Diễn đàn hỗ trợ Firefox

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Firefox was working normally earlier in the day. I'm not aware of any updates on my computer. I didn't install add-ins. When I click the firefox icon to launch the program, the cursor momentarily has the hourglass symbol then nothing happens. There is not error message. Firefox is not shown in the task manager list. The firewall has mozilla firefox in the list of allowed programs. I've tried rebooting, reinstalling, the refresh tool, deleting appdata files, temp files, anything I could find in the registry with mozilla in the name, then rebooting again then reinstalling. I don't want to go back to Chrome... =(

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where to click to continue with LastPass. I may have to click 10-20 times before I randomly hit the right place. LastPass apparently interprets each missed click as a log on attempt and has now locked me out of my account.

I don't have this problem with other browsers like Edge, but its too late for me now.

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if its trying to decide "Am I up here? or down here?" I have no way of capturing this via screen shot, I've disabled Hardware acceleration for a previous issue (Firefox would flicker on certain pages, and outright crash). I can't find an issue with my graphics drivers, as everything else runs and works as standard as normal. It's only firefox that has this issue, as Edge and Chrome work perfectly fine.

When I try to print a document, including from your frequent questions site, the right and left margins are equal to 1 3/4 inches even though on the web site the margins are set at .5 inches. I have tinkered with all the available options but no matter what I do the result is 1 3/4 inch right and left margins.

This also happens when I try to print a document from Vanguard's message center.

How do I resolve this matter

John V.

I can not even find out how to send Firefox a message. Every time they up date they screw things up. If they keep changing my home pages I am going to quit using firefox

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I click the yes button after I had done that it doesn't do anything after that and then it just repeatedly does this, and I had used windows uninstall program and I uninstall Firefox then I had reinstall it and it still did the same exact thing that I had mentioned above "even tried using the Windows Registry Editor too!"

Note for years I had used your browser and hardly had any troubles with or problems with your browser

On late Monday this week, my Facebook pages were drastically altered by Facebook, later in the day. Earlier that day and ever since I have used Firefox as my browser, there were never any problems. I received a notice from Facebook, after I signed in again later in the evening that Facebook, that my browser is no longer supported by Facebook, so my pages were changed , "to offer a better experience " when using Facebook.. The pages are now narrowed, that I cannot read the entire comments anymore. I know that Firefox is indeed is a browser that is accepted by Facebook, so this is puzzling why this change was suddenly made. I have the browser updated with the latest update. I cleared my cache, as Facebook mentioned in the FAQ's, but it still is the same. Is there something I can do on my end to resolve this issue on my end? Facebook does not offer any help for specific questions, other than FAQ's. Thank you.

The letters in words are not uniform, one side, top or bottom is dark and the other is light. It makes it very hard to read. I've tried to copy something to show but can't. Even in what I'm typing here now I can see the difference. Like the p in copy is dark on one side and the other is light. This has happened before, but I can't seem to find or remember what I was told to do to fix it. The "e" had a dark straight line and the "c" part is light Very frustrating!

Hi, I have a problem after update from v.81 to v.82. In last version, my PDFs are not display correctly. In other PDF viewers the problem does not exist.

The error can be seen in the attachments.

Hi everybody! This new function "picture in picture" is bothering and prenvents from concentrating on the main subject. I tried everything announced to stop it including menu > options > deactivate control... but it still invites itself, no possible control. How may I stop that completely??? tks Lionel

keep receiving "ref 18.248eedcc.1603243266.3fe4ec.2 when trying to get on Choice Hotels Official site. I use it frequently but now have to call the international phone # for a reservations. VERY inconvienent

I'm unable to connect to google.com.Whenever I search anything on search bar it says "Did Not Connect: Potential Security Issue" in any browser even after the wifi is not connected. Please help.

I don't know how this happened. The wrong password for amazon.com--takes up the whole slot--was saved by Firefox & I can't delete it or change it. No idea what the password is. What can I do to rectify this? Have tried several things, all failed. Thank you.

Just updated to 82.0 and all of a sudden I am unable to print legal size. All settings, including both Windows and Firefox shows legal paper size. Firefox prints in letter size only. All other apps/programs print in legal size. Any thoughts on this. Only started this morning after the update. Checked on another computer with Firefox prior to update and it prints legal, then updated that computer's Firefox to 82.0 on windows 10 pro and same issue. Thank you

Hello. Two days ago i recieved an option from Firefox to click on to get firefox add on/update in order to speed up my computer. It said my bookmarks would be saved. However they have now disappeared. I wanted to delete the firefox update so I tried System Restore to go back to my original settings. However this did not work and I am still without my bookmarks. How can I remove the firefox update and go back to my original settings. (My computer did not work any faster). Thankyou Philip Perry