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  • Đã giải quyết

YouTube 4K video playback performance issue on Windows 11

I had been using Firefox browser for awhile, but because of playback performance issue, I have to using another browser just for video playing, especially for 4K video. C… (xem thêm)

I had been using Firefox browser for awhile, but because of playback performance issue, I have to using another browser just for video playing, especially for 4K video.

Compared to Edge, Firefox seems taking more resources to playback the YouTube video and more heat. When look at the Task Manager, the Video Processing is 0%, and GPU is running significantly more resources on '3D'.

Đã được hỏi bởi mingsun123 5 tháng trước

Đã được trả lời bởi mingsun123 5 tháng trước

  • Đã giải quyết

Zoho mail not working properly on Apple M1 chip laptop

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (butto… (xem thêm)

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (buttons/links don't work etc). After a delay it refreshes and shows properly. The delay depends on how fast my internet is - in the evening it can be a minute or so. Even when the internet is good I still get 2 versions of a page with a pause in between.

I tried on Safari and it works fine - which makes me think this is a Firefox issue.

I have some screen shots but when I click the browse button below I can select a file then it just endlessly shows working. I will have to email these to you separately

Thanks Phil.

Đã được hỏi bởi Philbryant 5 tháng trước

Đã được trả lời bởi Philbryant 5 tháng trước

  • Đã khóa

PASSWORD MANGER

when I go to password manger, why do all the websiters look like this? I'm using the built in one..how can I edit it if I cant read what it is.. thankyou Website address … (xem thêm)

when I go to password manger, why do all the websiters look like this? I'm using the built in one..how can I edit it if I cant read what it is.. thankyou Website address moz-extension://3b4a3f36-7056-4eee-bcb3-2b0838fa07e1

Đã được hỏi bởi The Boss 5 tháng trước

Trả lời lần cuối bởi cor-el 5 tháng trước

  • Đã giải quyết

Firefox downloads PDF file when I click "Open with Firefox"

Hi, In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser do… (xem thêm)

Hi,

In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser download and open with Firefox the PDF instead of only showing it in Firefox. When I set the "Open with firefox" by default in the parameters, Firefox will this time directly open the PDF in the browser instead of downloading it.

Are you aware of this bug ? Is there a solution ?

Thank you very much !

Đã được hỏi bởi Pulibu 5 tháng trước

Đã được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

  • Đã giải quyết

email default change

Each time Firefox updates, the email client changes to the outlook default. The last 2-3 updates, mailto does not appear on the file,settings,applications menu. Nor wil… (xem thêm)

Each time Firefox updates, the email client changes to the outlook default. The last 2-3 updates, mailto does not appear on the file,settings,applications menu. Nor will it populate if I type it in. I have tried every instruction to no avail. I am a long-time firefox user, non-techie and it is discouraging when things disappear with each update lately. Would appreciate any suggestions. Thanks

Đã được hỏi bởi meema 5 tháng trước

Đã được trả lời bởi meema 5 tháng trước

  • Đã giải quyết

corrupted booksmarks Firefox 99.0.1 on MacOS 12.3.1 Macbook Air (M1)

Many of my bookmarks are corrupted. They point to other websites, not the bookmarked one. Has anyone else had this problem? Is there a fix? Thanks for any info/advice… (xem thêm)

Many of my bookmarks are corrupted. They point to other websites, not the bookmarked one. Has anyone else had this problem? Is there a fix? Thanks for any info/advice. George

Đã được hỏi bởi 7640 5 tháng trước

Đã được trả lời bởi FredMcD 5 tháng trước

  • Đã giải quyết

When viewing email on Outlook in Firefox, there now appears a rectangular black box over part of every email.

When viewing email on Outlook in Firefox, there now appears a rectangular black box over part of every email. This does not occur when viewing Outlook emails on Chrome … (xem thêm)

When viewing email on Outlook in Firefox, there now appears a rectangular black box over part of every email. This does not occur when viewing Outlook emails on Chrome or Edge. I thought it might be because of my adblocker (Ublock Origin) so I turned it off, but the black rectangle still covers part of my messages (and I have Ublock on Chrome, too, with no problem viewing Outlook).

The rectangle covers only a portion of the messages. When I scroll the message, the black rectangle remains stationary and the message scrolls behind it, thus revealing the portion previously covered by the black rectangle (a different portion of the message becomes covered).

I tried to take a screenshot to show the black rectangle covering part of the message. Amazingly, even though the black rectangle is there when I take the screenshot, the screenshot itself does not display the black rectangle....instead the message appears in the screenshot without being partially covered by the black rectangle.

Đã được hỏi bởi reiter2000 5 tháng trước

Đã được trả lời bởi FredMcD 5 tháng trước

  • Đã giải quyết

Firefox starts in troubleshooting mode. Add-ons are disabled. Already did refresh. [Ubuntu 22.04 Linux]

Firefox is stuck in troubleshooting mode with add-ons disabled. I did refresh firefox and it closes and never starts again.

Đã được hỏi bởi Donato Roque 5 tháng trước

Đã được trả lời bởi jonzn4SUSE 5 tháng trước

  • Đã giải quyết

Firefox tab crashes on a specific website

Hi, i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided scr… (xem thêm)

Hi,

i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page:

- checked for newer firefox version - checked for newer compatible MacOS version - checked for newer graphics driver - disabled all firewall, anti virus software - started firefox in Safe Mode - reinstalled firefox & deleted all profile data - disabled hardware acceleration - set webgl.disabled to true - again safe mode

The tab crashes every time. This computer is an old End 2015 iMac running Monterey and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: https://crash-stats.mozilla.org/report/index/bb11e42d-9fc9-4061-b89c-4c6400220503

Thank you very much.

Đã được hỏi bởi administrator20 5 tháng trước

Đã được trả lời bởi administrator20 5 tháng trước

  • Đã giải quyết

In Firefox 99.0.1 I can't find how to enable the Title Bar. I'm experimenting with the Window Titler add-on.

The instructions for the Window Titler icon suggest to turn on the Title Bar (with the Firefox icon, usually shows title of active tab, but would presumably show the Wind… (xem thêm)

The instructions for the Window Titler icon suggest to turn on the Title Bar (with the Firefox icon, usually shows title of active tab, but would presumably show the Window Title if one was assigned). I can't find how to turn it on in version 99.0.1. It's not where the instructions for Window Titler said to look (managing the Menu bar or the Bookmarks bar). Any suggestions?

Would love for this feature (named windows) to become a normal part of Firefox. I wouldn't mind having the Title Bar anyway; at the cost of a few pixels, I would have something to grab onto when moving windows around that wouldn't accidentally do something to a tab.

Đã được hỏi bởi lake44me 5 tháng trước

Đã được trả lời bởi user104147805413306348376805769878442569366 5 tháng trước

  • Đã giải quyết

Send tabs from FF mobile: FF Desktop opens received tabs 3-4 times

I am sending tabs from Firefox mobile to Firefox desktop (Arch Linux) (on a regular base for years). All worked fine. After a new install two weeks ago the Firefox deskto… (xem thêm)

I am sending tabs from Firefox mobile to Firefox desktop (Arch Linux) (on a regular base for years). All worked fine. After a new install two weeks ago the Firefox desktop receives the tabs and opens them as supposed. But after a day or three when I open Firefox desktop it opens all previous tabs again together with the newly sent tabs. I deleted the Firefox profile and installed from Firefox sync but the problem occurs. I deleted all devices in sync and added my 2 devices (desktop and mobile) again but it didn't work. Does anybody have a similar problem (and a solution)?

Đã được hỏi bởi samesdat 5 tháng trước

Đã được trả lời bởi samesdat 5 tháng trước

  • Đã giải quyết

Firefox Browser

I am trying to use a new HP Spectre laptop which will be my all purpose home computer. I selected Firefox Browser as the default browser but I don't believe it has ever c… (xem thêm)

I am trying to use a new HP Spectre laptop which will be my all purpose home computer. I selected Firefox Browser as the default browser but I don't believe it has ever come up as my browser. It is loaded among many other apps (?). I used to call them programs (?). I get Edge, Chrome, Bing, and others, none of which I want or ask for. They just seem to appear randomly.

Đã được hỏi bởi Kandra Hahn 5 tháng trước

Đã được trả lời bởi FredMcD 5 tháng trước

  • Đã giải quyết

Access to HSBC online banking

For years I’ve had no difficulty accessing online my HSBC bank accounts in UK using Firefox. In recent days they have changed their security access method whereby their s… (xem thêm)

For years I’ve had no difficulty accessing online my HSBC bank accounts in UK using Firefox. In recent days they have changed their security access method whereby their site now requests a security number generated on one’s phone using the HSBC App (it used to be a random number from an HSBC supplied handheld device) which then has to be input via my Windows 10 PC to access my data. If I use Microsoft Edge as browser, everything works fine, but when I try Firefox my system just hangs after I’ve put my bank ID into the HSBC opening page (the first security step) and simply never opens the next HSBC page which would ask me to generate the said code on my phone. Seems a browser related problem. Any ideas why Edge works but Firefox does not?

Đã được hỏi bởi keith.pottinger 5 tháng trước

Đã được trả lời bởi FredMcD 5 tháng trước

  • Đã giải quyết

Moxilla backup error

i recently lost my computer to destruction. i have a number of files saved by Mozilla backup on a thumbdrive. i have several backup files dating from 2014 all the way unt… (xem thêm)

i recently lost my computer to destruction. i have a number of files saved by Mozilla backup on a thumbdrive. i have several backup files dating from 2014 all the way until now. after re-installing Firefox on a new computer, i tried MozBackup to restore my old Firefox from the latest file dated a coupla of months ago this year. the files have names like Firefox 16.0.2 (en-US) - 2013-01-05.pcv or .pfc. when i tryt and load it into backup it saysit isn't a valid backup file. how can i get this to work?

Đã được hỏi bởi judgeraye 5 tháng trước

Đã được trả lời bởi -elison- 5 tháng trước

  • Đã giải quyết

Amazon.com

When I load Amazon.com, the webpage is a lot of text and random pictures. Amazon's layout is broken. I loaded the same page in Chrome and Safari without a problem. I rein… (xem thêm)

When I load Amazon.com, the webpage is a lot of text and random pictures. Amazon's layout is broken. I loaded the same page in Chrome and Safari without a problem. I reinstalled Firefox 99.0.1 without any improvement. Please fix.

Đã được hỏi bởi stolenfire1 5 tháng trước

Đã được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

I've noticed that when I download a PDF attachment or file firefox open the file on same tab instead of new tab

I've noticed that when I download a PDF attachment or file firefox open the file on same tab instead of new tab. How to I change settings to open pdf on new tab and not t… (xem thêm)

I've noticed that when I download a PDF attachment or file firefox open the file on same tab instead of new tab.

How to I change settings to open pdf on new tab and not the same tab?

Đã được hỏi bởi Nomboo 5 tháng trước

Đã được trả lời bởi Chris Ilias 5 tháng trước