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Why can't I access my bank account on your site?

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your upda… (xem thêm)

Tried to access my online bank account from your website but got a message that it's not a secure site. I called my bank who told me that it's because of one of your updates. How can I fix this issue? I can access my account from other sites, just not yours.

Asked by majean19 1 năm trước

Last reply by FredMcD 1 năm trước

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Need to make pinned tabs wider FF 63.0.1 on Win10 laptop

I have RA with fine motor control problems. At times I have difficulty in getting the cursor on the pinned tabs. I don't have problems seeing so don't need to zoom in to… (xem thêm)

I have RA with fine motor control problems.

At times I have difficulty in getting the cursor on the pinned tabs. I don't have problems seeing so don't need to zoom in to make everything larger, I just need wider pinned tabs.

I use FF 63.0.1 on my Win10 laptop and need to make the pinned tabs wider for ease of use.

I found information about making unpinned tabs wider in about:config but can't find anything for the pinned tabs.

Thank you for your time.

Asked by cadwellm 1 năm trước

Answered by cor-el 1 năm trước

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what a mess firefox made of all my computers in my place

this new sync thing has totally messed up all my computers, now I have all my bookmarks on every computer!!!! Fu%$. It has taken me hours to get each of my computers back… (xem thêm)

this new sync thing has totally messed up all my computers, now I have all my bookmarks on every computer!!!! Fu%$. It has taken me hours to get each of my computers back to where I had them setup in bookmarks!!!! I only want certain bookmarks on certain computers, so this has been a horror to fix, how do I keep getting ALL bookmarks on ALL computers? I have each computer customized. Guess I'll have to delete my sync account, only way I know! Thanks alot!!!!!!!!!!

Asked by customer2-HP 1 năm trước

Last reply by customer2-HP 1 năm trước

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Firefox Quantum Uses an excessive amount of ram for Addons

recently ever since upgrading to Firefox Quantum i have noticed a huge RAM issue and after looming around forums for many months gathering different viewpoints on this pr… (xem thêm)

recently ever since upgrading to Firefox Quantum i have noticed a huge RAM issue and after looming around forums for many months gathering different viewpoints on this problem i feel like the issue is most likely being caused by the new addon handling protocols, once you disable every single addon you will notice firefox uses about 80% less ram, the problem isnt that i have too many addons even with a single addon enabled the RAM usage dramatically increases i personally only use an adblocker and google translator very lightweight addons for any other version of firefox until it hits Quantum, and no i dont use 100 tabs in a single session... i normally use like 2-3 tabs and have only about 8 tabs only max, but if that doesn't convince you at mozilla that Quantum has horrible addon handling take this into your figures Quantum without addons idles on a fresh restart at about 400mb RAM usage but once you enable an addon that number jumps up to about 500-600mb and every addon enabled after that compounds the usage issue

this wasn't a problem with firefox until quantum was introduced, and from what i hear about the firefox quantum the addon handling was changed to disallow addons access to specific browser system files that some addons were using that caused firefox to crash,

feel free to correct me if i'm wrong but “Once you have eliminated the impossible, whatever remains, however improbable, must be the truth.” iv eliminated all the other probable causes and the changes to the addon handling is all that remains

Asked by judess69er 1 năm trước

Last reply by Pj 1 năm trước

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Firefox 63 flickers aggressively and freezes when streaming video, (HBO, Netflix etc), why?

The following sites all have video playback issues for me: HBO Go, Netflix, Showtime Anytime, Hulu, Xfinity. - HBO freezes every for several seconds every 15 seconds or… (xem thêm)

The following sites all have video playback issues for me: HBO Go, Netflix, Showtime Anytime, Hulu, Xfinity. - HBO freezes every for several seconds every 15 seconds or so. When it does this it repeats audio from the moment where it began freezing to where it stops freezing. Rinse and repeat. - Netflix, Showtime, and Hulu flicker aggressively. The behavior is persistent and unwatchable. - Xfinity is laggy, as if it's playing only every second frame.

macOS 10.13.6, Firefox 63.

I have done the following troubleshooting:

Start in Safe Mode. Check Adobe for Flash for updates. Changed Flash's settings / disabled hardware acceleration Tried turning on and off Automatic Graphics Switching in macOS system preferences.

None of the above have any impact, no matter what I do I cannot watch any TV in Firefox. I have experienced this in 10.11 and 10.12 with earlier versions of Firefox as well, for the past few years I cannot watch any streaming media in Firefox, forcing me back to Chrome every time... (This includes two MacBooks, the current one being brand new.)

Disappointing to say the very least as FF does run super fast, but since it's useless for watching TV/movies in my browser I just stick with Chrome...

Asked by zeddsdeadbaby 1 năm trước

Last reply by zeddsdeadbaby 1 năm trước

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all my bookmarks have disappeared

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Whe… (xem thêm)

All my bookmarks disappeared after Firefox did an update. I have read all the articles and looked at all the solutions I can find on here and nothing seems to work. Where did they go? WHY did they go? I want them back.

Asked by Tirsh 1 năm trước

Last reply by FredMcD 1 năm trước

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Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (xem thêm)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 năm trước

Last reply by Pj 1 năm trước

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How can I eliminate the SEC_ERROR_UNKNOWN_ISSUER errors I get at multiple websites?

I just installed FF 63 on a 64-bit Windows 7 machine, and I'm getting SEC_ERROR_UNKNOWN_ISSUER errors at many, but not all, websites. Reaching the same websites via the s… (xem thêm)

I just installed FF 63 on a 64-bit Windows 7 machine, and I'm getting SEC_ERROR_UNKNOWN_ISSUER errors at many, but not all, websites. Reaching the same websites via the same URLs using Chrome works fine.

All discussions of this problem seem to lead to https://support.mozilla.org/en-US/kb/error-codes-secure-websites?redirectlocale=en-US&redirectslug=troubleshoot-SEC_ERROR_UNKNOWN_ISSUER, but it's not helpful. My antivirus is Bitdefender Free, which appears to have no option for disabling the interception of secure connections.

Running FF in safe mode behaves the same as in "normal" mode: I get SEC_ERROR_UNKNOWN_ISSUER errors at many (but not all) websites.

Help? As things stand now, FF is pretty close to useless for me.

Asked by LangfristigerFFUser 1 năm trước

Answered by LangfristigerFFUser 1 năm trước

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Videos autoplaying even with all the new settings

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen … (xem thêm)

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen shot attached - a couple of weeks ago when they suddenly started auto playing and that solved the issue, but now I am back to square one. Even when I have ensured that the autoplay option is changed in the preferences section they are still auto-playing. Any suggestions please as this is driving me crazy!

Thanks in advance for your help. It is much appreciated.

Asked by KezzerN 1 năm trước

Last reply by cor-el 1 năm trước

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Deleting Just Downloads

I have always been able to delete just downloads, that functionality does remain, however, some times it works, most of the time it doesn't work, simply can't delete the … (xem thêm)

I have always been able to delete just downloads, that functionality does remain, however, some times it works, most of the time it doesn't work, simply can't delete the downloads.

I don't want to delete history and downloads, just downloads.

Any idea why this function works randomly?

Thanks.

Asked by Theo1352 1 năm trước

Last reply by Theo1352 1 năm trước

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Awesome bar is suggesting random websites instead of what it used to do.

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it,… (xem thêm)

Shift+Delete no longer works to remove these erroneous results. I've never heard of, used, visited, or wanted to visit "http://nycsubway.org/" or anything related to it, but now firefox's "awesome" bar sends me there instead of Netflix, which I use daily. I've turned off all the random suggestions for the address bar but these random, wrong, ads keep popping up. If I've never used it, and I'm not searching for it, putting it there must mean "http://nycsubway.org/" has paid you to be an annoyance in or lives. Or why else would you do this?!

Asked by MyArrowKeysStink 1 năm trước

Last reply by jscher2000 1 năm trước

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How can I stop Update notification added in Firefox 63

Hi, I get an Update notification & prompt (green arrow) in Firefox 63 every time I start it. I don't want to see it and I don't want to respond to the prompt. How do … (xem thêm)

Hi,

I get an Update notification & prompt (green arrow) in Firefox 63 every time I start it. I don't want to see it and I don't want to respond to the prompt. How do I do that? I have switched OFF all “app.update.auto” settings. It hasn't helped.

Secondly and more importantly, why have you REMOVED the "Never check for updates" option from Options? Its the most absurd and atrocious idea Firefox team has had. Do you want to become like all other commercial software vendors.

Would like to know who gave suggestion for the following brilliant idea? https://bugzilla.mozilla.org/show_bug.cgi?id=1420514

This SHOULD NOT be implemented else people will STOP using Firefox. Be AWARE and sure about it. Pls don't convert Firefox into commercial software.

Thanks Amal

Asked by Amal 1 năm trước

Last reply by FredMcD 1 năm trước

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Movie Trailers or Clips will not play on Metacritic

Movie trailers will not auto-play after the 30 second intro ad. After the ad the video remains blank. This problem also exists when Firefox is restarted in safe mode. Wor… (xem thêm)

Movie trailers will not auto-play after the 30 second intro ad.

After the ad the video remains blank.

This problem also exists when Firefox is restarted in safe mode.

Works fine when using other browsers such as Chrome or Edge!

Please look into this!

Asked by DeanA320 1 năm trước

Answered by DeanA320 1 năm trước

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"clear downloads" button doesnt work?

Pressing the "clear downloads button" does absolutely nothing. The list is now months long!! How do I clear this list? thnx Mac 10.14.1 /Firefox 63.0.1 (64-bit) … (xem thêm)

Pressing the "clear downloads button" does absolutely nothing. The list is now months long!! How do I clear this list? thnx

Mac 10.14.1 /Firefox 63.0.1 (64-bit)

Asked by patters 1 năm trước

Last reply by Theo1352 1 năm trước

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black screen of death (ksod)

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics... This is a new problem from sometime around (before?) the release… (xem thêm)

I have a new Dell Inspiron 7373 released in October 2017 with 8th generation i7 and Intel 620 graphics...

This is a new problem from sometime around (before?) the release of Quantum...

After some time using the browser, my laptop inevitably has a black screen of death (KSOD) issue where the device screen will not wake from display sleep (before the device enters sleep or hibernation) and the device must be shut off by holding the power button as the track pad or special key combinations do not work to wake the screen...

I have tried disabling hardware acceleration and uninstalling/reinstalling the Intel graphics driver (which is not testable for long since Windows Update re-installs it almost immediately, though I could try disabling wuauserv in the services manager...)

I also reinstalled Firefox and refreshed my profile, and tried running the browser in with the add-ons disabled...

...Please advise

Thank you for your time and consideration

Asked by AVNand 1 năm trước

Last reply by AVNand 1 năm trước

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Reinstalled windows 7, after firefox installing can't syncing, it is workning but nothing tranferring, i lost everything passwords, bookmarks... i trusted frfox

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now ne… (xem thêm)

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now need to change it

Asked by arss 1 năm trước

Last reply by FredMcD 1 năm trước

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After ~20 minutes Menus, Function Pop-ups (e.g. Print), and Links to open new pages stop working requiring a complete FireFox restart to get another 20 minutes.

Whenever I am using Fire Fox after about 20-30 minutes the menus (even the main menu icon), function pop-ups (e.g. click on the print icon to get the print pop-up asking … (xem thêm)

Whenever I am using Fire Fox after about 20-30 minutes the menus (even the main menu icon), function pop-ups (e.g. click on the print icon to get the print pop-up asking number of copies, click on a download icon to get the pop-up asking destination), etc. stop working. This happens all the time independent of what site(s)/tab(s) I have open at the time. Tabs still work (a new tab will open). Sometimes I am actively using Fire Fox at the time, other times it is open but not my active window (in this scenario when I return to make it the active window again I find that the problem has occurred). Once in a while it will try to open something that generates an error message (NS_ERROR_FAILURE):

JS frame … contentCache … js::ObjLayerActionGoToNewWindow::line 7 data:no

In this case it was trying to open a survey window at the end of a course I had just completed. Most of the time I don't see an error message - just an audible ding and nothing happens.

When this problem occurs I have to completely restart Fire Fox to clear the problem - for another 20 minutes.

I've tried clearing the browsing history, turning off hardware acceleration, making sure pop-ups are enabled, and installing the latest version of Fire Fox (63.0.1). I'm not sure what else to try.

My laptop is Windows 10. According to Fire Fox these are the installed plug ins: OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc. Shockwave Flash

Asked by DianeP 1 năm trước

Last reply by DianeP 1 năm trước

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WidevineCdm-plug-in crashed — no video playing

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Editio… (xem thêm)

Since ± half october 2018 I can't play videos anymore on some sites and get this crash message. Youtube does work, probably because without Widevine? I'm on FF Dev Edition, Mac with El Capitan. Thanks, Pieter

Asked by Piroo 1 năm trước

Answered by cor-el 1 năm trước