bởi sider 5 tháng trước

  • Đã giải quyết

firefox crashing

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a t… (xem thêm)

For the last 2 weeks I started having problems with Firefox working consistently. Sometimes only tabs crash, sometimes Firefox crashes. It is not tied to any actions, a tab can crash even if you don't perform any actions in the browser. I have tried clean install on Fedora and Vanilla OS, native and Flatpak packages. The result is always the same - tabs or Firefox crashes every few minutes.

Được hỏi bởi Maksim Podterebkov 5 tháng trước

Được trả lời bởi Maksim Podterebkov 4 tháng trước

  • Đã giải quyết

I get You don't have permission to access "http://login.xfinity.com/login" on this server.

Until today it worked fine. But now whenever I try to login to Xfinity I get You don't have permission to access "http://login.xfinity.com/login" on this server. It works… (xem thêm)

Until today it worked fine. But now whenever I try to login to Xfinity I get You don't have permission to access "http://login.xfinity.com/login" on this server. It works fine on Chrome and Edge. I have disabled my add-ons. I have cleared cache, cookies, etc. I have rebooted. I have turned off firewall. I have checked my DNS. I have changed the DNS protection to OFF in Firefox. I have checked my proxy setting (I have no proxy). I have reinstalled Firefox. Etc. Etc. Nothing works. The fact that it works on Chrome and Edge, that it has worked everyday until today gets me confused. I also tried using my mobile phone as a hot spot to make sure it wasn't related to my Internet connection or IP address. Anyone have any ideas?

Được hỏi bởi charley000 4 tháng trước

Được trả lời bởi charley000 3 tháng trước

  • Đã giải quyết
  • Đã lưu trữ

Weird pixel distortion on firefox browser/pages

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what… (xem thêm)

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what's causing this issue. It doesn't effect any other program on my computer/outside the firefox window, so I assume its a firefox issue. I've uninstalled/reinstalled the program with the refresh to hopefully fix the issue but it didn't work.

Được hỏi bởi Ray Schmidt 6 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 6 tháng trước

firefox version 129 continues to not play HD amazon prime videos

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as … (xem thêm)

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Được hỏi bởi YetAnotherUser 5 tháng trước

Lần cuối trả lời bởi arugula 3 tháng trước

  • Đã giải quyết

I uninstalled Kaspersky and now I can't access gmail in firefox

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspers… (xem thêm)

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Được hỏi bởi Sean Wheeler 5 tháng trước

Được trả lời bởi Sean Wheeler 5 tháng trước

DuckDuckGo search

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no … (xem thêm)

It seems since the latest update to FireFox (129.0) I am no longer able to pick a search engine to use, I can click on DuckDuckGo or any other choice for a search and no search engine will come up?? Thank You for any help or suggestions.

Được hỏi bởi tc743wolf 5 tháng trước

Lần cuối trả lời bởi cor-el 5 tháng trước

Fire Fox not compatible with updated PG&E website

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It sug… (xem thêm)

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

Được hỏi bởi Coffee Lunch and Crab 4 tháng trước

Lần cuối trả lời bởi kevin275 1 tháng trước

  • Đã giải quyết

Cannot access any websites

Hey there, I've been using Firefox for 4 years now, and today I woke up to a huge error - I cannot access any site properly or even use it. The internet is working and is… (xem thêm)

Hey there, I've been using Firefox for 4 years now, and today I woke up to a huge error - I cannot access any site properly or even use it. The internet is working and is not the issue - Please help.

Được hỏi bởi tal 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước