Diễn đàn hỗ trợ Firefox

I cannot log in Firefox account. It says I have to log out to log into my account. All I wanted to do is to remove a phone I reset and gave away from my Firefox device logins, but everything quit working with all the AI chaos.

A leak was detected on my account then Mozilla locked it. Every passwords were changed as I still got an "Email just returned" error upon trying to sign in, and now I end up with an "Unexpected error".

And to make sure that this has nothing to do with the plugins I have on my pc installation, I tried signing in on mobile phone as well. Same issue.

Dear Mozilla

for over a week now all efforts to login to my Mozilla has been a time wasting effort, I have followed all the instructions including initial using the correct password, resetting and confirming my New Password; and also entering my32 character account recovery key all to no avail. At each stage the entered characters are indicated in the red box with a writing underneath that it is wrong. All the above parameters are securely stored in my computer and a notebook.

Mozilla, how are you going to solve this problem. Just as you Firefox updated you do not check well to see whether they work well or not, and you push them out to the public. Besides you also force to update my versions which I have not given you permission.

Regards.

DR CLEMENT AKATENG MD

I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.

My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.

In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15

Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?

Thanks so much

Apple had to clear my computer after last Tahoe update issue. I’m unable to get back into either Firefox or Mozilla accounts. I have current key for Mozzilla and both Firefox and Mozilla passwords. Tried using Apple account password which showed invalid but works fine for iCloud dot com. I’m trying to get Firefox reinstalled. Any suggestions?