Diễn đàn hỗ trợ Firefox

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

Having lots of issues with Firefox at the moment, from the browser taking 5 minutes before my home page will even load to this issue which is making me second guess using this browser and i cant seem to find an answer in the help suggestions as im not getting any error codes or anything to point to what is the problem.

When i click on a link - a safe link (even FF states its secure) The new browser tab's link will just constantly cycle loading without loading. Ive tried clearing cache and cookies and it makes no difference.

Ive tried turning off my adblocker and other safety extensions. No difference.

Now yes i am running an old system, but i checked to see if Firefox works on it and it does ( Windows8.1) i started using this as chrome is no longer supported on there.

Many sites fail to run videos eg vk.com after updating to 111 version. N>B the videos run smoothly on other browsers

Please try to fix

When Firefox is running and I lock the screen and unlock it again, the gui seems to be somehow broken. On the picture attached one can see a graphical issue (black frame) on the right side of the browser when resizing the window. When I try to make it smaller starting from the left, the window disappears inside the black frame on the right side. There are also issues regarding the mouse. It is not possible to see which part of the text is already selected when pressing and holding the left mouse button during text selection (no orange highlighting of the text). When I release the left button the text is selected.

This is the second PC with Ubuntu 22.04 where this happens. Both PCs were upgraded from Ubuntu 20.04, so maybe it has to do something with that.

Sometimes clicking on a link will work, sometimes not. Sometimes, in yahoo finance sometimes I can enlarge a graph to full page size, sometimes not. The issue is not with my computer or the website because I have no problems with Chrome (other than an aversion to their "privacy" policies). I don't like Microsoft Edge because of the constant invitations to buy microsoft products.

Windows 10, firefox v 111.0.1. 64 bit. The problem got worse a few weeks ago.

I am a long time (decades) user of Firefox. I run Firefox on Macbook, Android, iPad, and Windows 10. One of the features I use a lot, is the sending of tabs from one device to another. Mostly with the iPad being the target. Recently, Firefox crashed on the iPad. Not a problem, I thought. Firefox has crashed before and machines running Firefox have crashed before. Firefox has always nicely restored tabs that were open at the time of the crash. Not so after this crash on the iPad. Selecting the button to restore tabs did not restore anything. I quickly opened the tabs that were synchronised from the iPad on my Macbook. Firefox on the iPad had lost the way altogether. There were 3 entries in the synchronisation database for it now, two with identical name. Sending tabs to the ipad could only be done to the wrong name. Renaming the machine on the iPad did not result in corrections, so I uninstalled and reinstalled Firefox on the iPad. This did not correct the issues, so I deleted the iPad Firefox devices (all for the same device) from the Macbook. That worked. After that I set up the proper name for the device on the iPad, and sync and sending tabs worked again. The next problem was that web pages that worked before did not open in Firefox on the iPad any more. Some cookie settings pages worked alright. The cookie settings page for my newspaper did not work any more. No way at all to get to those settings. The pages for my newspaper also did not load to the end any more, making Firefox on the iPad quite useless for me. I have tried several things, including uninstalling and installing again, deleting all web content from within Firefox, restarting the iPad, … Nothing solves these problems. What I noted during all these actions in Firefox on the iPad is that most of the time the Settings -> Data Management -> Web Site Data acttion kept showing a little thingy going round and round and round and round. I have only seen web site data there once. Anyway, since it looks as if Firefox does not work any more on my iPad and is not restorable, it seems, I am now switching to Chrome. I find this very disappointing, as I really like (a working) Firefox as my browser. Nice features, good privacy, works everywhere (until recently). Not withstanding that, I do need a good, functional browser. So, for the moment I am switching to the Google Chrome browser. Because I use the sending of tabs between device very frequently, I am going to switch on all my devices. I really hope to hear in the near future that the iPad issues for Firefox are fixed. Good chance that I will then switch back to Firefox.

Hi all,

Firefox browser hangs on page graphics when GData AV program is running. This is becoming a persistent and annoying issue. I disabled the several add-ons one by one, and narrowed it down to the GData AV program. This also affects trying to log out of gmail where the hang is perfect. Disabling GData this, and warm reset everything then works fine. The problems don´t occur with GChrome.

How can one be sure which embedded program is actually causing the problem as all work and interface together ?

rich

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot mode, making a new profile and clearing cache. also the openh264 plugin always says preparing to install or smth but never does, thought id mention it in case its important.

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying. I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing. This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

UPDATE - Firefox worked great for a few days but the issue returned not too soon after that. Whatever happened in the last update was only good temporarily. I've already done all the initial troubleshooting steps and believe I may have discovered the root cause of the issue.

There are multiple processes in Firefox whose size is over 100,000 kilobytes in size. Some are over 200K, 300K, and 400K.

As I compare this with other browsers I have on my computer, Edge has no processes over 100K, and neither does Chrome or Opera. I believe this is not coincidence, there is something internal to Firefox which creates large processes that is causing delays in closing it. Once again the problem has started annoying me and has started giving me thoughts of switching browsers again.

You can see it in the screenshots I posted.

I accessed the RedHat 7 Administrator Guide (in PDF form) from a RedHat web page. Firefox shows it as 603 (or so) pages long. If I print it from my Windows 11 Acer laptop from Firefox, somewhere between 40 and 58 pages print. The times that Firefox pretends that the document is 58 pages long, there is an error pop-up (attached) - an error message that provides absolutely no useful information. Other times, there is no error message, but only the first pages of the document print. In "normal" (not debugging mode), the Windows 11 printer status page shows the page status as a fraction, with the denominator climbing as Firefox seems to be stepping through the pages of the document, and with the numerator seemingly climbing as pages are sent to the printer (on my LAN). The denominator stops at between 40 and 58 pages. If I run Firefox in debug mode, the status shows only one number. Judging by its speed, I assume that it's the number of pages sent to the printer. If I copy the same pdf document to, say, my CentOS Linux 5.8 box and print it with lpr, the entire document prints. If I open the document (on the WIndows 11 box) with Bing, it prints many pages. [I stopped the print job after 70 pages or so. I don't KNOW if it would print the whole document, but it gets farther than FIrefox does.] It doesn't matter if I print from the Firefox print dialog or the system/driver one. And, both are set to print ALL pages of the document.

Occasionally, when I'm browsing or watching videos the screen will break into 3 or more pieces, to where you only see the top part of the website. If I scroll up or down, the image distorts further and if I scroll down enough, it will break out of the glitch but leave my screen very blurry. When I hover my mouse over any object on the screen, it distorts and makes it incredibly blurry. This problem persists even after closing Firefox, so I have to restart my PC every time this happens.

Please help, I want to switch from Chrome, but Chrome never had an issue like this. The first picture I uploaded is the screen breaking, the second is the blurriness it leaves afterwards.

I know this has been addressed before, but I cannot find a solution that resolved the problem. Firefox is using a high percentage of ram and setting up individual resource demands for each tab. I have cleared the cache and refreshed Firefox with no resolution. At times this will freeze my computer if I have a lot of tabs open. I have compared the tab resources between Firefox, Avast Secure Browser and Edge. The other two use no where near as much resource.

I am running a Lenovo P1 I7 processor with 16GB RAM

Attached are images of the resources from both about:processes and Advanced System Care.

Any suggestions is appreciated.

Team,

I have an M2 macbook air. On average, Firefox on my Mac uses between 850megs and frequently well over a gig of my system's RAM. I have deleted all of my extensions (this helped a tiny bit), but the issue remains. It is noteworthy that Chrome, which has more windows opened and is used more frequently, only reports RAM usage of 125 megs up to 275 megs. Please help me.

Systems details M2 Macbook Air Ventura 13.3 (the issue remains between several software upgrades) Firefox 111.0.1 version (again, this memory issue remains after many software upgrades)

Firefox is showing all the time "The connection has timed out. The server at xxx.localhost is taking too long to respond." on loading or changing pages on localhost. When calling the same URL everything runs smoothly using Chrome.

Environment: Firefox 111.0.1 / Ubuntu 24.04 / Apache/2.4.56

Which settings can I change in Firefox in order to solve?

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

I recently moved into my partners parents house temporarily and their ISP set up is less than ideal but usable. Since moving in we've had a few hiccups with the internet and initially narrowed it down to google searches.

The graphs below are my internet activity with a couple tabs open and a stream to just get a consistent graph for pre-googling and then post-googling, the connection hitching continues until i close and reopen firefox which obviously is inconvenient. (I've been making do with bing in the meantime and it is really beyond parody how bad it actually really is.)

On a whim today I tried googling something in chrome to see if it'd do the same thing and it doesn't, which is great because this went from just a bizarre isp issue to a potential bug which can hopefully be fixed.

After upgrading firefox to the latest version 110.0.1 few users are getting a prompt that firefox version is old and they need to create new profile.

"Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I have tried: -uninstalling/reinstalling newest version of Firefox -using run, firefox -p to open the profile -creating a new profile altogether -setting my default profile

Please let me know if there is something else we can try or a fix out there I haven't found