Hiển thị các câu hỏi được đánh dấu: Xem tất cả các câu hỏi
  • Đã lưu trữ

Latest update removed logins, bookmarks. "old firefox" not present

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present tha… (xem thêm)

As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.

Đã được hỏi bởi patty_r 1 năm trước

Trả lời lần cuối bởi jscher2000 10 tháng trước

  • Đã giải quyết
  • Đã lưu trữ

Refreshed, now cannot access bookmarks, but DO have 'old Firefox data' file, nothing I have tried has worked.

POINT ONE: IMO, there needs to be a warning saying "if you are thinking of doing a 'refresh' (sounds innocent enough) and are not intimately familiar with Firefox, bear … (xem thêm)

POINT ONE: IMO, there needs to be a warning saying "if you are thinking of doing a 'refresh' (sounds innocent enough) and are not intimately familiar with Firefox, bear in mind that it may take you hours, days or weeks to get back working online. So don't do it unless you have to."

Yes, I have the 'old Firefox data' file but several methods suggested for getting my bookmarks back have not worked. I also did the procedure suggested to make an HTML file from the backup file, just in case I might need it, but I do not see the HTML file in 'documents'. Is it somewhere else? I could list some of the efforts I have made to get my bookmarks back but it would take several pages of typing. Right now I have about 15 windows open from links on help pages for multiple ways to fix bookmarks problems, but after working on this for several hours I am hopelessly confused.

For one example: I went to Library / hit 'bookmarks' / hit 'show all bookmarks' / hit 'import and backup' / hit 'restore' / hit 'OK' / get message: "unable to process backup file".

Should I throw the computer out, buy a new one and start over? It would certainly be simpler. But I absolutely DO need those bookmarks.

Thanks for any guidance on this.

Đã được hỏi bởi Rodney1111 1 năm trước

Đã được trả lời bởi Rodney1111 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

Lost all bookmarks etc on upgrade to 67

Others have asked similar questions but for different platforms and none of the suggestions have either worked, been appropriate for the setup or understood by me (a non … (xem thêm)

Others have asked similar questions but for different platforms and none of the suggestions have either worked, been appropriate for the setup or understood by me (a non programmer!). I am operating High Sierra 10.13.6 and after migrating to Firefox 67 have lost everything to do with previous setup.

When trying to set a previous profile as default I get the error message about launching an older version of Firefox and gives me a quit or new profile option only which is not satisfactory.

Is there not a simple solution to this unasked for level of complication that allows me to restore my existing bookmarks and passwords without delving deep into processes I don't understand and inputting lots of lines of code? It feels like I've taken my car in to fill up the tank and been told to rebuild the engine to get my car going again.

Im inputting this using Chrome because almost every attempt to use firefox causes a crash

All help gratefully received.

Đã được hỏi bởi Timbo12 1 năm trước

Đã được trả lời bởi Timbo12 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

I just upgraded to 67.0.1 (64-bit) of Firefox and all my bookmarks are gone.

I just installed "Firefox Quantum" version 67.0.1, and none of my bookmarks were copied from my previous version. So I looked at help files on how to import my old bookma… (xem thêm)

I just installed "Firefox Quantum" version 67.0.1, and none of my bookmarks were copied from my previous version. So I looked at help files on how to import my old bookmarks from my last version of Firefox, and they're all about either importing from Chrome, or Safari, etc, or else they're about sync'ing my mobile devices to my laptop. I don't need any of that information. Why didn't Firefox keep my old bookmarks, the way it always has whenever I have upgraded to a new version? What did it do to my old bookmarks?

I'm kind of upset, because I have a lot of recent bookmarks that I will have lost (since last backup). I sure hope Mozilla didn't just delete all that.

Oh, and I do have a Firefox account, and I've logged in, but still can't find anything that will tell me how to get my bookmarks back.

Thanks.

Đã được hỏi bởi Bastette54 1 năm trước

Đã được trả lời bởi Bastette54 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

All bookmarks missing since update to 67.0

Since Firefox updated to 67.0 all of my bookmarks are missing. I have tried to restore from the file listed when I select "Restore" but nothing happens at all. It doesn… (xem thêm)

Since Firefox updated to 67.0 all of my bookmarks are missing. I have tried to restore from the file listed when I select "Restore" but nothing happens at all. It doesn't even give me an error message. I can't even locate a "bookmarks" file on my laptop.

Any help appreciated as I am lost without them for work...

Thanks.

Đã được hỏi bởi moomin630 1 năm trước

Đã được trả lời bởi TyDraniu 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

I can't find any of my old data before firefox updated today.

Firefox recently updated(without my permission) and i have no idea how to recover my old data. When I started up firefox, it came with information telling me to sync to a… (xem thêm)

Firefox recently updated(without my permission) and i have no idea how to recover my old data.

When I started up firefox, it came with information telling me to sync to an email and my phone and i did all that.i just cant find anyway of restoring my data. I've tried using this thread to help me but i can't find the old firefox data folder. https://support.mozilla.org/en-US/questions/1195682

I also remember having mulitiple add-ons like no script and ad blocker plus but i don't know which version they were.

if anyone has information, if would be great if you could help me.

Đã được hỏi bởi ncuwonfuwc 1 năm trước

Đã được trả lời bởi ncuwonfuwc 1 năm trước

  • Đã lưu trữ

After upgrade to Windows 10 Versions 1809 or 1903, hotlinks from Windows 10 Mail app no longer open default browser Firefox except in background.

Hi all. I rely on quick opening of hyperlinks from Windows 10 Mail app to answer Microsoft Community forums questions in FIrefox, which is set as my default Browser, and… (xem thêm)

Hi all. I rely on quick opening of hyperlinks from Windows 10 Mail app to answer Microsoft Community forums questions in FIrefox, which is set as my default Browser, and has defaults set for http and https protocols. When I upgraded to both Windows 10 Version 1809 and later to 1903, Firefox stopped opening on it's own and instead opens a new tab every time I click the link in the background. I have to click it's taskbar shortcut to open it.

These hotlinks still work correctly in Edge and CHrome but I need Firefox for managing my Bookmarks collection to easily drag them into help posts which isn't easily done in the other browsers.

Appreciate any help.

Đã được hỏi bởi GregCarmack 1 năm trước

Trả lời lần cuối bởi jscher2000 1 năm trước

  • Đã lưu trữ

Windows links open new page. No defaults set

Hi, Recently an issue with links and default browser has come up in Win10. When I click a link in Tbird for instance it opens a completely new window (as opposed to a new… (xem thêm)

Hi,

Recently an issue with links and default browser has come up in Win10. When I click a link in Tbird for instance it opens a completely new window (as opposed to a new tab as before). This window has no prefs, logins or add-on on it. It's like a clean install of the app. Am on latest version of FF Portable.

Cheers, N

Đã được hỏi bởi ensta 1 năm trước

Trả lời lần cuối bởi Wesley Branton 1 năm trước

  • Đã lưu trữ

Update made all history and passwords disappear. How to undo?

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I … (xem thêm)

So a while back, like many people, I encountered the issue where I downloaded the cutting-edge Firefox in an attempt to get my extensions back during the failure. Then I realized that none of my stuff carried over, and I panicked to re-install the original to get my stuff back.

(To clarify, "stuff" encompasses history, previous sessions, cookies, saved login credentials, and the like. My sessions are...quite large, admittedly, so I crash often.)

So tonight, it crashed again while I was trying to respond to someone on a chat client. I hit restore previous session as normal. Then the update window showed. No harm done there.

Except then it gave me the dead basic, on-install new tab screen. Checking revealed no history, no cookies or password retained, and an inability to rez my previous session.

As a uni student during summer with a lot to book, this is a major issue.

And while I have attempted to look for Old Firefox Files, they remain elusive.


Fair to note: I use Windows 10 on a bone-average Lenovo laptop.

Đã được hỏi bởi Arrowtie 1 năm trước

Trả lời lần cuối bởi FredMcD 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

I created the account and everything, then shut ff down, it verified when reloaded it had my profile, then when reloaded again it said updating and now all my

As stated now all my saved passwords, website histories and everything are now gone and it now says default profile 1 release and I don't use your beta channel either. S… (xem thêm)

As stated now all my saved passwords, website histories and everything are now gone and it now says default profile 1 release and I don't use your beta channel either. So in the span of 20 minutes I went from updated, to updated a second time to release 1 and there is nothing in my profile now.

Please tell me that you store the default profile somewhere so it can be imported. I always relied on Firefox to this moment and always thought Google need to learn how to deliver what their users want and not what they want but right now so angry about what has happened.

Đã được hỏi bởi MadatFirefox007 1 năm trước

Đã được trả lời bởi jscher2000 1 năm trước

  • Đã lưu trữ

Firefox deleted all of my bookmarks today 5/24/2019 and even after doing sync they are still missing

Today 5/24/2019 Firefox required that I create a firefox account which was not necessary earlier today and then required that I download firefox to my phone which I did. … (xem thêm)

Today 5/24/2019 Firefox required that I create a firefox account which was not necessary earlier today and then required that I download firefox to my phone which I did. But when I am logged in and do the sync now command my bookmarks are still missing from earlier today. How do I get them and all of my settings back to the previous state?

Đã được hỏi bởi bob3535r 1 năm trước

Trả lời lần cuối bởi bob3535r 1 năm trước

  • Đã lưu trữ

Updated my firefox and lost my passwords. Found where they are stored but cant figure out how to import them to use them. Copy and paste didnt work.

I recently updated my firefox to quantum. I didnt realize the profiles creation was the new thing. So i lost all of my passwords that I had stored which made for logging … (xem thêm)

I recently updated my firefox to quantum. I didnt realize the profiles creation was the new thing. So i lost all of my passwords that I had stored which made for logging in extremely simple. After reviewing dozens of support pages, I found the default and new profile and where my passwords are being stored. I did the copy and paste thing per mozilla support, but the passwords are still not available for use (unless I was suppose to activate something). I had also lost my bookmarks but somehow found them but the passwords are no longer associated with those sites. Overall, I want to know how to retrieve/activate my passwords on the new profile or even the old profile. Or how I might open/import them to other browsers for use. I havent been able to do much work on my Macbook because resetting passwords would be too tedious from the password system i have in place. Please help! **disclaimer, I am not very tech-inclined if you have not noticed but I am determined!

Đã được hỏi bởi boomlala5 1 năm trước

Trả lời lần cuối bởi cor-el 1 năm trước

  • Đã giải quyết
  • Đã lưu trữ

I upgraded to v67.0 and I lost all of my tabs. Please help

When I upgraded to the most recent version of Firefox, I lost all of my tabs. The directions on upgrade indicated that I would not lose any tab information. However, o… (xem thêm)

When I upgraded to the most recent version of Firefox, I lost all of my tabs. The directions on upgrade indicated that I would not lose any tab information. However, on startup of the new version, I seem to only have the option to restore from sync which I never did. I do not believe that I was instructed to do this prior to closing. I maintain 2 active open profiles, home and office, and I do not want these to be synced. I had them both set up to automatically restore the last session which was working well. I am no longer able to restore from an old session. I think this is because this is an entirely new version of Firefox and the local settings were not saved. Now I want to either recover the old tab data and apply to the new installation or restore the previous version of Firefox which might have my previous tab data. Please help.

Đã được hỏi bởi cknopke 1 năm trước

Đã được trả lời bởi cknopke 1 năm trước

  • Đã lưu trữ

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (xem thêm)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Đã được hỏi bởi wonka 1 năm trước

Trả lời lần cuối bởi WestEnd 1 năm trước