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  • Đã giải quyết

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (xem thêm)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Được hỏi bởi raem.kauai 2 tháng trước

Được trả lời bởi raem.kauai 2 tháng trước

  • Đã giải quyết

YouTube video's sound ok but green screen

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yester… (xem thêm)

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Được hỏi bởi geoff.course1 1 tuần trước

Được trả lời bởi cor-el 1 tuần trước

  • Đã giải quyết

When Firefox is on, Desktop Window Manager consumes a lot of RAM

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount o… (xem thêm)

I have multiple monitors and most often have Firefox windows open on each. Lately, I've been noticing that the Desktop Window Manager process is consuming a huge amount of RAM. At the same time, consumption completely disappears with the closing of Firefox windows. Video: https://i.imgur.com/pHCa7Hh.mp4 (I left it for a while then closed Firefox windows) After a while, I noticed that already 13 GB of memory is being used by DWM. I don't know if sites affect behavior, but most often I have https://music.yandex.ru/home open

OS: Windows 11 (Microsoft Windows [Version 10.0.22621.1928]). Firefox: 115.0.1 (64-bit) Screen setup: 1 - 3840 x 2560 with 200% scale, 2 - 1920 x 1080 with 100% scale.

Được hỏi bởi unavailable 4 tháng trước

Được trả lời bởi unavailable 4 tháng trước

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (xem thêm)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Được hỏi bởi dg.coombes 2 tuần trước

Lần cuối trả lời bởi jonzn4SUSE 14 giờ trước

Private Window Clipboard Concealed on macOS?

Hello! I'm curious if there was a recent change in Firefox for macOS that started marking items copied from private windows as "concealed"? I've been using Firefox fo… (xem thêm)

Hello!

I'm curious if there was a recent change in Firefox for macOS that started marking items copied from private windows as "concealed"?

I've been using Firefox for quite some time and last week started noticing that my clipboard history app, Alfred, was no longer storing anything I copied out of private windows.

Initially I reached out to Alfred and they suggested this was on Firefox's end:

Upon further investigation, I can see that Firefox intentionally marks its clipboard data as Concealed in order to protect searches done in a private window.

If this is true, can I turn this off somehow? It really breaks my workflow and am unfortunately stuck using Chrome at the moment.

Thanks!

Được hỏi bởi Zackery Fretty 2 tháng trước

Lần cuối trả lời bởi spookily_polar264 1 tháng trước

Windows appear in Window menu but are otherwise invisible (Mac)

I have the same issue that was reported here: https://support.mozilla.org/en-US/questions/1358340 and here: https://support.mozilla.org/en-US/questions/1409149 After a F… (xem thêm)

I have the same issue that was reported here: https://support.mozilla.org/en-US/questions/1358340 and here: https://support.mozilla.org/en-US/questions/1409149

After a Firefox restart for a version upgrade, there are 8 windows listed in the Windows menu, but only 4 are visible. Trying to select one of the invisible windows from the window menu, or cycling through open windows with cmd-` displays nothing. I tried checking other desktops to see if the windows had landed there, but they're not. The missing windows don't show up in Mission Control.

I also tried exiting FIrefox, deleting the xulstore.json file, and restarting. This had no effect.

I'm on a 2021 M1 Max MacBook Pro Firefox 117.0.1 Mac OS 13.5.2 (22G91)

Any ideas? This is a weird one.

Thanks!

Được hỏi bởi Eric F 2 tháng trước

Lần cuối trả lời bởi Eric F 2 tháng trước

Firefox constantly crashes

Hi, My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restar… (xem thêm)

Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

Được hỏi bởi RWWongPhD 2 tháng trước

Lần cuối trả lời bởi RWWongPhD 2 tháng trước

XULRunner error -

Our organization recently upgraded everyone from standard Firefox to Firefox ESR 115 Several users continually get the following error: XUL Runner "This profile was l… (xem thêm)

Our organization recently upgraded everyone from standard Firefox to Firefox ESR 115

Several users continually get the following error:

XUL Runner

"This profile was last used with a newer version of this application. Please create a new profile.

Users are getting the error even after a new profile has been created.

We have tried uninstalling Firefox both through the Control Panel and using IO Bit uninstaller but the issue persists.

All users are running Windows 10 22H2 64 Bit

Được hỏi bởi marlin.stoebner 2 tháng trước

Lần cuối trả lời bởi cor-el 2 tháng trước

  • Đã giải quyết

Firefox just stops working and has black screen after using it at random times

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I ex… (xem thêm)

Firefox just turns into a black screen and becomes unusable. It has been happening for a long time now and i have checked RAM and CPU usage and they are all fine, as I explored potential causes.

I will be using firefox and it just turns all black on all screens and is completely unusable. To use it again I have to force close all windows and reopen it and it works again.

This is a frequent issue that I have seen

Được hỏi bởi K_A 2 tháng trước

Được trả lời bởi zeroknight 2 tháng trước

  • Đã giải quyết

Fedora Linux with Intel - videos don't play/very slow-to-load, and freezing

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else The videos take a long time to play. I upg… (xem thêm)

I ran a loghttps://pastebin.com/jydVHHs0 of playing a youtube video mediaencoder? not sure if encoding issue or something else

The videos take a long time to play. I upgraded my system recently and was removing and reinstalling audio-related utilities with DNF.

Được hỏi bởi dgibbons165 2 tháng trước

Được trả lời bởi dgibbons165 2 tháng trước

Error Message

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message. "Secure Connection Failed An error occurred durin… (xem thêm)

Whenever I click on this link, https://www.onlineviolintutor.com/lessons-1-10-resources, I get the below error message.

"Secure Connection Failed An error occurred during a connection to www.onlineviolintutor.com. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT"

I tried on several different browsers and always get the same error message. I'm trying to access this website link so I can download one page of sheet music.

Can you help me figure out what's going wrong?

Thanks, Sheila

Được hỏi bởi Sheila Lewis 2 tháng trước

Lần cuối trả lời bởi cor-el 2 tháng trước

Preventing Focus Stealing When Restoring Session

I am using Firefox 115.3 on Debian 12.1. I have numerous tasks which require the use of my web browser and have allocated a different virtual desktop for each. This mea… (xem thêm)

I am using Firefox 115.3 on Debian 12.1. I have numerous tasks which require the use of my web browser and have allocated a different virtual desktop for each. This means that my browser session typically has several dozen tabs open in numerous windows at one time. Under normal circumstances, this works just fine (and is a testament to the engineering that has gone into this browser).

My issue is that Firefox renders my machine virtually unusable for a few minutes each time I restart my desktop session due to focus stealing. When I open the browser, several dozen windows pop up (as expected) and relocate to their correct virtual desktops (as expected); however, as the windows begin to load, the most recently active Firefox window steals focus repeatedly. If I am, for instance, in the process of typing my password into my desktop e-mail client, a Firefox window may steal focus from the password dialog. In practice, this focus steal happens once every few seconds for several minutes.

I would prefer that Firefox would not steal focus while restoring a session. Does anyone have any suggestions for correcting this issue?

Được hỏi bởi zep_firefox_support 2 tháng trước

Lần cuối trả lời bởi cor-el 1 tháng trước

right click copy unclickable

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this … (xem thêm)

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this is not a site issue chromium works just fine.

Được hỏi bởi ryanksa444 2 tháng trước

Lần cuối trả lời bởi Matt 1 tháng trước

115.0.3 on macOS 13.5 failing to complete authentication with FIDO2 Security Key

I've been attempting to use FIDO2 w/ PIN support to log into Okta. This occurs with a pre-registered security key (Yubikey 5C NFC on most recent firmware) that has a PIN … (xem thêm)

I've been attempting to use FIDO2 w/ PIN support to log into Okta. This occurs with a pre-registered security key (Yubikey 5C NFC on most recent firmware) that has a PIN already configured. This key works on all other browsers and devices without trouble. Firefox is unresponsive to Yubikey interaction after the notice "Touch your security key to continue with <company>.okta.com" and will eventually time out if I do not cancel.

On the other hand, I can register a new security key on Okta through Firefox on this device. When I go through the registration workflow, Firefox is responsive to all interactions, allowing me to enter my PIN and complete registration.

I have been able to replicate this issue on other computers and with a different user / security key.

Được hỏi bởi clinton.campbell 4 tháng trước

Lần cuối trả lời bởi suram080 4 tháng trước

  • Đã giải quyết

Dashlane keeps logging out each time FF is started/re-started

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to fin… (xem thêm)

Ever since the latest FF update each time I start/re-start FF I need to resignin to Dashlane. Honestly this hasn't happened in over 20 years. I haven't been able to find any similar reports. Has and/or can anyone explain why and hopefully provide an answer/work around? Thanks anyone/everyone.

Được hỏi bởi R.Mariotti 3 tháng trước

Được trả lời bởi R.Mariotti 3 tháng trước

Firefox taking long time to load websites

I am using Firefox on windows 11 I am facing a issue of slowness in Firefox every website takes at least 10 seconds to show up the browser just loads the webpage for a lo… (xem thêm)

I am using Firefox on windows 11 I am facing a issue of slowness in Firefox every website takes at least 10 seconds to show up the browser just loads the webpage for a long time before showing any content I thought it was a DNS issue but the same issue is not coming in any chromium browser. I have reinstalled my browser, installed different Firefox versions including (beta,nightly) but the issue still persists.

Please let me know what I can I do to resolve this.

Here is the profiler link

https://share.firefox.dev/3qMOAWO

Được hỏi bởi Ayush kumar 3 tháng trước

Lần cuối trả lời bởi Ayush kumar 3 tháng trước