Diễn đàn hỗ trợ Firefox

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago.

I have cleared the cache and cookies I turned off the addons and extensions I shut down the internet security I changed the proxy settings to "no proxy" I even changed cert9 to ccert9 and had firefox generate a new cert9

Nothing has worked.

HELP!

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown

Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM

Mozilla

1. 1. - Please type your reply above this line -##

Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team

tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown

On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

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What?: Using screensharing option in Google Meets stuns computer. Where?: Version 132.0.2 (64-bit) macOS 15.1 Steps to reproduce: 1. Open Google Meet meeting. 2. Click Share screen. 3. Select "Use operating system settings" - this is the only option available 4. Click Allow. Current behaviour: The screensharing feature stuns the computer, showing the loading mouse cursor for ever. I can't select the screen I want to share. The computer is unusable even after quitting Firefox. The computer should be restarted. Desired behaviour: The screensharing works normally.

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Started a month or so ago.

Take a look at Firefox target="_blank" problem for details.

There is not a topic in the dropdown list that remotely addresses this issue so I just selected Performance and Connectivity for the hell of it.

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The image shows what the drive looks like when opened in Firefox.

After yesterday's update, I'm not able to access files in Google Drive using Firefox on Windows. They're greyed out, and when I try to open one, a pop up informs me "This file can't be opened because you're offline." I'm certainly online, and it works on Chrome (ugh). Anyone else experiencing this?

I just spent three hours trying to troubleshoot a recording playback problem on my Arlo Pro 4 Cameras with Arlo Support. After trying several different potential solutions, we were able to resolve the issue. Without going into too much detail, we were able to determine it was the browser. The Cameras were able to play back as expected in both Microsoft Edge browser and Apple Safari browser. Technical support at Arlo has in their documentation that HEVC is not supported in Firefox. Anyone know about this?

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But this glitch has been happening for many years, and I just don't understand why Firefox don't fix it.

I frequently reboot my Firefox (generally by Force Quit, sometimes by quit/X-ing out.

Inevitably, when I reopen Firefox, the previous tabs don't open... that is, until I hit the "trouble resorting pages" button, followed by full restoration of tabs.

Can we just skip the "didn't work" button, and just get it to work?

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Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me.

Do you have an explanation or solutions to reduce this memory overconsumption?

I am trying to set the default Map application to Google Maps, which is the best. Apple is the worst. I like the Duck Duck, and want to keep it, but this map problem doesn't even allow Google Maps to appear in the search results!

This is an hard problem for me -- Apple sold out a long time ago and offer an inferior app.

Is there any solution?

BTW, I NEVER SUBMIT! I SEND.

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At some point in the last few weeks -- possibly after an upgrade -- I've noticed that some websites such as the Washington Post and Fidelity can take minutes rather than seconds to load. The problem doesn't seem to be with the sites themselves (because they load fine on Chrome) or with my hardware (because exactly the same thing happens on both of my computers). Has anyone else noticed this?

( I'm running Firefox 131.0.3 on Windows.)